Provider profile
BEST Cleaning & Disaster Restoration Services Inc.
Provider snapshot
What this listing says
Four Corners homeowners in Durango, Cortez, Pagosa Springs, or Farmington dealing with mold after water damage, backed by a family-owned crew with 25 years in the region.
Best for
- Homeowners in Durango, Cortez, Pagosa Springs, or Farmington who need mold remediation tied to water damage — this crew handles both problems in one engagement.
- Property owners with crawl space moisture issues or recurring mold who want encapsulation and vapor barrier work alongside remediation.
- Commercial property managers in the Four Corners region — they serve offices, healthcare facilities, schools, hotels, restaurants, and multi-family buildings.
- Anyone dealing with a mold problem that started from rodent infestation, sewage backup, or pipe failure — they handle the full chain from cleanup to mold work.
- Rural property owners in outlying Four Corners communities like Silverton, Telluride, Mancos, or Bayfield who need a company willing to travel.
About this company
BEST Cleaning & Disaster Restoration Services is a family-owned restoration company headquartered in Durango, Colorado, with additional locations in Cortez, Farmington (New Mexico), and Pagosa Springs. Mold is one piece of a much broader operation — they handle water damage, fire damage, biohazard cleanup, rodent infestations, duct cleaning, and carpet cleaning across the Four Corners region. They do both mold testing and remediation, which creates a conflict of interest worth understanding before you hire them.
What stands out is the breadth of related services under one roof. If your mold problem started with a burst pipe or a roof leak, they handle the water extraction, structural drying, mold remediation, and rebuild in a single engagement. Their website describes a step-by-step mold process: moisture metering, water removal, area sealing, disposal of affected materials, HVAC treatment, disinfection, repair, and final inspection. They also mention recommending industrial hygienists for mold testing, which partially addresses the testing-remediation conflict. Their crawl space encapsulation and moisture control services address the root cause rather than just the symptom.
The company has been operating for over 25 years in the Four Corners area. Mr. Rezek is referenced as the team leader in older reviews. They run a 24/7 operation with separate phone numbers for Colorado and New Mexico.
With a 4.9-star rating across 94 Google reviews, this is an unusually strong record. The Four Corners region is a small market with limited options, so finding a restoration company with this volume of positive feedback — many from Local Guides and repeat customers — is notable.
Services
Service area
Headquartered in Durango, Colorado, with additional offices in Cortez (CO), Farmington (NM), and Pagosa Springs (CO). Serves the Four Corners region across southwest Colorado and northwest New Mexico, including Bayfield, Mancos, Silverton, Telluride, Ignacio, Aztec, Bloomfield, Shiprock, and dozens of smaller communities. The service area is large and rural — confirm response times for outlying locations.
Review consensus
Jackie in the office is the most frequently named staff member, praised for responsive scheduling, clear cost explanations, and keeping customers informed. Andrew is the most-praised field lead, noted for meticulous work on water damage, mold remediation, smoke restoration, and duct cleaning. Brad gets called out for duct cleaning and crawl space work. Troy handles rodent cleanup and field tasks. Multiple reviewers mention same-day or next-day response times, even in rural areas like Farmington. Several repeat customers appear in the reviews, including one who hired them for mold remediation twice. Insurance coordination gets positive mentions.
1 found across 94 total reviews at 4.9★. The single complaint is brief: the reviewer said someone was rude on the phone. No details about who they spoke with or what the call was about. The owner responded the same day, apologized, and asked for specifics so they could address it with the team. The reviewer is a Local Guide with 19 reviews, so the account is established.
The review pattern here is structurally consistent: Jackie handles intake and communication, field crews (Andrew, Brad, Troy, Chad) execute the work, and the handoff between office and field gets praised repeatedly. This office-to-field coordination is the company's defining strength in its reviews. The single negative — phone rudeness — is the one place that chain can break. The owner's same-day response to that complaint, with a request for specifics rather than a template deflection, suggests active reputation management.
Jackie (office coordinator — overwhelmingly positive, mentioned in 10+ reviews for scheduling, communication, and cost transparency). Andrew (field lead — positive, praised for mold remediation, water damage, smoke restoration, duct cleaning, and meticulous work). Brad (field technician — positive, praised for duct cleaning and crawl space work). Troy (field technician — positive, noted for rodent cleanup and general field work). Chad (field technician — positive, mentioned for duct cleaning). Chris (field technician — positive, noted for mold remediation demolition and roof leak restoration). Caden (staff — positive, praised for repeated personal and business use). Bert (field technician — positive, praised for communication and water damage response in Farmington). Diego (field technician — positive, noted alongside Bert for Farmington water damage). Zach (field technician — positive, praised for same-day water heater flood response). Jacob (field technician — positive, noted for duct cleaning). Mr. Rezek (owner/team leader — positive, praised in older review for fire and sewer restoration).
Ask for Jackie when you call — she is the person reviewers consistently credit for making the process smooth. For mold remediation specifically, Andrew and Chris are the field leads with direct review evidence. With only 1 negative review in 94, the risk here is low, but confirm upfront whether they will use an independent hygienist for testing or handle it in-house.
Keep in mind
- They do both mold testing and mold remediation. Ask whether they will bring in an independent industrial hygienist for testing, or whether their own team handles it. Their website mentions recommending hygienists, but confirm this upfront.
- Mold is one of many services they offer — water damage, fire damage, carpet cleaning, duct cleaning, and biohazard work all share the same crew. If you need dedicated mold focus, ask how many mold-specific jobs they run per month.
- Their service area spans dozens of communities across two states, from Telluride to Shiprock. If you are in a remote part of that footprint, confirm response time and whether travel adds to the cost.
- The single negative review mentions rudeness on the phone. The owner responded asking for details. If phone manner matters to you, ask for Jackie specifically — she is praised repeatedly for communication.