Provider profile
PuroClean of Central Denver
Provider snapshot
What this listing says
Central Denver homeowners dealing with water damage or mold in older homes, where bilingual owners Tomas and Sonia run a PuroClean franchise that starts every mold job with moisture-source investigation before remediation.
Best for
- Denver, Glendale, and Holly Hills homeowners dealing with water damage that needs mold remediation, where one company handles extraction through remediation
- Spanish-speaking homeowners who want to communicate directly with the owners in their language throughout the restoration process
- Commercial property managers in Denver needing mold remediation with documented containment, moisture mapping, and phased tenant access
- Insurance-referred water and fire damage situations where you want the restoration company to coordinate directly with your adjuster
- After-hours water emergencies in central Denver where you need same-day response, including nights and weekends
About this company
PuroClean of Central Denver is a franchise restoration company based at 1270 W Cedar Ave in Denver, Colorado. Owners Tomas Mejia and Sonia Gonzalez, both originally from Colombia, run the operation and handle both residential and commercial work across Denver and surrounding counties. They offer services in English and Spanish. The company's primary work is water damage mitigation, but they carry a full mold remediation line covering containment, moisture mapping, and remediation for both homes and commercial properties.
The commercial mold operation stands out from a typical restoration franchise. Their website describes a moisture-source-first approach: they map the moisture boundary, identify the intrusion pathway (roof membrane, HVAC condensation, plumbing), and document containment setup before starting remediation. For commercial properties, they describe phased access coordination for multi-tenant buildings and post-remediation monitoring before clearance. The website references IICRC-certified technicians, containment, negative air, and dehumidification. They do not perform mold testing or inspection — remediation only.
Tomas and Sonia have built the business around personal involvement. Multiple reviewers describe Tomas showing up on-site, explaining every step, and managing daily communication on humidity and moisture levels. The about page quotes Tomas saying his goal is to give every customer the best possible experience. Several reviewers mention the owners working directly with insurance companies and connecting customers to other contractors when needed.
4.6 stars across 72 reviews is solid but not exceptional. The vast majority of reviews are five stars, with only two recent negatives in the 18-month window. Most review content describes water damage and fire restoration work, with only a few specifically mentioning mold.
Services
Service area
Headquartered in Denver, Colorado at 1270 W Cedar Ave. Serves Denver, Glendale, and Holly Hills directly. The about page also lists Douglas County, Adams County, Arapahoe County, and Jefferson County. The website's service area pages only name three specific communities (Denver, Glendale, Holly Hills), so confirm availability and response times for locations in the surrounding counties.
Review consensus
Tomas draws the most praise by name, appearing in reviews spanning 2019 through 2025. Reviewers describe him arriving on-site personally, explaining moisture levels and drying progress daily, and working nights and weekends (Ellen Michaels mentions a 1 AM response). Sonia earns praise for customer care, insurance coordination, and Spanish-language communication (Cristina Pasillas wrote her review partly in Spanish). Nicola Dominguez gets strong recent praise from Salina Way and Jieun for honesty, transparency, and handling basement pipe-burst demolition with care. Jesus is named by multiple reviewers (Irene Berest, Christian Norris, Christa Capone) for daily updates, answering questions, and handling a mold issue in a bathroom. Chris and Luis earned praise from Juliet Jung for fast basement flood cleanup. Inocencio/Incencio gets mentions from Sarah Kaye Maxwell and Artist Inspired for keeping customers informed at every step. Rose is named for scheduling. Reviewers consistently highlight same-day response, daily progress updates, and crews that explain what they are doing as they work.
2 found across 72 total reviews at 4.6★. 2 found across 72 total reviews at 4.6 stars. Leon Cutty left a 1-star review in August 2025 with no text and no owner response. He has 3 total Google reviews and is not a Local Guide. With no details, this complaint provides no actionable information. Carol Simonsen left a 3-star review the same month describing cold, water, and fire damage. She praised the initial response speed but said communication could have been better during the project. She later updated her review to note that the company did call back and provide the information she requested. The owner responded with 'Thank you for the feedback' — a two-word reply that does not engage with the communication concern.
The owner response rate on recent negatives is 50% (1 of 2), and the single response is a two-word template ('Thank you for the feedback'). This suggests the company does not actively manage complaint resolution through Google reviews. The positive reviews, by contrast, show a genuine pattern of personal involvement — Tomas, Sonia, Nicola, and Jesus are named repeatedly across years with specific project details. The review base skews heavily toward water damage; mold-specific reviews are rare, with only Christian Norris (bathroom mold) and a few others mentioning mold work directly.
Tomas Mejia (owner — positive, praised repeatedly for personal involvement, daily communication, emergency response, insurance coordination). Sonia Gonzalez (owner — positive, praised for customer care, bilingual communication, working with insurance). Nicola Dominguez (field lead — positive, praised for honesty, transparency, pipe-burst demolition). Jesus (field technician — positive, praised for daily updates, mold work, answering questions). Chris (field technician — positive, praised for fast flood cleanup). Luis (field technician — positive, praised alongside Chris for basement work). Inocencio/Incencio (field technician — positive, praised for step-by-step communication and daily progress updates). Rose (office/scheduling — positive, mentioned for scheduling coordination).
Ask for Tomas directly if you want the owner managing your project and communicating with your insurance company. For mold work specifically, ask how many mold remediation jobs the crew has done in the last six months, since most of their visible track record is water damage. Get an independent mold assessment before and after remediation since PuroClean of Central Denver does not do testing.
Keep in mind
- PuroClean of Central Denver does not do mold testing or inspection. You will need a separate company for mold assessment before and after remediation. This is actually a cleaner arrangement than companies that do both, but budget for that extra cost.
- This is a PuroClean franchise. The national brand's marketing and website content may not reflect the specific capabilities of this Denver location. Ask Tomas directly about equipment and crew size for your project scope.
- Most reviews describe water damage and fire restoration work. Only a handful specifically mention mold remediation. If mold is your primary concern, ask for references from recent mold-specific jobs.
- The service area lists Denver, Glendale, Holly Hills, and four surrounding counties (Douglas, Adams, Arapahoe, Jefferson). Confirm response times if your property is outside central Denver.
- One recent 3-star reviewer flagged communication gaps during the job. The owner responded with only 'Thank you for the feedback' rather than addressing the concern. A brief 1-star review from the same period has no text and no owner response.