Provider profile
Phoenix Contents Restoration
Provider snapshot
What this listing says
Denver Front Range homeowners who need belongings packed out, cleaned, and stored during fire, water, or mold damage repairs — this contents-only company does not touch structures.
Best for
- Denver metro and Front Range homeowners who need belongings removed and stored so mitigation and rebuild crews can work unobstructed.
- Families dealing with fire or smoke damage who want every item photographed, cataloged, and tracked through a customer portal for insurance purposes.
- Property owners with mold-contaminated belongings that need off-site decontamination rather than on-site cleaning.
- Small business owners facing fire or water losses who need detailed inventory documentation to support insurance claims — the company has handled commercial retail losses with thousands of individual items.
- Anyone who wants a contents handler independent of their mitigation contractor, so the contents company works for the homeowner rather than the contractor's preferred vendor.
About this company
Phoenix Contents Restoration in Denver handles only the belongings inside a damaged property. They do not do structural rebuilds, mitigation, or drying. Their entire operation focuses on documenting, packing out, cleaning, storing, and returning personal property after fire, water, or mold damage. That single focus is what sets them apart from most restoration companies in the Denver market.
The company operates a facility on Lima Street with a Fireline Cleaning System for processing damaged items, a decontamination chamber for mold-affected contents, and a climate-controlled warehouse for storage. They run a customer portal where clients can track inventory with photos and condition notes. For mold-specific work, they pack out affected belongings to their facility and use HEPA filtration to clean hard and soft contents, then coordinate air testing through an outside industrial hygienist before returning items.
This is a family-owned operation with over 15 years in the restoration industry. They launched the contents-only business in 2020 after seeing a gap in how personal property was handled during loss events. They partner with major insurers including American Family, State Farm, Liberty Mutual, and USAA, and hold IICRC certification. They are open 24 hours.
48 Google reviews produce a 4.6-star rating. Only one review falls below 4 stars, and it describes a driving incident in a parking lot rather than a service complaint. The overwhelmingly positive pattern across multiple years and named staff suggests consistent execution on contents handling.
Services
Service area
Headquartered at 4850 Lima St in Denver, Colorado. The company lists 33 Colorado counties on its website, from the core Front Range (Denver, Adams, Arapahoe, Jefferson, Douglas, Boulder, Broomfield, Weld, Larimer, El Paso) to mountain and Western Slope counties (Summit, Eagle, Grand, Garfield, Routt). Review evidence confirms jobs in the Denver metro and Fort Collins areas. The breadth of the claimed service area — stretching hundreds of miles from Denver — warrants confirming response times for locations far from their facility.
Review consensus
Reviewers consistently highlight careful packing and handling of fragile or sentimental items. Multiple reviews mention the Eastern Star explosion recovery, where Phoenix packed and returned residents' belongings from a large-scale fire loss. Named staff like Kyle, Hallie, Kona, Erin, Lindsay, Michele, and Skylar appear across reviews for responsiveness, clear communication, and treating belongings with care. Several reviewers note that the company helped them navigate insurance processes and kept them informed through customer portals. An insurance claim inspector (Riley Joseph) described Phoenix as a go-to for clients with smoke, water, and mold contamination on personal property.
1 found across 48 total reviews at 4.6★. The single recent negative review describes a driving incident in a Fort Collins drive-through parking lot, where the reviewer says a Phoenix driver nearly hit their vehicle while pulling out on a sidewalk. The complaint is about a traffic encounter, not about restoration service quality. The owner responded with an apology and acknowledged safety as a priority. The reviewer (Sarah Smith, 2 reviews, not a Local Guide, 0 likes) did not use Phoenix's services.
The absence of service-related complaints across 48 reviews and six years is notable. Every negative-adjacent data point is the single driving incident. Positive reviews span fire, water, sewer, mold, and even hoarding cleanup jobs, with named staff appearing consistently across different job types. The owner responded to the one negative review with a personalized (not template) reply. The company's niche focus on contents only — rather than trying to be a full-service restoration outfit — likely contributes to this consistency.
Kyle (team lead — praised by Peter Contino, Daniel Reilly for leadership and careful unpacking). Hallie (project manager — praised by Alejandro for responsiveness, Lauren Gelmetti for patience and advocacy). Kona (team lead — praised by m cho for managing fire cleanup). Erin (cleaning lead — praised by m cho for sorting salvageable items). Janae (crew — praised by Peter Contino, Nancy Hixon). Lindsay/Lindsey (client contact — praised by Gina Gilbert, Destany Brown, Melissa Bollar, D B, Joe Lang, Kathy Sanchez across multiple years for responsiveness and knowledge). Michele/Michelle (manager — praised by Geoffrey Laubhan, Wes Dean for empathy and contents handling). Skylar (crew lead — praised by Michael Taylor for moving work). Zach/Zack (crew — praised by Charmaine Dilka, David Townsend, Seamus McMorrow). Dylan (crew — praised by Robert Rosene). Ana, Nahi, Luz, Enrique (crew — praised by Christina Stadfeld for hoarding cleanup). Jordy, JP/JB, JD, Jesus (crew — praised individually across reviews for going above expectations). Jonathan (crew — praised by Melissa Bollar).
With 48 reviews at 4.6 stars and zero complaints about actual service, this is an unusually clean review profile. If you need contents packed out and cleaned during a mold, fire, or water loss in the Denver area, ask for Kyle or Hallie as your project contact — both names appear repeatedly. Confirm the timeline for return of your belongings and get the decontamination scope in writing before work starts.
Keep in mind
- This company handles contents only. They do not dry structures, remove mold from walls, or do any structural repair. You will need a separate mitigation contractor and possibly a separate mold remediation company for the building itself.
- They claim service across 33 Colorado counties, stretching from the Front Range to Routt and Garfield counties on the Western Slope. For jobs far from their Denver facility, ask about response time and whether off-site cleaning still happens at their Lima Street location.
- The company works with insurance companies and positions itself as a homeowner advocate, but they are still a vendor billing your claim. Ask for a detailed scope and pricing breakdown before authorizing work.
- Mold-related contents work involves packing belongings to their facility for decontamination. Understand the timeline for return and whether clearance testing costs are included or billed separately.