Provider profile
SO-CO Water Damage
Provider snapshot
What this listing says
Pueblo and southern Colorado homeowners dealing with water emergencies or post-flood mold who want a family-owned IICRC firm that typically arrives within an hour.
Best for
- Pueblo-area homeowners needing same-day emergency water extraction from burst pipes, floods, or sewer backups.
- Property managers with multiple units across southern Colorado who need a single point of contact for water and mold issues — several reviewers describe Travis handling Airbnb and rental properties.
- Homeowners unsure whether they actually need remediation — reviewers consistently describe Travis giving honest assessments and sometimes recommending less expensive alternatives.
- Commercial properties like schools and businesses needing after-hours emergency water cleanup with direct insurance coordination.
About this company
SO-CO Water Damage is a family-owned restoration company based in Pueblo, Colorado, operating since 2004. Their primary identity is water damage cleanup and repair, but they also handle mold remediation, mold inspections, fire and smoke damage, biohazard cleanup, sewer mitigation, and crawlspace encapsulation. They are an IICRC firm and bill insurance directly.
What stands out is the response speed reviewers describe. Multiple customers report crews arriving within 15 to 30 minutes, and the company promises on-site in 90 minutes or less. They answer live calls 24/7 rather than routing to an answering machine. Several reviewers also note that owner Travis Keys recommended less expensive fixes or DIY solutions when a full remediation job was not warranted, including one case where a competing contractor quoted $2,600 without inspecting the property.
Travis Keys appears to be the owner-operator, personally showing up on most jobs and handling insurance coordination. The company uses truck-mounted vacuum extraction equipment and has dehumidification and drying gear. They also do thermal imaging to detect hidden moisture. Their service area covers much of southern Colorado, from Colorado Springs south to Trinidad and east to La Junta and Lamar.
4.9 stars across 62 Google reviews is unusually strong, especially with zero negative reviews in the last 18 months. This is a small-volume operation where Travis personally manages most jobs, which likely explains both the consistency and the limited capacity.
Services
Service area
Headquartered in Pueblo, Colorado at 1401 Santa Fe Drive. SO-CO lists service area pages for Pueblo, Pueblo West, Canon City, Colorado Springs, Fountain, Security-Widefield, La Junta, Lamar, and Trinidad. One reviewer describes them traveling to Walsenburg and another to Alamosa. The claimed area covers most of southern Colorado, but response times will vary significantly outside the Pueblo metro area.
Review consensus
Travis is mentioned by name in the majority of reviews. Customers praise his fast response times — many describe him arriving within 20 to 60 minutes. Multiple reviewers note his honesty: he told customers they could handle problems themselves, recommended cheaper fixes, and in one case a reviewer says he saved them from a $2,600 unnecessary repair quoted by a competitor. Reviewers with insurance claims describe him handling all documentation and communication with adjusters. Larry is mentioned in two reviews for on-site water extraction and good communication with remote property owners. Darrell appears in older reviews as the owner, praised for scheduling free inspections and offering fair pricing. Nick and David are mentioned once for doing cleanup work. Crawlspace encapsulation and sewer backup cleanup get specific praise from several reviewers.
0 found across 62 total reviews at 4.9★. No 1-star reviews found. Across 62 total reviews at 4.9 stars, there are zero negative reviews (3 stars or below) in the last 18 months.
This is an owner-operated company where Travis personally runs most jobs. That single-point-of-contact model produces extremely consistent reviews because customers interact with the same person from initial call through completion. The trade-off is scalability — the company cannot handle high volume simultaneously. Several reviewers note Travis answered his personal phone on evenings and weekends, which builds loyalty but may not be sustainable during peak demand.
Travis (owner/operator — praised in 15+ reviews for fast response, honesty, and hands-on work). Larry (technician — praised for water extraction and communication with remote property owners). Darrell (former owner or co-owner — praised for fair pricing and free inspections). Nick (technician — praised for cleanup work). David (technician — praised for cleanup work). John (staff — praised for being helpful and patient).
If you are in the Pueblo area, call Travis directly and ask for a same-day assessment. He has a track record of giving honest opinions about whether remediation is actually needed. For mold work specifically, ask up front whether he recommends getting an independent test before proceeding with remediation, since SO-CO does both testing and the removal work.
Keep in mind
- SO-CO does both mold testing and mold remediation, which creates a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Ask whether they will accept a third-party test result, or consider getting an independent inspection before committing to remediation.
- The service area spans from Colorado Springs to Trinidad to Lamar — roughly 200 miles of southern Colorado. Response times outside Pueblo will be longer. One reviewer in Walsenburg described Travis driving out for an emergency, but confirm availability and timing for locations far from Pueblo.
- This is a small operation. Travis personally handles most jobs, which drives the high review scores but also means capacity is limited. During busy periods or major storm events, availability could be constrained.
- The website leans heavily on marketing language and SEO content. Specific details about mold remediation methods, equipment models, or post-remediation testing procedures are thin. Ask for specifics before signing a contract.