Provider profile
Ultrasteam Professional Cleaning Services Inc.
Provider snapshot
What this listing says
Durango-area homeowners dealing with mold, water damage, or fire cleanup who want an owner-operated restoration company with 50+ years of combined crew experience and 24/7 emergency response.
Best for
- Durango, Bayfield, and Hesperus homeowners facing mold or water damage who want the owner directly involved in their project.
- Property owners dealing with after-hours water emergencies — they advertise 24/7 response and reviews confirm same-night crew deployment.
- Homeowners who want green cleaning products used during restoration work, especially households with children, elderly, or pets.
- Commercial property owners in southwest Colorado needing mold remediation — reviewers confirm commercial project experience.
- Anyone needing both restoration and follow-up cleaning under one company, since they handle everything from crawlspace mold to carpet and rug care.
About this company
Ultrasteam is a Durango-based restoration and cleaning company run by owner Richard Carpenter, who holds IICRC Master Restorer and CleanTrust Master Fire and Smoke Restorer credentials. The company handles mold remediation, water damage restoration, fire and smoke cleanup, and a full range of interior cleaning services including carpet, tile, stone, wood floors, and fine rug restoration. They claim over 50 years of combined crew experience and staff a Master Restorer along with two Journeyman Restorers.
Their mold remediation process is detailed on their website: they build containment with HEPA-filtered air scrubbers to maintain negative air pressure, remove unsalvageable materials in sealed bags, treat structural wood with an antimicrobial rather than painting over growth, and bring in a third-party inspector for post-remediation testing. They use green cleaning products across all services and hydroxyl machines for smoke odor removal instead of ozone. They also recommend independent mold inspectors before remediation work begins.
Richard Carpenter is hands-on. Multiple reviews describe him showing up personally for estimates, staying involved through multi-day projects, and responding to after-hours emergencies within the hour. The company has been serving Durango, Bayfield, and Hesperus and operates out of 190 Sawyer Drive.
A perfect 5.0 across 43 Google reviews is unusual for any restoration company. Every single review is five stars, spanning from 2015 through 2026. That kind of consistency over a decade, including water damage and mold jobs where things can easily go sideways, suggests genuinely strong service or a very small operation where the owner personally manages every project.
Services
Service area
Based in Durango, Colorado at 190 Sawyer Drive. Serves Durango, Bayfield, and Hesperus directly. Their website and reviews reference southwest Colorado and the greater Four Corners area, though the core of their work appears concentrated in La Plata County.
Review consensus
Richard Carpenter draws the most consistent praise. Reviewers describe him responding to emergencies within an hour, personally overseeing multi-day projects, and advocating with insurance companies on behalf of clients. One reviewer (Steve Toburen), a former restoration company owner himself, praised the quality of their mold work on his commercial property. Dustin is repeatedly singled out for carpet and upholstery cleaning — multiple reviewers describe him as detail-oriented and willing to tackle tough stains. Mark, Travis, Troy, and Jackson Cizek are all named for specific jobs. Reviewers consistently mention clear communication, crew punctuality, and willingness to accommodate schedule changes.
0 found across 43 total reviews at 5.0★. No negative reviews exist in the recent window or in the full review history. Every one of the 43 reviews is five stars.
A perfect 5.0 with 43 reviews over a decade is extremely uncommon for restoration work, which typically generates complaints around pricing, timelines, or scope disputes. This may reflect a genuinely small operation where the owner personally manages every interaction, filtering out the kind of miscommunication that generates negatives at larger companies. It may also mean dissatisfied customers simply did not leave reviews.
Richard Carpenter (owner — praised across many reviews for responsiveness, hands-on involvement, and insurance advocacy). Dustin (cleaning technician — praised by James Estelle, Jenna Turner, Kelly Bulkley, and Julie Huldin for carpet and upholstery work). Mark (technician — praised by Jeremy Ham, Allison Mitchell, J W, and Pam Overend for carpet and rug work). Travis Burch (technician — praised by Julie Huldin and Monte Gusewelle for diligence). Troy Maxon (crew leader — praised by Davis Velardi and Jackie Hanson for knowledge and leadership). Jackson Cizek (technician — named by Monte Gusewelle). Ivan (technician — praised by Elizabeth Dunn). Caesar (technician — named by Kim Piper Bartasavich for sewage remediation work).
Ask for Richard directly — he is clearly the driving force behind the company's reputation and multiple reviewers credit him for personally managing their projects. With zero negatives to learn from, your main risk is going in without a written scope and quote. Get both before work starts, and confirm whether your mold inspector is independent of the remediation crew.
Keep in mind
- They do both mold testing and mold remediation. Their website says they recommend an independent inspector, but ask upfront whether the person assessing your mold is truly independent of the remediation crew.
- All 43 reviews are five stars with zero negatives. That is statistically rare and means you have no real-world examples of how they handle dissatisfied customers.
- Their service area covers Durango, Bayfield, and Hesperus, but one review mentions the "greater 4 Corners area." Confirm travel fees and response times if your property is outside the Durango metro.
- One review noted the work was "very expensive but perfect." Get an upfront written quote — their website says they measure and quote before starting, so hold them to it.
- They are a small, owner-operated crew. For large or time-sensitive projects, ask about crew availability and whether subcontractors would be involved.