Provider profile
Water Extraction Experts LLC
Provider snapshot
What this listing says
Fort Collins, Loveland, and Greeley homeowners dealing with water damage and secondary mold, who want a single company to handle extraction through full rebuild with direct insurance billing.
Best for
- Fort Collins, Loveland, and Greeley homeowners who need emergency water extraction with same-day response
- Homeowners who want one company to handle water damage, mold removal, and the full rebuild rather than coordinating multiple contractors
- Insurance-claim situations where you want the restoration company to handle documentation and bill your insurer directly
- Crawl space moisture problems in Northern Colorado homes, including full encapsulation
- Commercial property owners in the Front Range or Southeast Wyoming needing water or fire damage restoration
About this company
Water Extraction Experts is a family-owned restoration company based in Fort Collins, Colorado, with a second office in Loveland. They focus primarily on water damage — burst pipes, flooded basements, storm damage — and handle the full cycle from emergency extraction through drying, mold removal, and reconstruction. They also serve Greeley, Cheyenne, and Laramie, Wyoming.
What stands out is their end-to-end model. They extract water, dry the structure, remove mold if it has set in, and then rebuild — drywall, cabinets, paint, flooring. Multiple reviewers specifically mention cabinet removal and reinstallation during mold work, including custom panel matching. They use infrared thermal imaging and moisture meters to map hidden damage before starting work. For mold removal, they use HEPA filtration and antimicrobial treatments. They carry EPA Lead-Safe certification in addition to IICRC credentials.
The company claims over 100 years of combined team experience. Doug, the owner, shows up in reviews going back to 2019, often doing initial inspections personally. The business is BBB accredited and describes referrals as their primary source of new customers. They offer 24/7 emergency response with a stated 30-60 minute arrival window.
4.7 stars on Google with 44 reviews is solid, especially given that 43 of those are 5-star. The single negative review describes a 2020 project with unfinished subcontractor work — the owner responded but could not locate the customer in their records, and the dispute remains unresolved.
Services
Service area
Headquartered in Fort Collins, Colorado, with a second office in Loveland. They serve Fort Collins, Loveland, and Greeley in Northern Colorado, plus Cheyenne and Laramie in Southeast Wyoming. The About page also references Albuquerque, New Mexico, though this location does not appear elsewhere on the site — worth confirming if you are outside Northern Colorado or Southeast Wyoming.
Review consensus
Doug is mentioned by name in over 20 reviews, praised for showing up personally to inspect damage, often within 30 minutes of the initial call. Matt draws repeated mentions for managing multi-day remediation projects with consistent communication — Bev Dow noted his estimate beat a competitor, and Trish Tilley credited Matt and Chris for daily updates during a 4-day mold job. Andy is named for fast hands-on response to active water emergencies. Reviewers consistently highlight three things: rapid emergency response, constant communication about next steps and timelines, and restoration quality where you cannot tell damage occurred. Several reviewers mention the company handled their insurance claim documentation. One insurance adjuster reportedly told a customer the WEE team's work was top-notch.
1 found across 44 total reviews at 4.7★. 1 found across 44 total reviews at 4.7 stars. Jemady L (Local Guide, 26 reviews, 1 like) posted a 1-star review in May 2026 describing a project from June 2020. The complaint centers on unfulfilled promises: the company was paid but the home was never fully restored, and subcontractors for carpet, drywall, and painting either flaked or never completed the work. The reviewer added an update in April 2026 saying Doug re-engaged briefly about contacting the insurance company for more money but then stopped responding. Doug's owner response states they could not locate a customer matching this review in their records and invited direct contact. The disagreement — reviewer says Doug was involved, Doug says they cannot find the records — remains unresolved.
The single negative review raises a structural question worth noting: Water Extraction Experts handles the full cycle from extraction to rebuild, but the complaint specifically names subcontractors (carpet, drywall, painting) as the failure point. Several positive reviews also mention the rebuild phase — cabinet work, painting, drywall — so the company clearly does this work regularly and usually well. But the negative suggests that when subcontractor coordination breaks down, accountability can become murky. Doug responded personally and with specifics, not a template, which is a positive signal for complaint handling.
Doug (owner — overwhelmingly positive across 20+ reviews, named in the single negative for non-responsiveness on a 2020 project). Matt (project manager — positive, praised for communication and estimates by Bev Dow, Trish Tilley, John Shepard, Patrick McGinnis, Shiny Blue Mermaid, Nate S.). Chris (technician — positive, praised for persistence and adaptability by John Shepard and Trish Tilley). Andy (technician — positive, praised for fast emergency response by Diane Lamkin and Nate S.). Alex (demolition crew — positive, praised for speed and efficiency by Audrey Verderaime). Jerry (demolition crew — positive, praised alongside Alex by Audrey Verderaime). Steve (technician — positive, praised for concern and storm-response work by Megan Anderson and Andrew Andraski). Carla (office staff — positive, noted for customer care by Trish Tilley). Teresa (office staff — positive, noted for customer care by Trish Tilley).
With 43 five-star reviews and only 1 negative across 44 total, this company delivers reliably on water damage and mold remediation in Northern Colorado. Ask for Doug or Matt by name. If your project includes a rebuild phase, confirm upfront whether the specific trades (drywall, painting, flooring) will be handled by in-house crew or subcontractors, and get that in writing.
Keep in mind
- This is primarily a water damage company. Mold removal is a secondary service they perform when mold follows water damage — if you have a standalone mold problem unrelated to water intrusion, ask whether they handle that type of work routinely.
- Their service area spans Fort Collins to Laramie, Wyoming. The 30-60 minute emergency response time depends on travel distance, so verify expected arrival time for locations farther from their Fort Collins or Loveland offices.
- One reviewer reported that subcontractors used for rebuild work (carpet, drywall, painting) did not finish the job. Ask whether their crew handles the rebuild in-house or subcontracts specific trades.
- They do not appear to offer standalone mold testing or air quality sampling. If you need an independent mold assessment before remediation, you will likely need a separate testing company.