Provider profile
STOP Restoration Services of Colorado Springs CO
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that has led to mold, especially those who want a veteran-owned franchise operation with same-day response and insurance coordination.
Best for
- Colorado Springs homeowners who need same-day water damage mitigation and want one company to handle both the drying and the rebuild.
- Rental property owners and property managers who need a responsive vendor — multiple property managers in the reviews rely on this team repeatedly.
- Homeowners who suspect mold after a water event and want inspection and remediation handled under one roof, though you should understand the conflict of interest this creates.
- Anyone dealing with fire or smoke damage who wants a single contractor to manage board-up, demolition, content storage, and reconstruction.
- Insurance-claim situations where you want a company that coordinates directly with your adjuster to manage the paperwork.
About this company
STOP Restoration in Colorado Springs is a franchise location within the Authority Brands family, owned and operated by Jason Ulmer since 2009. The service area page identifies it as veteran-owned. They handle water damage, mold remediation, fire and smoke restoration, biohazard cleanup, duct cleaning, and wind and storm damage for both residential and commercial properties. Their office sits at 6050 Stetson Hills Blvd. #213.
The website claims a sub-90-minute response time and 24/7 emergency availability. They offer free mold inspections, send samples to a lab for testing, then design a remediation plan based on results. They also handle the full rebuild cycle after water or fire damage — drywall, flooring, paint, carpet replacement. The national brand claims 40+ years in the restoration industry, though this Colorado Springs franchise has operated since 2009.
Jason Ulmer runs the operation hands-on. Multiple reviews describe him answering calls on weekends and holidays, arriving personally to assess damage, and staying involved through project completion. Paul Miller handles field work and project oversight, with several reviewers calling out his knowledge and communication.
With a 4.8-star rating across 52 Google reviews and only one review below five stars, this location has an unusually clean track record. The volume is modest, but the consistency is notable — nearly every reviewer names Jason or Paul specifically.
Services
Service area
Headquartered in Colorado Springs, CO at 6050 Stetson Hills Blvd. #213. The website does not list specific cities or counties beyond Colorado Springs. Reviews confirm work throughout the Colorado Springs metro area.
Review consensus
Jason Ulmer draws the most praise — reviewers across the full history name him repeatedly for answering calls on weekends (one reviewer called at 1 AM), arriving within an hour, and giving honest assessments. Paul Miller gets consistent credit for knowledge, communication, and empathy, especially from families with children dealing with water damage. Hayley was named by one reviewer for escalating concerns and keeping a homeowner sane during a flooding situation. Multiple property managers and insurance agents say they refer clients to this team repeatedly. Speed is the dominant theme — same-day assessments, fans running within two hours, and work completed within a week.
1 found across 52 total reviews at 4.8★. One reviewer reported that pre-bid charges did not translate into a firm fixed bid, and additional upcharges emerged once the project started. The owner responded that the bid was reviewed and approved by the reviewer's property manager before work began, and that the team notified the reviewer of cost changes before proceeding. The disagreement centers on whether the pre-bid process should have produced a firmer number.
The owner responds to negative reviews with detailed, personalized replies that reference specific project facts (property manager approval, pre-bid documentation). With only one negative review in the window, there is not enough data to identify a response pattern, but the single response is substantive rather than templated.
Jason Ulmer (owner — consistently positive across dozens of reviews for responsiveness, honesty, and hands-on involvement). Paul Miller (field lead — positive for knowledge, communication, and empathy). Hayley (office/coordination — positive for escalation and communication, named by one reviewer).
With 51 five-star reviews and one complaint about pricing clarity, this is a low-risk choice for water or fire damage restoration in Colorado Springs. Ask for Jason or Paul directly. Get the bid in writing with line items before work starts, and request a separate mold test from an independent lab if mold remediation is recommended.
Keep in mind
- STOP Restoration does both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- This is a franchise operation. The national brand markets 40+ years of experience, but this Colorado Springs location has been operating since 2009. The local team's track record is strong, but do not confuse national brand age with local tenure.
- The one recent negative review flagged vague pre-bid pricing and unexpected upcharges once work started. The owner responded that the bid was approved by the reviewer's property manager, but the disconnect between estimate and final cost is worth asking about upfront.
- The website lists an extensive service menu (biohazard, asbestos abatement, crawl space encapsulation) that may be handled by subcontractors or the national network rather than the local crew. Ask who performs the work for your specific job.