Provider profile
NuBilt Restoration
Provider snapshot
What this listing says
Denver metro homeowners dealing with water or fire damage who want one contractor handling mitigation, insurance claims, and full reconstruction under a single scope.
Best for
- Denver metro homeowners who need water or fire damage restored and want one company to handle mitigation through reconstruction.
- Insurance claim situations where you want the contractor to coordinate directly with your adjuster and bill the carrier.
- Commercial property managers needing 24/7 emergency restoration with a dedicated project coordinator across healthcare, multi-family, or education facilities.
- Homeowners in older Denver-area neighborhoods (Arvada, Thornton, Westminster) dealing with burst pipes or plumbing failures in aging systems.
- Mold discovered after water damage, where you need both the remediation and the structural repair done by one crew.
About this company
NuBilt is a Denver-based restoration and construction company that handles water, fire, mold, and storm damage from first response through full rebuild. They keep mitigation and reconstruction in-house rather than handing off to a separate contractor, which means one company owns the project from emergency water extraction to the final coat of paint.
The mold side includes testing, containment with negative air pressure, HEPA filtration, antimicrobial treatment, and post-remediation air quality testing. They follow IICRC S520 standards for mold work and S500 for water damage. Equipment includes LGR dehumidifiers, industrial air movers, moisture meters, and thermal imaging. They also handle asbestos abatement and sewage cleanup, which most mold-only companies do not.
NuBilt has operated out of Denver since 1994 and is locally owned. They hold IICRC certification and EPA Lead-Safe certification. Their insurance claims operation is a major part of the business — they use Xactimate for estimates, coordinate directly with adjusters, and bill carriers. They run a Pillar Program for property managers and a referral program for plumbers, which suggests a steady stream of insurance-referred and B2B work.
4.9 stars across 643 Google reviews is unusually strong for a restoration company at this volume. Most of the positive reviews name specific project managers and highlight communication during stressful situations. The negative reviews that do exist tend to focus on subcontractor quality and project timelines rather than the core mitigation work.
Services
Service area
Headquartered at 2134 S Valentia St in Denver, Colorado. NuBilt claims coverage across 32 communities along the Front Range from Pueblo to Loveland, including Denver, Aurora, Lakewood, Arvada, Westminster, Thornton, Centennial, Highlands Ranch, Littleton, Parker, Castle Rock, Boulder, Colorado Springs, and surrounding cities. That is roughly 200 miles of I-25 corridor, so response times at the far ends likely exceed the 60-minute target.
Review consensus
Brian Epstein is the most frequently named project manager, praised across at least eight reviews for communication, responsiveness, and follow-through. Richard gets consistent mentions for fast initial assessments and clear explanations. Zach Brock draws praise for transparency and keeping timelines. Peter Khattab is named for estimation accuracy and insurance coordination. Christian Herrera (also written as Cristian Guevara Herrera) receives strong praise for rebuild quality, with one reviewer calling his work outstanding after a full house fire rebuild. Gerardo is praised for fast mitigation response. The dominant theme across positive reviews is communication — reviewers repeatedly say NuBilt kept them informed at every stage and made stressful situations manageable. Insurance coordination is the second most common praise point.
7 found across 643 total reviews at 4.9★. The most detailed complaint (Becky, Feb 2025) describes a two-week job stretching to six months with multiple project manager changes, incorrect cabinet measurements installed and then redone, a faucet broken during installation causing a leak, and flooring laid twice. The owner responded by citing additional unpaid work NuBilt absorbed but did not address the timeline or PM turnover. Alex (Sep 2025, Local Guide with 36 reviews) described hiring someone else to finish NuBilt's incomplete work, citing cheap contractors and poor PM communication — a repeat customer who will not return. The owner response was generic and did not engage with specifics. Lin Marie's edited 3-star review reveals a shower built with a sunken, cracked floor basin that caused a second basement flood — the owner response still references the original positive review and ignores the updated complaints. Two 1-star reviews (Joy Bryant, Noreen Roberson) have no text. R J's 2-star review describes baseboards chipping after three years, with NuBilt unable to locate the account from initials alone. Yana Stroganov's 1-star review is about a reckless company truck driver, not service quality.
The complaints cluster around reconstruction quality and project management, not mitigation. NuBilt's emergency response and initial water/fire mitigation work draws almost no criticism. The pattern suggests the company's core restoration teams perform well, but the handoff to reconstruction — which involves subcontractors for trades like cabinetry, tile, and plumbing — is where things break down. Owner responses vary: some are personalized and substantive (Becky's response cites specific remedial actions), while others are clearly templates that do not address the complaint (Alex, Lin Marie). The 71% response rate on negatives is decent but the quality is uneven.
Brian Epstein (project manager — consistently positive across 8+ reviews). Richard (initial assessment/project contact — positive). Zach Brock (project manager — positive). Peter Khattab (estimator/project contact — positive). Chris Jenkins (estimator/project manager — positive). Christian Herrera / Cristian Guevara Herrera (reconstruction lead — positive). Ben Rowe (project support — positive). Gerardo (mitigation team lead — positive). Omar (crew lead — positive). Amru (crew lead — positive, but project from Lin Marie's review had later quality issues). David (team member — positive). Manuel (cleanup crew — positive). Marlo (cleanup crew — positive). Fernando (drywall subcontractor — positive). Jose (crew — positive). Mustafa (project manager — positive). Rudy Martinez (project director — positive). Janet (pack-out coordinator — positive).
NuBilt's mitigation work and project manager communication are genuinely strong — Brian Epstein, Richard, and Zach Brock show up repeatedly for good reason. The risk is in longer reconstruction projects where subcontractor quality and PM turnover can drag things out. Ask for Brian or Zach by name if your project involves a full rebuild, get a written timeline with milestones, and confirm who specifically will handle each trade.
Keep in mind
- NuBilt does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Ask whether they will accept a third-party test result, or request that a separate company handle the post-remediation clearance testing.
- Multiple recent reviews describe projects stretching far beyond the original timeline. One reviewer reported a two-week job taking six months with multiple project manager changes. Ask for a written schedule with milestones before signing.
- Some reviewers report subcontractor quality issues, including incorrect cabinet measurements, cracked shower basins, and damaged fixtures. NuBilt uses subcontractors for some trade work, so ask who will perform each phase and whether NuBilt's PM will be on-site during critical installations.
- Their service area claims stretch from Pueblo to Loveland — roughly 200 miles of I-25 corridor. Response times for locations far from their Denver headquarters at 2134 S Valentia St will likely be longer than the 60-minute target.
- One reviewer described a billing dispute where NuBilt threatened a lien one week after a single email about an insurance miscommunication. Clarify payment terms and insurance coordination responsibilities in writing before work starts.