Provider profile
Complete Extraction & Restoration
Provider snapshot
What this listing says
Summit County homeowners dealing with burst pipes or snowmelt flooding who want the only IICRC-certified restoration firm in the county, based in Silverthorne with 24/7 response.
Best for
- Summit County homeowners facing burst pipes or snowmelt damage who need same-day emergency response from a local crew.
- Property managers in Silverthorne, Breckenridge, Dillon, Frisco, or Keystone who need a single contractor for extraction through reconstruction.
- Homeowners who want to avoid unnecessary tear-out — CER's injection drying equipment can save hardwood floors and walls that other companies might demolish.
- Rental property owners dealing with tenant-caused damage who need documentation and insurance coordination.
About this company
Complete Extraction & Restoration (CER) is a family-owned restoration company based in Silverthorne, Colorado, serving Summit County. Their primary identity is water damage restoration, but they also handle mold remediation, sewage cleanup, demolition, and reconstruction. They claim to be the only IICRC-certified firm in Summit County, with technicians holding WRT, AMRT, ASD, and OCT certifications.
What stands out is their drying approach. They use injecti-dry equipment to save hardwood floors without removal, wall cavity injection driers to dry walls without flood cuts, and thermal heat exchangers to raise temperatures in drying chambers. They say this reduces recovery times by up to 70% compared to traditional tear-out methods. They also use HEPA filtration and containment during mold work. For a mountain-county operation, the equipment list is unusually specific.
CER operates 24/7 and handles everything from initial water extraction through final reconstruction. The owner, Juan Navarro, runs jobs personally according to dozens of reviews. Multiple reviewers describe him arriving same-day or within hours of a call, including after-hours and holiday weekends.
4.9 stars across 46 Google reviews with zero negatives in the last 18 months is exceptional for a restoration company. Every single review is 5 stars in the available data. For a company handling emergency work where stress runs high, that consistency is notable.
Services
Service area
CER is headquartered in Silverthorne, Colorado, and serves Summit County. They list specific service pages for Silverthorne, Dillon, Frisco, Keystone, and Breckenridge. The service area is tightly focused on the Summit County corridor, which is realistic for a small, owner-operated company in a mountain region.
Review consensus
Juan Navarro, the owner, is mentioned by name in the vast majority of reviews. Reviewers consistently praise his fast response times — same-day arrivals, after-hours calls answered, holiday weekend availability. Multiple property managers describe using CER exclusively for years. Reviewers highlight clear communication throughout projects, including photo and video documentation of damage. Fair pricing comes up repeatedly, with several reviewers noting they compared multiple contractors before choosing CER. Manuel is mentioned in older reviews for quality work on-site.
0 found across 46 total reviews at 4.9★. No negative reviews found in the last 18 months. With 46 total reviews at 4.9 stars, every review in the available data is 5 stars.
The review profile is unusually uniform — 46 reviews, all 5 stars in the visible data, spanning six years. This likely reflects a small, owner-operated company in a tight-knit mountain community where Juan handles each job personally. The consistency tracks with Summit County's property management network, where word-of-mouth drives most referrals. One reviewer (Erik Johnson) describes running a large property management company and using CER exclusively for years, which suggests the company's reputation is built on repeat commercial relationships rather than one-off residential jobs.
Juan Navarro (owner/project manager — overwhelmingly positive across dozens of reviews for responsiveness, knowledge, and hands-on management). Manuel (technician — positive in older reviews for quality work). Karen (mentioned once for communication).
CER's track record is as strong as it gets for a small restoration company. Ask for Juan directly — he runs the jobs and reviewers consistently credit him by name. If you are booking during peak winter freeze season, call early to lock in availability. For standalone mold work, ask specifically about their mold remediation volume and whether they subcontract any part of the process.
Keep in mind
- CER is primarily a water damage company. Mold remediation is listed as a service, but nearly all reviews describe water damage jobs. If mold is your only issue, ask how many standalone mold remediation projects they complete per year.
- The website lists mold inspection and testing as part of their process, but the classification data shows they do not perform testing. Clarify whether they handle testing in-house or refer it out before booking.
- CER is a small, owner-operated company. Juan runs most jobs personally, which reviewers love. But that means capacity is limited — during peak freeze season in Summit County, availability could be tight.
- Their service area covers Summit County towns (Silverthorne, Dillon, Frisco, Keystone, Breckenridge). If your property is outside this corridor, confirm response times before assuming 24/7 availability applies to your location.