Provider profile
BoneDry Services
Provider snapshot
What this listing says
Denver metro and mountain-corridor homeowners who need same-day emergency water or mold work with direct insurance billing and 24/7 dispatch from a multi-location Colorado operation.
Best for
- Denver metro and Front Range homeowners dealing with an active water emergency who need someone on-site within hours, including weekends and holidays.
- Homeowners who want the restoration company to handle the insurance claim process directly rather than managing it themselves.
- Mountain-corridor properties in Grand County, Summit County, or Clear Creek County where few restoration companies have a local presence.
- Commercial property managers or landlords who need mold remediation and water damage work across multiple units.
About this company
BoneDry Services is a family-owned restoration company headquartered in Wheat Ridge, Colorado, with additional locations in Winter Park and a third opening in Frisco. Their primary work is water damage restoration, but they handle mold remediation, fire damage, biohazard cleanup, sewage, and storm damage across the Denver metro area and Colorado mountain towns. They run 26 trucks and employ roughly 75 people.
What stands out is their scale and availability. They staff a 24/7 dispatch and regularly show up on Sundays and holidays within an hour of a call. They work directly with insurance companies and claim to offer a guarantee where they absorb costs if a claim is denied. They also offer financing. Their website references IICRC standards and they handle both the mitigation side and reconstruction, though they subcontract rebuild work to local partners.
The company has been operating for about 7 years and has completed over 3,500 projects, including 35-plus government jobs. Owners Parker and Zach are named in reviews and in owner responses. They have partnerships with several large Colorado plumbing companies who refer water damage jobs to them, which is how many customers find BoneDry in the first place.
A 4.9-star rating across 433 Google reviews is genuinely strong. The volume and consistency of praise for specific field technicians suggests the mitigation crews perform well. The negative reviews cluster around the reconstruction and billing side of the operation, which is a meaningful distinction.
Services
Service area
Headquartered in Wheat Ridge, Colorado, with a second location in Winter Park and a third planned in Frisco. They list service area pages for Denver, Boulder, Aurora, Lakewood, Arvada, Thornton, Westminster, Englewood, Littleton, Commerce City, Castle Rock, Highlands Ranch, Colorado Springs, Fort Collins, Loveland, Greeley, and towns across Jefferson, Arapahoe, Douglas, Boulder, Weld, Adams, Grand, Clear Creek, Gilpin, and Summit counties. The range from the Front Range to mountain towns like Vail, Breckenridge, and Grand Lake is broad for a single operation, though the Winter Park location gives them a genuine mountain presence.
Review consensus
Fast emergency response is the most consistent theme. Reviewers describe technicians arriving within an hour, including on Sundays and late nights. Bryan R. appears across multiple positive reviews for water damage inspections, mold assessments, and hands-on work. Mario gets praised for being detail-oriented and honest. Bill in the billing department is singled out by multiple reviewers for going out of his way to help, including covering food costs during project delays. J.D. Stewart earned praise for advocating with insurance and going beyond the job scope. Ken McDonald, Lender, Jorge, and Ethan are all named for quality field work. Several reviewers specifically note that technicians explained the process clearly and treated their homes with respect.
16 found across 433 total reviews at 4.9★. The dominant complaint is billing and scope disputes with insurance. Multiple reviewers, including established Local Guides with high review counts, describe a pattern: BoneDry arrives quickly for emergency mitigation, encourages an insurance claim, performs demolition, then either inflates the scope submitted to insurance or becomes unresponsive when the rebuild phase begins. Josh m (8 likes) described being billed for services not performed. Brian Weyrich (Local Guide, 9 reviews) said his wife was asked to sign a digital agreement without seeing the terms. Matthew Transue (Local Guide, 277 reviews, 9 likes) detailed a five-month reconstruction with a project manager named JD who was unresponsive. Janice Fritsch named Bill Johnson, Carson, Kolton, and Roman in a complaint about a demolished basement with no insurance submission 20 days later. Horacio Soto-Vargas, a landlord, wrote a letter to owners Zach and Parker about a project manager who seemed more focused on upselling than helping. Spacemansam (Local Guide, 92 reviews) reported two consecutive no-show appointments for a free mold inspection. General Manager Kolton Ruiz responds to most negatives and provides a direct phone number, though some responses follow a template pattern and two claim to be unable to find the reviewer in their records.
The negative reviews split cleanly along the mitigation-vs-reconstruction divide. Nearly every complaint involves the rebuild phase or the billing process, not the emergency response itself. This is consistent with BoneDry subcontracting its reconstruction work. The company grew rapidly to 75-plus employees and 26 trucks, and several complaints reference poor internal communication between departments. Kolton Ruiz responds to about 70% of negatives with personalized detail in some cases (citing IICRC S500 standards, explaining specific cost breakdowns) but template-style deflections in others. Two responses claim to have no record of the reviewer, which may indicate fake reviews or may reflect the communication gaps reviewers describe.
Bryan R. (field technician — praised repeatedly for inspections, mold assessments, and responsiveness). Mario (field technician — praised for quality work and honesty). Bill (billing department — praised for helpfulness and going beyond his role). J.D. Stewart (project manager — praised for insurance advocacy and attention to detail). Ken McDonald (project manager — praised for communication and diligence). Lender (reconstruction technician — praised for drywall and painting quality). Jorge (field technician — praised for quality oversight). Ethan (field technician — praised for going above and beyond). Kolton Ruiz (General Manager — named in owner responses; also named in Janice Fritsch's complaint about communication failures). JD (project manager — criticized by Matthew Transue for being unresponsive over five months). Maico (project manager — praised for initial knowledge by Matthew Transue, though project went poorly). Alex (project manager — named in reconstruction delays by Alexander Dahl). Jesse (subcontractor — named in reconstruction delays by Alexander Dahl). Lacey (office staff — named in billing call complaint). Bill Johnson (named in Janice Fritsch's complaint about the runaround). Carson (named positively for inspections; also named in Janice Fritsch's complaint). Roman (field technician — praised by miller crowe; also named in Janice Fritsch's complaint). Parker (owner — named in owner responses; named in Horacio and nick knight complaints). Zach/Zack (owner — named in Horacio and nick knight complaints). Brandon (restoration team — praised for communication). Maria (cleaning crew — praised multiple times). Juana (cleaning crew — praised). Sara (praised for coordination). Bailey (praised for availability). Colton and Connor (praised for Sunday response). Janet (praised for estimates and guidance). Jack (praised for answering questions). Heidi (praised for communication). Tyson (praised for assessment expertise). Miguel (praised for insulation work).
Ask for Bryan R. or Mario if you need emergency mitigation or a mold assessment — they get consistently strong reviews. Before signing anything, read the service agreement line by line and confirm in writing what happens if you cancel, what the minimum charge covers, and who will handle your rebuild. If the project involves reconstruction, request a named project manager and a written timeline with milestones.
Keep in mind
- BoneDry does both mold testing and mold remediation. When the same company that finds the problem also sells the fix, get an independent assessment before approving a scope of work.
- Multiple reviewers describe feeling pressured to sign a service agreement with a $2,500 minimum before the full scope was determined. Read the agreement carefully before signing, and ask what happens if you decide not to proceed.
- The mitigation team and the reconstruction team appear to operate separately. Several reviewers praised the emergency response but reported poor communication, delays, and quality issues once the project moved to the rebuild phase.
- BoneDry subcontracts its reconstruction work to local partners. Ask who will do your rebuild, get their name in writing, and confirm a single point of contact for the duration of the project.
- Several 1-star reviews report being billed for work not performed or invoiced for amounts higher than what insurance agreed to pay. Request itemized invoices at each stage and verify charges with your adjuster.