Provider profile
SERVPRO of Fort Collins
Provider snapshot
What this listing says
Fort Collins homeowners dealing with water damage that has led to mold growth, where same-day emergency response and in-house reconstruction save time coordinating multiple contractors.
Best for
- Fort Collins homeowners who discover mold after a water leak and want one company to handle extraction, remediation, and rebuild without juggling separate contractors.
- Commercial property managers needing 24/7 emergency response for water or mold events that threaten business operations.
- Buyers dealing with insurance claims — multiple reviewers mention SERVPRO handling documentation and coordinating with adjusters.
- Homeowners who want post-remediation reconstruction (drywall, flooring, painting) done by the same team that did the tearout.
About this company
SERVPRO of Fort Collins is a locally owned franchise on N Link Lane that handles water, fire, mold, and storm damage for homes and businesses across the Fort Collins area. Daniel Jeffries and Arezo Amin own this location. Mold remediation is one piece of a broader restoration operation — most of their work centers on water damage, which often leads to mold problems downstream.
What sets this SERVPRO apart from standalone mold companies is the ability to handle the full arc from emergency water extraction through mold remediation to reconstruction under one roof. Their mold page describes IICRC-certified Applied Microbial Remediation Technicians, containment procedures, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also run a packout and contents storage operation for belongings affected during remediation.
As a SERVPRO franchise, they operate under national brand standards with a fleet of equipped vehicles (they call it their "Green Fleet") and 24/7 dispatch. They serve both residential and commercial properties, including larger-scale losses at institutions.
4.6 stars across 185 Google reviews is solid for a restoration company. The volume of named staff praise — particularly for Taylor on water mitigation and Wes Luna on reconstruction — suggests a stable crew that communicates well on the job site.
Services
Service area
SERVPRO of Fort Collins is headquartered at 308 N Link Lane in Fort Collins, Colorado. Their website lists Fort Collins as the primary service area. Reviews come from Fort Collins, Estes Park, and Loveland, indicating coverage across Larimer County.
Review consensus
Taylor is the most frequently named employee, praised across at least six reviews for water mitigation leadership, clear explanations, and responsive communication via text and phone. Wes Luna draws repeat praise for reconstruction quality, punctuality, and courtesy — three separate reviewers name him specifically. Anthony earns recognition for keeping customers informed through multi-step projects. Clint is praised for project management transparency. Brett gets positive mentions for honest assessments — one reviewer notes Brett found no moisture issue during an inspection, saving unnecessary work. The field crews consistently earn praise for showing up on time, explaining the process, and treating property with care. Several reviewers mention same-day or next-day response for emergencies.
4 found across 185 total reviews at 4.6★. 4 found across 185 total reviews at 4.6 stars. Sarah R paid for crawl space mold work that another company later found incomplete — she reports the encapsulation was not actually done, equipment charges appeared for items not used, and it took three months to receive a refund for work she declined. The owner responded with specifics: the scope was limited to ground treatment, vapor barrier, and duct cleaning, and the billing error was corrected. One like on this review. Steve Brown describes an unresponsive estimator who dropped the project and a project manager who would not return calls, followed by an invoice for work not performed. The owner says they have no record of this customer at their location, suggesting a possible franchise mix-up. Sheryl Kemper describes a 2016 job where a painter used a 3-inch roller on a large wall, left streaks, and the company abandoned the project. The owner offered to revisit nine years later. Johnnie Davis left a 1-star with no text; the owner responded using a Beverly Hills SERVPRO email address.
The split between field and office performance is the defining pattern. Crews on site earn strong, specific praise by name — reviewers describe clear communication, fast work, and respectful treatment of property. But complaints cluster around what happens before and after the crew shows up: slow callbacks from the office, delayed invoices, billing errors, and difficulty reaching someone to resolve issues. The owner responds to 100% of recent negatives, but response quality varies — some are personalized and substantive (Sarah R's response includes specific scope details), while others use template language or reference the wrong SERVPRO location entirely.
Taylor (water mitigation lead — positive, named in 6+ reviews). Wes Luna (reconstruction — positive, named in 4+ reviews). Anthony (mitigation/multi-step projects — positive, named in 4+ reviews). Clint (project manager — positive). Brett (inspection/sales — positive). Alex (crew — positive). Tim (crew — positive). Rob (crew — positive). Tyler (crew — positive). Cheney (crew — positive). Destiny (communication/coordination — positive). Andrew Perry (crew — positive). Carlos (crew — positive). Abel (crew leader — positive). Manny (crew — positive). Joseph (crew — positive). Johnny (crew — positive). Desirae (packout — positive). Jonathan (packout — positive). Jeremiah (point of contact — positive). Nick (crew — positive). Lukas (crew — positive). Norah Harris (sales rep — positive). Sasha (crew — positive). Herman (crew — positive). Geronimo (crew — positive). George (crew — positive). Seth (crew — positive). Jesse (crew — positive). Pickle (crew — positive).
Ask for Taylor if your job involves water-to-mold work, or Wes Luna for reconstruction. Get the full scope of work in writing before signing — especially for crawl space or encapsulation jobs where "treatment" and "full encapsulation" mean different things and different prices. Follow up on invoices and refunds proactively; the office has been slow to respond on its own.
Keep in mind
- Multiple negative reviews cite slow office communication — unanswered phone calls, delayed email responses, and weeks-long waits for invoice corrections. The field crews get praised, but the back office draws complaints.
- One reviewer paid thousands for crawl space work that another company later determined was incomplete — the encapsulation was not fully done, and all work had to be redone. The owner's response clarified the scope was limited to ground treatment and vapor barrier, not full encapsulation. Ask upfront exactly what is and is not included in your scope of work.
- This is a franchise. Owner responses on two negative reviews referenced the wrong SERVPRO location and used a Beverly Hills email address, which suggests some responses come from a centralized system rather than the local team.
- Mold remediation is a secondary service line for this company. Their primary volume is water damage restoration. If you need mold-only work without a preceding water event, confirm they will assign experienced mold technicians rather than general restoration crews.