Provider profile
SteamMaster Restoration and Cleaning
Provider snapshot
What this listing says
Vail Valley and Eagle County homeowners dealing with mold after water damage in high-altitude homes, backed by a 47-year-old restoration company with 24/7 emergency crews housed on-site.
Best for
- Vail Valley and Eagle County homeowners who need mold remediation tied to water damage or crawlspace moisture problems.
- Property managers and real estate agents who need fast turnaround on mold issues before a closing deadline.
- Homeowners with crawlspace mold, moisture intrusion, or encapsulation needs in high-altitude mountain homes.
- Anyone needing 24/7 emergency response for water damage that could lead to mold growth.
- Owners of high-end mountain homes who need specialty surface cleaning alongside mold work.
About this company
SteamMaster is a restoration and cleaning company headquartered in Minturn, Colorado, serving the Vail Valley and surrounding mountain communities. Founded in 1978 by Gary and Julie Gilman, their primary business is water and fire damage restoration, but they also handle mold remediation, crawlspace encapsulation, and a wide range of specialty cleaning. They employ Microbial Remediation Technicians and a Council-Certified Microbial Supervisor (CMRS), and they do both mold testing and remediation.
What stands out is the operational setup. SteamMaster built a 9-bedroom apartment inside their corporate office so emergency response crews can deploy immediately, day or night. They also run a crawlspace division (Colorado Crawl Space) and offer services most mold companies do not: dry ice cryo-blasting, soda blasting, and a Thermal Electronic System (E-Tes) for drying. Their equipment list includes LGR and desiccant dehumidifiers, infrared thermal imaging cameras, and air filtration devices. They are an IICRC Certified Firm.
Gary Gilman started the company after moving to the Vail Valley in 1977 to ski. Forty-seven years later, SteamMaster has won the BBB Torch Award for Ethics, earned A+ BBB accreditation, and holds Actively Green certification from Eagle County. CEO Rajkumar Manickam now leads operations. The company has deep community ties and maintains a Spanish-language page on their website.
4.9 stars across 144 Google reviews is exceptional for a restoration company. Reviewers consistently name individual crew members, and the volume of specific praise across water damage, crawlspace, and cleaning jobs suggests a company that retains skilled staff over time.
Services
Service area
SteamMaster is headquartered in Minturn, Colorado, and serves the Central Colorado Rockies. Their core service area is the Vail Valley and Eagle County, with reviewers confirming work in Vail, Edwards, and Basalt. They maintain a toll-free number (800-527-1253) suggesting broader reach, but the bulk of their review evidence is concentrated in the Eagle River Valley.
Review consensus
Reviewers name individual crew members at an unusually high rate. Julius stands out for crawlspace work, with multiple reviewers praising his team across encapsulation and mold-related crawlspace jobs. Jeff appears repeatedly for carpet cleaning and water damage response. AJ and Ziggy get specific praise for carpet and upholstery work. Dwayne is noted for both carpet cleaning and water damage cleanup. Fernando, Ryan M., Hector, and Martin each receive individual shout-outs. Multiple reviewers highlight the company's fast emergency response, with several describing crews arriving within an hour of calling. Leslie in the office gets praise for insurance documentation. The front office staff, including Jessica and Griselda, are mentioned for scheduling and communication.
0 found across 144 total reviews at 4.9★. No negative reviews (3 stars or below) appeared in the last 18 months. The two lowest reviews in the visible data are both 4-star ratings from Kevin Bohren and Melaku Desta. Bohren's 4-star review praised Hector and Martin specifically and still recommended the company. Desta left no review text.
The volume of named staff in reviews is unusual. Across all visible reviews, more than 25 individual employees are mentioned by name with positive context. This suggests low turnover and a culture where workers take personal ownership of jobs. Several reviewers also mention returning to SteamMaster for different services over many years, indicating repeat-customer loyalty that tracks with the named-staff pattern.
Julius (crawlspace team lead — strongly positive across multiple reviews). Jeff (carpet cleaning, water damage — strongly positive across multiple reviews). AJ (carpet and upholstery cleaning — positive). Ziggy (carpet cleaning — positive across multiple reviews). Dwayne (carpet cleaning, water damage — positive). Fernando (carpet cleaning — positive). Ryan M. (stone cleaning and sealing — positive). Hector (multiple services — positive). Martin (crawlspace and other work — positive). Big Al (crawlspace — positive). Keel (carpet cleaning — positive). Brandon (cleaning — positive). Jack (carpet and brick cleaning — positive). Leslie (office, insurance documentation — positive). Casey (stone floor re-do — positive). Harrison (crawlspace encapsulation — positive). Miguel (crawlspace, cleaning — positive). Franco (crawlspace — positive). Eduardo (crawlspace — positive). Greg (water damage — positive). Matt (water damage — positive). KC (carpet cleaning — positive). Jackson (carpet cleaning — positive). Jessica (scheduling — positive). Griselda (office — positive). Greg Tracy (project management — positive). Walter (water damage — positive). Gary (owner, fire damage — positive). Raj (CEO, water damage — positive). Julie Gilman (owner, emergency contact — positive).
SteamMaster's review record is remarkably clean. With no negative reviews in the last 18 months and 4.9 stars across 144 reviews, the risk here is less about service quality and more about the conflict of interest in combined testing and remediation. Ask for a third-party test or request that they recommend an independent testing company before scoping remediation work. For the remediation itself, ask for Julius or Jeff depending on whether your job is crawlspace or water-damage related.
Keep in mind
- SteamMaster does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a problem also profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent testing firm.
- This is primarily a restoration and cleaning company. Mold remediation is one service among many. If you need a company that focuses exclusively on mold, this is not that.
- Their service area covers mountain communities spread across a large geographic area. Confirm response times for your specific location, especially if you are outside the Eagle County core.
- The website mentions testing capabilities but does not detail their testing methodology or whether they use third-party labs for sample analysis. Ask specifically how samples are handled.