Provider profile
Best Option Restoration of Highlands Ranch & Cherry Hills Village
Provider snapshot
What this listing says
Highlands Ranch and south Denver homeowners dealing with water damage or mold who want a franchise-backed restoration company with a locally staffed office and 24/7 emergency response.
Best for
- Highlands Ranch, Cherry Hills Village, and south Denver homeowners who need water damage and mold handled by the same company in one project.
- Homeowners whose basements flooded and need same-day emergency response with equipment on site within hours.
- Insurance-claim situations where you want the restoration company to bill your insurer directly and handle documentation.
- Property owners who need contents packed out, cleaned, and stored during mold or water damage restoration.
- Commercial properties or large-loss situations in the south Denver metro that need a single contractor for the full scope.
About this company
Best Option Restoration of Highlands Ranch & Cherry Hills Village is a franchise location of the Best Option Restoration national chain, operating out of Littleton, Colorado. Mold remediation is one piece of a broader disaster restoration operation that centers on water damage, fire and smoke damage, and reconstruction. The office serves Highlands Ranch, Cherry Hills Village, Aurora, Denver, and surrounding south metro communities.
The company uses thermal imaging to map water damage before starting dry-out, which helps identify hidden moisture that could lead to mold growth. On the mold side, they reference IICRC standards of care for remediation and mention having industrial hygienists on staff. They also run a contents cleaning division that handles pack-out, cleaning, and storage of personal belongings during restoration work. Asbestos services round out an unusually broad service menu for a single restoration franchise.
This is a locally owned franchise with multiple named owners appearing across different time periods. Kyle shows up heavily in older reviews as the owner and primary contact. More recent reviews reference Steve as the owner and Ryan as the owner of the contents division. The email contact listed is Brian. The franchise has earned Franchise 500 rankings and IICRC credentials.
4.8 stars across 90 Google reviews is a strong rating for a restoration company. The volume of named staff in reviews suggests a sizable crew with consistent personnel, which is unusual for franchise operations that often have high turnover.
Services
Service area
Based in Littleton, Colorado at 8200 Southpark Circle, Suite 300. The website lists nine communities: Highlands Ranch, Cherry Hills Village, Aurora, Castle Pines, Denver, Foxfield, Greenwood Village, Lone Tree, and Parker. This covers a broad stretch of the south Denver metro, so confirm response times for locations on the edges of this range.
Review consensus
Otho is the most frequently named employee, appearing in at least eight reviews for mitigation work. Reviewers describe him as responsive, thorough in explanations, and able to start same-day. Colin pairs with Otho on many jobs and draws similar praise. Chris and Devonte round out a mitigation crew that multiple reviewers call out by name. Julien gets credit for rebuild work, with one reviewer noting he went above and beyond when obstacles arose. Steve, the current owner, is praised for responsiveness to texts and calls. Kyle, a prior owner or manager based on review context, dominated older reviews with similar praise for same-day response and clear communication. Speed is the consistent theme: reviewers describe teams arriving within hours of the initial call, often the same day.
1 found across 90 total reviews at 4.8★. One reviewer scheduled a 1 PM appointment and waited over two and a half hours with no update. The owner did not text or call until 2 PM, then pushed the appointment to 3 PM, and still had not shown by 3:30 PM. The reviewer canceled. The owner responded acknowledging the delay, citing an emergency water job, and offered a discount on the assessment. The owner's response adds context but does not dispute the timeline the reviewer described.
The company has cycled through at least two ownership or management phases. Kyle dominated reviews from 2020 through early 2023, while Otho and Steve appear in reviews from late 2023 onward. The transition did not disrupt the review trajectory. The owner responded to the only recent negative review within the same day with a personalized reply that acknowledged the specific issue and offered a resolution, rather than using a template deflection.
Otho (mitigation lead — praised repeatedly for responsiveness, thoroughness, and same-day service). Colin (mitigation crew — praised alongside Otho in multiple reviews). Chris (mitigation crew — praised for professionalism). Devonte (mitigation crew — praised for hard work). Julien (rebuild lead — praised for going above and beyond on reconstruction). Dan (crew member — praised). Jairo (crew member — praised). ER (phone contact — praised for getting a team dispatched quickly). David (crew member — praised for communication and flexibility). David T (crew lead — praised for knowledge and friendliness). Bryan (crew member — praised for helpfulness and respect). Kyle (former owner/manager — praised extensively in older reviews for communication and same-day response). Steve (current owner — praised for compassion and prompt communication). Ryan (contents division owner — praised for contents cleaning work). Brian (staff — praised for honesty and helpfulness). Carson Riddle (crew member — praised for caring about the homeowner's situation). Annie (contact person — praised for communication). Will (crew member — praised). Mason (crew member — praised). Mr. Richard (crew member — praised). Aaron (crew lead — praised for respecting the home). Mike (crew member — praised for daily check-ins). Alex (crew member — praised).
This franchise location has a deep bench of named staff and a 4.8-star rating across 90 reviews, which is strong. Ask for Otho if your job involves mitigation. The one negative review points to a scheduling communication gap, so confirm your appointment window in writing and ask for a text update if the crew is running late.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a franchise location. Corporate branding, the website, and marketing are national, but the local crew and ownership are independent. Quality depends on the local team, not the brand name.
- The website mentions thermal technology for water damage but does not describe specific mold remediation equipment or methods beyond referencing IICRC standards.
- Their listed service area covers nine cities across a wide swath of the south Denver metro. Confirm response time for your specific location before booking.