Provider profile
RestoPros of East Denver
Provider snapshot
What this listing says
East Denver and Aurora homeowners dealing with mold after water damage, where Jon Sorensen's 30-year restoration background and insurance coordination remove the guesswork.
Best for
- Homeowners in Aurora, Englewood, Littleton, or Castle Rock who need mold remediation tied to a water damage event and want one company to handle both.
- Property owners who need someone to coordinate directly with their insurance company on a water or mold claim.
About this company
RestoPros of East Denver is a franchise restoration company based on Cherry Creek South Drive in Denver, serving the east Denver metro including Aurora, Englewood, Littleton, Castle Rock, and Parker. Mold remediation is one of four service lines alongside water damage, fire and smoke damage, and storm damage. The operation runs 24/7 for emergencies and handles both residential and commercial properties.
The company's general manager, Jon Sorensen, holds an MBA and IICRC certification in mold remediation, fire, and water damage mitigation. His 30-plus years in restoration show up in reviews: multiple customers describe him arriving same-day, coordinating directly with insurance adjusters, and walking them through each step. The team also handles asbestos removal and works with a contents restoration partner called Best Option Contents for belongings affected by water or fire. Financing runs through Hearth, covering projects from $1,000 to $100,000.
RestoPros launched as a franchise brand in 2018. The East Denver location operates with a small, named crew — Jon Sorensen as GM, Greg Hanebuth handling business development, and field staff including Drew (Drue Aubrey), Joe, and Kate. Several Spanish-language reviews suggest the team can serve Spanish-speaking customers.
Services
Service area
RestoPros of East Denver operates from 7808 Cherry Creek South Drive in Denver, Colorado. They list six service cities: Aurora, Castle Rock, Denver, Englewood, Littleton, and Parker. That covers a wide swath of the south and east Denver metro — confirm response times for the outer edges like Castle Rock.
Review consensus
Jon Sorensen draws the most praise by far — reviewers describe same-day site visits, direct insurance coordination, and a calm, explanatory approach during stressful situations. Drew (Drue Aubrey) gets repeat mentions for being informative, smooth to work with, and fast. Kate earned a standout review for arriving within 20 minutes and maintaining contact throughout the process. Joe is noted for deep knowledge of homes and water damage. Multiple reviewers highlight that the team came in under budget, kept the workspace clean, and communicated consistently via text and phone.
0 found across 36 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months across 36 total reviews at 5.0 stars. There is nothing to assess here.
The review pattern is heavily relationship-driven. Nearly every substantive review names Jon personally and describes a high-touch experience — same-day visits, step-by-step walkthroughs, direct insurance coordination. This suggests a small operation where the GM stays involved in most jobs. That personal attention is the strength, but it also means quality could shift if Jon's involvement decreases as the company grows. A cluster of brief Spanish-language 5-star reviews from May 2025 suggests the team may have served a Spanish-speaking community project around that time.
Jon Sorensen (General Manager — praised repeatedly for responsiveness, insurance coordination, and calm communication). Drew / Drue Aubrey (field staff — praised for being informative, fast, and smooth). Joe (field staff — praised for knowledge of homes and water damage). Kate (field staff — praised for 20-minute response time and ongoing contact). Colette (office staff — praised for quick receipt handling).
With 36 reviews and a perfect 5.0 rating, this is a small operation that runs on Jon Sorensen's personal involvement. Ask for Jon by name if you want the hands-on experience reviewers describe. Watch whether that level of attention holds as the franchise grows.
Keep in mind
- RestoPros is a franchise brand, not an independent local company. Franchise operations can vary in staffing and quality from location to location.
- Mold remediation is one of four service lines, not their sole focus. If you need a company that does nothing but mold work, this is a generalist restoration outfit.
- The review base is small — 36 reviews total. A 5.0 rating at that volume is encouraging but less statistically reliable than hundreds of reviews.
- The service area lists six cities across the south and east Denver metro. Confirm response times for locations farther from their Cherry Creek office.