Provider profile
SERVPRO of Montrose / Telluride
Provider snapshot
What this listing says
Western Slope homeowners from Montrose to Telluride who need mold remediation backed by a full restoration franchise with 24/7 emergency response and in-house reconstruction.
Best for
- Homeowners in Montrose, Telluride, Delta, or Ouray who need mold remediation as part of a water damage restoration project.
- Property managers with recurring restoration needs — multiple reviewers mention using them on repeat projects.
- Commercial property owners (hotels, retail, humane society) who need fast turnaround to minimize downtime.
- Vacation homeowners in the Telluride or Crested Butte area who need a crew that will drive to remote locations for emergencies.
- Anyone dealing with mold after a pipe burst, flood, or sewage backup who wants remediation and reconstruction handled by one company.
About this company
SERVPRO of Montrose / Telluride is a locally owned franchise covering Colorado's Western Slope from its base at 2990 N Townsend Ave in Montrose. Owner Thomas Ivan Miller runs the operation. Mold remediation is one service line within a broader restoration business that also handles water damage, fire cleanup, storm damage, and construction.
The mold remediation page describes containment, HEPA vacuums, air scrubbers, antimicrobial treatments, and removal of affected materials like drywall, carpet, and insulation. They also offer contents packout and storage during remediation. The HVAC cleaning operation uses a Roto brush duct cleaning tool. Nothing on the website stands out as unusual for a SERVPRO franchise — these are standard methods and equipment across the brand.
The franchise covers a wide territory: Montrose, Telluride, Delta, Crested Butte, Gunnison, Ouray, Ridgway, Paonia, Hotchkiss, Cedaredge, and several smaller communities. Multiple reviewers confirm they serve Telluride and Ouray, with one noting the crew drove from Montrose to Telluride in under three hours for an emergency.
4.8 stars across 134 Google reviews is a strong rating. Only one review at three stars or below appeared in the last 18 months. Reviewers consistently mention fast response times, clear communication, and crew members who explain what they are doing and why.
Services
Service area
Headquartered in Montrose, Colorado. Lists service areas across six-plus counties on the Western Slope: Montrose, Telluride, Delta, Crested Butte, Gunnison, Ouray, Ridgway, Paonia, Hotchkiss, Cedaredge, Almont, Cimarron, Ohio City, and Parlin. Reviews confirm active work in Montrose, Telluride, Ouray, and Delta. The territory is geographically large — Telluride is roughly 65 miles from Montrose, and Crested Butte is over 100 miles.
Review consensus
Fast emergency response is the most common theme — reviewers in Telluride, Ouray, Delta, and Montrose all describe crews arriving within hours, sometimes on weekends or late at night. Joe Hoff draws the most individual praise as production supervisor, with reviewers noting his communication, knowledge, and willingness to walk them through the process. Anthony is praised for compassion during stressful situations. Josh earns mentions for coordinating with insurance and handling details. Martin is singled out repeatedly for carpet cleaning work — respectful, willing to explain, and thorough on stains. Charles, Daniel, Isaac, Trevor, Cheryl, Nick Randolph, Chase, Brandon, and Corey all receive individual positive mentions. Multiple reviewers highlight that the crew explains each step and communicates consistently throughout multi-day jobs.
1 found across 134 total reviews at 4.8★. Tom Mathis (December 2025) said the company took furniture that was clearly not restorable, alleging they did this to increase their charges. He called the total bill excessive relative to what was actually salvaged. The owner responded two days later but did not address the specific claim about furniture or pricing — the response offered to discuss concerns further, which reads as a template reply. Mathis has two Google reviews and is not a Local Guide. No other reviewers raised similar billing or contents-handling complaints in the recent window.
The franchise model creates a split between the corporate web presence and the local operation. The website reads like standard SERVPRO marketing copy, while the reviews reveal a local team with real names and strong community ties. Owner responses to negatives appear template-driven — the single recent negative got a generic reply that did not engage with the specific complaint. With only one negative in 18 months, there is not enough data to call this a pattern, but it is worth noting that the response style prioritized politeness over substance.
Joe Hoff (production supervisor — praised repeatedly for knowledge, communication, and guiding customers through the process). Anthony (technician — praised for compassion and teamwork). Josh (project coordinator — praised for insurance navigation and attention to detail). Martin (technician — praised repeatedly for carpet cleaning, respectful demeanor, and explanations). Charles (technician — praised for emergency response). Daniel (technician — praised for conscientiousness). Isaac (technician — praised for conscientiousness). Trevor (technician — praised for handling difficult circumstances). Cheryl (staff — praised for making an impossible situation manageable). Nick Randolph (technician — praised for going beyond the call of duty, working weekends). Chase (technician — praised for careful handling of personal property). Brandon (technician — praised for water line break response). Corey (technician — praised for fast emergency help). Terri (office/dispatch — praised for helpfulness during a hotel flood). Mikayla (technician — praised for promptness and friendliness).
This franchise earns its 4.8-star rating through fast response and a crew that communicates well during stressful situations. Ask for Joe Hoff if your project involves mold or water damage — he shows up by name in more reviews than anyone else. Get a written scope and itemized estimate before work begins, especially for contents restoration, and hire a separate mold inspector for pre- and post-remediation testing.
Keep in mind
- SERVPRO is a national franchise. The local team is independently owned and operated, but the website content is largely corporate boilerplate — not specific to this location's equipment or staff.
- One recent reviewer alleged the company took contents that were not restorable and charged excessively for what was salvaged. The owner's response did not address the specific claim.
- Mold remediation is a secondary service line here. The franchise's primary identity is water and fire damage restoration. Ask how many mold-specific jobs they run per year.
- The listed service area spans six-plus counties across the Western Slope. For properties in Telluride, Crested Butte, or Gunnison, confirm drive time and whether they charge for travel.
- They do not perform mold testing. You will need a separate inspector to confirm mold presence and do post-remediation clearance testing.