Provider profile
Mr. Vac
Provider snapshot
What this listing says
Grand Junction and Western Slope homeowners dealing with mold after water damage, where having one company handle both cleanup and remediation under the same roof saves time in a region with limited options.
Best for
- Grand Junction, Roaring Fork Valley, and Vail Valley homeowners who need mold remediation from a company with multiple local offices across the Western Slope.
- Anyone dealing with water damage that has led to mold -- Mr. Vac handles both the water extraction and mold work, avoiding the need to coordinate two separate companies.
- Homeowners who want 24/7 emergency response for flood or fire situations where mold risk follows quickly.
- People who value hiring a long-established local company with deep community ties over a franchise or national chain.
About this company
Mr. Vac is a family-owned cleaning and restoration company based in Grand Junction, Colorado, with additional offices in Glenwood Springs and the Vail Valley. They started in 2002 as a carpet and duct cleaning outfit and have since grown into a full restoration operation covering water damage, fire damage, and mold remediation across the Western Slope.
On the mold side, their website describes a process that includes air quality and moisture testing, containment, HEPA filtration with negative air handlers, and post-remediation air quality checks. They deploy technicians in full PPE -- suits, hoods, sealed gloves, respirators, and goggles. They also do the water damage work that often causes mold in the first place, which means they can handle the full chain from flood to mold removal. They hold IICRC firm status and belong to the IAQA and NADCA.
The company has been operating for over 20 years and maintains an A rating with the Better Business Bureau. They sponsor local youth sports and fundraising events and hold memberships in the Glenwood Springs, Aspen, New Castle, and Grand Junction chambers of commerce. That kind of community embedding is unusual for a restoration company and suggests they plan to be around.
A 5.0-star rating across 618 Google reviews is statistically remarkable. Very few companies maintain a perfect average at that volume. The two 1-star reviews in the last 18 months both contain positive text, suggesting the reviewers tapped the wrong star count.
Services
Service area
Mr. Vac is headquartered in Grand Junction, Colorado, with a second office in Glenwood Springs and service coverage in the Vail Valley. They serve the broader Western Slope region including Aspen, the Roaring Fork Valley, and surrounding communities. Three offices across a mountainous region is ambitious -- confirm crew availability and response times for your specific town.
Review consensus
Scott is the most frequently named technician. Reviewers describe him as thorough, communicative, and willing to explain his process step by step. Allison Vogel praised his cost transparency on upholstery work. Kelsie Smith noted he walked her through the chemicals used and the drying process. Marie Varco highlighted his kindness toward her elderly mother. Jay is praised for fast emergency dispatch -- Teran Hughes said he responded within minutes to a basement flood. Sarah Jane Knous credited Jay for advising on a burst pipe and getting a technician (Katie) to the house within hours. Other named staff drawing praise include Jordan (fast and efficient), Rubin (calm in stressful situations), Wesley (came in under quote), Yoan (efficient and polite), Nick and Daniel (explained everything in detail), and Mr. Mencimer (communicative and caring). Operational strengths include same-day or next-day scheduling, calling ahead with timing updates, and arriving on time or early.
2 found across 618 total reviews at 5★. Both 1-star reviews from the last 18 months contain entirely positive text. Joan A (May 2025) called the company helpful, easy to work with, and praised Sergio and Scott by name. Sherry Jackson (May 2025) called Scott fabulous and said he did a great job. These are almost certainly accidental 1-star ratings -- the reviewers meant to leave 5 stars. Neither review contains an actual complaint. The owner did not respond to either, which means the rating errors were never flagged for correction.
The absence of genuine negative reviews across 618 submissions is itself notable. This is a cleaning and restoration company -- an industry where scheduling friction, pricing surprises, and unmet expectations typically produce at least a handful of real complaints at this volume. The 0% owner response rate on the two accidental 1-star reviews suggests Mr. Vac may not be actively managing their Google profile, which makes the perfect rating more organic but also means legitimate issues, if they arise, would go unaddressed publicly.
Scott (technician -- consistently praised for thoroughness, communication, and friendliness across many reviews). Jay (dispatch/management -- praised for fast emergency response and advising on remediation steps). Jordan (technician -- praised for speed and efficiency). Rubin (technician -- praised for being calm and knowledgeable in stressful situations). Wesley (technician -- praised for coming in under quoted price). Katie (technician -- praised for efficiency on water damage). Yoan (technician -- praised for efficiency and politeness). Sergio (technician -- praised alongside Scott). Nick (technician -- praised for thoroughness and explaining work). Daniel (technician -- praised for thoroughness). Zack (technician -- praised for politeness). John (technician -- praised for courtesy and efficiency). Lindsey (scheduling -- praised for fast next-day booking). Mr. Mencimer (management -- praised for communication and care).
Mr. Vac has an effectively unblemished review record at high volume. If you are in their service area, Scott is the name that comes up most for cleaning work and Jay for emergency coordination. The main risk is not quality -- it is that most reviews cover carpet and duct cleaning rather than mold remediation, so ask specifically about their mold project history and request references from mold-specific jobs.
Keep in mind
- Mr. Vac does both mold testing and mold remediation. That is a conflict of interest -- the same company that tells you whether you have a mold problem also profits from fixing it. Ask whether they will accept a third-party test or recommend an independent inspector.
- Their service area spans from Grand Junction to Vail to Aspen. That is a large geographic footprint across mountain roads. Confirm response times for your specific location, especially for the mold remediation crew versus a general cleaning tech.
- Most of their 618 reviews are for carpet cleaning, duct cleaning, and water damage -- not mold remediation specifically. You may be hiring based on their general reputation rather than mold-specific track record.
- The website mentions air quality testing and moisture testing but does not explain who interprets the results or what lab they use. Pin this down before signing a scope of work.