Provider profile
ServiceMaster Fire and Water Restoration
Provider snapshot
What this listing says
South Denver homeowners dealing with water damage or post-leak mold who want a large ServiceMaster franchise with 24/7 response and insurance company relationships already in place.
Best for
- Homeowners in Englewood, Littleton, Lone Tree, or south Denver dealing with water damage that may have led to mold growth.
- Insurance claimants whose provider already recommends ServiceMaster, since the franchise has existing relationships with area insurers.
- Commercial property managers needing a restoration company with 24/7 availability and pre-loss planning services.
- Repeat carpet cleaning customers in the south Denver area who want a long-term service relationship.
About this company
ServiceMaster Fire and Water Restoration is a franchise location based in Englewood, CO, operating as ServiceMaster Restore of South Denver. They started in 1989 as a single-person, single-van operation and have grown into one of the larger ServiceMaster franchises in Colorado with a sizable fleet and crew. Owner Jeff Mackey runs the operation. Mold is one of several services alongside water damage, fire and smoke damage, odor removal, storm damage, and carpet cleaning.
On the mold side, their local page describes a standard process: assessment, containment of growth, remediation plan, and removal of affected materials. They recommend bringing in a separate environmental testing service for mold covering more than 10 square feet. Their technicians hold IICRC credentials. They claim a 45-minute response time for emergencies and on-site presence within two to four hours. They also handle commercial restoration and offer pre-loss planning for businesses.
The franchise has operated in the south Denver metro for over 35 years. They describe themselves as a preferred vendor for several insurance providers in the Englewood area, which means your insurer may already have a relationship with them. The national ServiceMaster brand has been around since 1929 with over 800 locations.
At 4.7 stars across 39 Google reviews, the rating is solid. Most of the positive reviews are for carpet cleaning work, particularly from long-term repeat customers. The restoration-specific reviews are fewer but consistently positive.
Services
Service area
Headquartered in Englewood, CO at 3250 S Zuni St. Serves the south Denver metro including Denver, Littleton, Lone Tree, Parker, Castle Rock, Arvada, Aurora, Golden, Westminster, Brighton, and Commerce City. The listed area stretches across much of the Denver metro, which is broad for a single franchise location.
Review consensus
Damien (also spelled Damian and Demian in reviews) is the standout name. At least eight reviewers mention him by name for carpet cleaning, with several describing a relationship spanning years or decades. Barbara Weisberg credits him with saving her white carpet for over 20 years. Gary Fleming and Betsy Holweger describe repeated positive experiences. For restoration work, Chris Buxman impressed Ruth Murphy with his 25 years of experience and his awareness that customers have just been through trauma. Letti and Oscar received praise from Miguel Nunez for bathroom restoration work, described as responsive and communicative. Cody and his team earned praise from both Misty Mitchell and Aaron Zimmerman for explaining the process clearly. Jeff and Julie were called out by repeat customer Dwight Pridemore.
3 found across 39 total reviews at 4.7★. All three recent 1-star reviews fall into two categories. Two are about driving behavior: Sarah B watched a ServiceMaster truck drive below the speed limit in the left lane of I-25 during peak traffic while road raging at nearby cars. Abigail BR saw a tech riding bumpers and weaving through a school zone at 45 mph. The owner responded to Abigail's review with an apology and a commitment to address it. The third 1-star review from Baryonic BCFF is about the actual service: items were thrown out that the customer asked them to keep. No owner response on that one.
The review base skews heavily toward carpet cleaning rather than restoration or mold work. Damien appears to be a one-person carpet cleaning operation generating most of the volume, while restoration projects show up less frequently with different crew names. The owner responded to only 1 of 3 recent negative reviews (33%), and the two driving complaints suggest a recurring issue with how trucks are operated on the road, not with the quality of work itself.
Damien/Damian/Demian (carpet cleaning technician — strongly positive, named in 8+ reviews as a long-term reliable cleaner). Chris Buxman (restoration, likely project manager — positive, noted for 25 years experience and empathetic approach). Letti (restoration team — positive, praised for responsiveness). Oscar (restoration team — positive, praised alongside Letti). Cody (restoration team lead — positive, praised for clear explanations). Kirrill (restoration crew — positive, mentioned alongside Cody). Julie (office/support — positive, praised by repeat customer). Jeff (staff — positive, praised by repeat customer). Armando (restoration — positive, praised for empathy and kindness). Jeff Mackey (owner — positive, described as kind and helpful by a customer whose job belonged to a different location).
If you need carpet cleaning in south Denver, Damien has a loyal following and the reviews back it up. For mold or water damage restoration, the reviews are fewer but positive — ask for Chris Buxman or Cody by name. Get your mold testing done by an independent lab before ServiceMaster scopes the remediation work, and confirm that the crew assigned to your project has restoration experience, not just cleaning.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you mold exists is the one you pay to remove it. Their own mold page suggests calling a separate environmental testing service for larger jobs, but ask upfront whether they will use an independent tester.
- Two of the three recent 1-star reviews describe aggressive driving by ServiceMaster trucks on I-25 and in a school zone. The owner responded to one, apologizing and promising to address it. This is a pattern worth noting if you care about the company culture.
- Most Google reviews are for carpet cleaning, not mold or restoration work. The mold-specific track record on Google is thin.
- As a franchise, the local team operates independently from corporate ServiceMaster. Quality, pricing, and responsiveness depend on this specific location, not the national brand.