Provider profile
ServiceMaster of Fort Collins and Loveland
Provider snapshot
What this listing says
Larimer County homeowners and businesses dealing with water, fire, or mold damage who want a franchise-backed crew with named local staff and 24/7 response.
Best for
- Fort Collins, Loveland, and Larimer County homeowners who need same-day emergency water extraction and drying.
- Property managers with multiple properties who want a single restoration vendor they can call repeatedly — several reviewers mention using them across different properties.
- Homeowners navigating insurance claims after water or fire damage, since the team handles documentation and adjuster coordination.
- Commercial property owners needing large-loss restoration with pre-loss planning and ancillary site services.
- Anyone dealing with crawl space flooding or basement water issues in Northern Colorado.
About this company
ServiceMaster of Fort Collins and Loveland is a ServiceMaster Restore franchise covering Larimer County and parts of Boulder County. Owners Hank Schilling and Steve Knusden run a team that handles water damage, fire and smoke restoration, mold remediation, storm damage, and sewage cleanup for both homes and businesses. They operate out of 3054 Lake Canal Ct in Fort Collins and staff a 24/7 emergency line.
Mold work falls under their broader restoration operation rather than being a standalone specialty. They do remediation but do not do mold testing or inspection, which means you will need a separate inspector to identify the problem and clear the work afterward. Their website lists drying, dehumidification, and odor removal as related capabilities, and they handle the full rebuild cycle from board-up through finish carpentry.
The franchise is backed by the national ServiceMaster brand, which has operated for over 65 years. Several employees have been with this location for 10+ years, and the company holds BBB accreditation with an A+ rating. They also run a sister cleaning company, ServiceMaster Clean of Larimer County.
With 97 Google reviews and a 4.6-star rating, this location sits at a solid level for a restoration company. No reviewers have posted a complaint at 3 stars or below in the past 18 months, which is uncommon for a company handling emergency work at this volume.
Services
Service area
Based in Fort Collins, Colorado at 3054 Lake Canal Ct. Covers Larimer County and surrounding areas including Loveland, Longmont, Berthoud, Estes Park, Johnstown, Wellington, Windsor, Erie, Frederick, Mead, Firestone, and Boulder. The service area extends across much of Northern Colorado.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe crews arriving within hours, including evenings and weekends. Travis D'Arcey draws the most praise across several years of reviews — reviewers specifically call out his communication, leadership, and follow-through. Kody Ivers gets named for being detail-oriented and accommodating schedules. Nate Scott and Hank Schilling are praised by repeat clients and industry contacts. Steve Knusden is mentioned by name as responsive and easy to work with. Greg Guest and Joe French are highlighted by a commercial client as standout partners. Several reviewers note the team helped navigate insurance paperwork and adjuster coordination, which reduced their stress.
0 found across 97 total reviews at 4.6★. No complaints at 3 stars or below have appeared in the last 18 months. The review record visible in this window is entirely positive.
The absence of recent negative reviews across 97 total is notable for a restoration company handling emergency work. Repeat customers appear in the review history — one reviewer mentions using them three times on different properties. The team page names 12 staff members with defined roles, and reviews confirm many of those names, suggesting low turnover for a restoration crew.
Travis D'Arcey (crew chief — praised repeatedly for communication and leadership). Kody Ivers (technician — praised for attention to detail and schedule flexibility). Nate Scott (water mitigation supervisor — praised by repeat clients). Hank Schilling (owner — praised for being easy to work with). Steve Knusden (owner — praised for responsiveness and kindness). Greg Guest (director of operations — praised by commercial client). Joe French (business development — praised by commercial client). Scott Biskup (construction manager — praised for rebuild work). Jake (scheduling/mitigation — praised for smooth process). William (technician — praised for after-hours response). Ryan (technician — praised for expertise). Zane (technician — praised for expertise). Carlos (technician — praised for going above and beyond). Bryan/Brian (technician — praised for hard work and customer service). Cody (technician — praised for attention to detail). Pablo (technician — praised for courtesy). Armando (technician — praised for empathy and kindness). Travis Blaine (team lead — praised for leading septic backup response).
This is a restoration company that does mold remediation as part of a full-service operation. If your mold situation stems from water damage, fire, or a plumbing failure, they can handle the entire chain from emergency response through rebuild. Ask for Travis or Kody by name if you want the crew members reviewers mention most often. Bring your own mold inspector for scoping and clearance.
Keep in mind
- Mold remediation is one piece of a broader restoration operation here, not a dedicated mold specialty. If your situation is mold-only, confirm the assigned crew has mold-specific experience.
- They do not do mold testing or inspection. You will need a separate company to identify the problem scope and to do post-remediation clearance testing.
- The service area stretches from Estes Park to Longmont to Boulder. Jobs at the edges of that range may see longer response times than Fort Collins or Loveland.
- This is a franchise location. National brand policies and local ownership decisions may not always align, particularly on pricing and scheduling.