Provider profile
Kinder Restoration Services
Provider snapshot
What this listing says
Summit County and I-70 corridor homeowners dealing with freeze-related water damage or mold after a leak, from a Silverthorne company operating since the early 1990s.
Best for
- Summit County homeowners who need mold remediation tied to water damage from frozen or burst pipes, especially in Silverthorne, Breckenridge, Dillon, Frisco, or Keystone.
- Property managers along the I-70 corridor who need a single company for water mitigation, mold cleanup, and ongoing carpet cleaning.
About this company
Kinder Restoration Services operates out of Silverthorne, Colorado, serving Summit County and the I-70 corridor. Mold remediation is one of three core services alongside water damage and fire damage restoration. The company also handles carpet, upholstery, and hard surface cleaning.
The mold page highlights Cold Jet dry ice blasting, which strips mold from wood surfaces without sanding, chemicals, or encapsulation. Their remediation staff trains through the American Indoor Air Quality Council and the Indoor Air Quality Association. The website references IICRC certification and membership in the Restoration Industry Association.
Owners Tom and Kevin have run the company in Summit County for over thirty years. Multiple reviewers mention relationships spanning 15 to 30 years. The company claims a 45-minute-or-less emergency response time, and several reviews confirm crews arriving within 20 to 45 minutes of a call.
Services
Service area
Headquartered in Silverthorne, Colorado. Core service area covers Summit County — Breckenridge, Dillon, Frisco, Keystone, Copper Mountain, and Leadville. Also serves the I-70 corridor from Idaho Springs to Edwards, including Vail, Avon, and Eagle. The website lists commercial coverage extending to Aspen, Buena Vista, Gunnison, and even Boulder and Colorado Springs, though the company's review base concentrates in Summit County.
Review consensus
Speed of response dominates the positive reviews. Multiple reviewers describe crews arriving within 20 to 45 minutes of a call, including evenings and weekends. Carlos appears in the most reviews, praised for responsiveness, follow-through, and willingness to answer texts at any time. Luis draws praise for managing mold restoration specifically (Richard Kuchenrither) and leading water damage crews (Christopher Zahn, caleb strecker). Kevin, as owner, earns trust through direct personal involvement — reviewers describe texting him and getting an immediate callback. Communication throughout multi-week projects is a recurring theme, with several reviewers noting daily follow-ups and coordination with insurance companies.
3 found across 90 total reviews at 4.9★. Cody Wimpee (May 2026) reported being overcharged with no explanation, noting insurance approved an amount three times lower than what Kinder billed. The owner responded apologetically and invited him to call but did not explain the discrepancy. Kelley Burford (November 2025) described excessive equipment installation, improper venting that circulated contaminated air through the house, and said two other contractors confirmed the process was flawed. The owner's response stated work was completed as authorized and additional solutions were offered but declined — a factual disagreement. Sidney Silhan (May 2025), a Local Guide with 22 reviews, said two workers showed up with notepads for a $500 "immediate water extraction" charge, accused the company of inflating problems for insurance claims, and questioned the legitimacy of other reviews. The owner offered to discuss further but did not address the specific pricing claim.
Two of three one-star reviews share a theme: billing that does not align with the scope of work perceived by the customer or approved by insurance. The owner responds to all negatives but tends toward template language — offering a phone number rather than engaging with the specific complaint. The positive reviews, by contrast, overwhelmingly describe frozen pipe emergencies in mountain resort properties, which suggests the company's core strength is rapid water damage response in a geography where burst pipes are seasonal and common.
Carlos (field lead — praised repeatedly for responsiveness, follow-through, texts answered any time). Luis / Luis Andrade (crew lead — praised for mold restoration management and water damage mitigation). Kevin (co-owner — praised for personal involvement, immediate callbacks, long-term relationships). Julio (crew member — praised alongside Carlos and Luis on water damage jobs). Tom (co-owner — mentioned on one water damage project with Carlos and Julio). Brad (crew member — mentioned for moisture checks). Brent Toups (crew member — praised for punctuality and rental property work). Danny (carpet cleaning — praised for on-time arrival and quality work).
Kinder has deep roots in Summit County and a strong track record on emergency water damage calls. Ask for Carlos or Luis on mold work. Get a written estimate before authorizing any work, and confirm that billing will align with your insurance coverage — the negative reviews center on cost surprises.
Keep in mind
- Kinder handles both mold testing and mold remediation. When the same company identifies and fixes the problem, there is a financial incentive to find more work. Ask for an independent assessment before agreeing to remediation.
- Two of three recent one-star reviews describe billing that exceeded insurance-approved amounts, with one reviewer reporting charges three times higher than what insurance covered. Get a written estimate and confirm insurance alignment before work begins.
- One reviewer alleged that Kinder installed excessive drying equipment and vented contaminated air through the house rather than outside. Two other contractors reportedly confirmed the process was flawed. The owner responded defending their work but did not address the venting claim specifically.
- The service area claims stretch from Idaho Springs to Edwards, and the areas served page lists Boulder and Colorado Springs. Confirm availability and response time for locations far from Silverthorne.