Provider profile
Advanced 24/7 Restoration
Provider snapshot
What this listing says
Denver metro homeowners facing water damage emergencies who want a locally owned restoration company with 24/7 response and direct insurance advocacy.
Best for
- Denver metro homeowners dealing with burst pipes, crawlspace flooding, or other water emergencies who need same-day response.
- Property owners who want their restoration company to handle insurance documentation and claims advocacy directly.
- Landlords and property managers with rental units that need fast mold remediation turnaround, even when the owner is out of town.
- Homeowners in Aurora, Centennial, Littleton, and south metro Denver looking for a locally owned alternative to national franchise restoration companies.
- Condo owners in multi-unit buildings where water damage from shared systems requires quick containment.
About this company
Advanced 24/7 Restoration is a Denver-area restoration company headquartered at 8201 E Pacific Pl in Denver, with its team based out of Aurora. Water damage drives the bulk of their work, though they also handle mold remediation, fire cleanup, sewage removal, flood damage, and reconstruction. They take on both residential and commercial properties.
The company promotes thermal imaging as a core tool for detecting hidden moisture behind walls and under floors. Their mold remediation page recommends post-remediation verification (PRV) through a separate hygienist, which is a good sign that they understand the testing-remediation boundary even though they perform both services in-house. They offer financing through Hearth and claim 60-minute emergency arrival times.
The about page names four team members: Luis Gonzales (Damage Specialist/Estimator), Jose Florez (Project Manager), Gustavo Negretti (Lead Technician), and Jose Martinez (Assistant Technician). Peter Florez, who signed the owner response to the sole negative review as Service Manager, shows up repeatedly in positive reviews handling both estimates and hands-on work. The website displays IICRC and CHC Training logos, a BBB accreditation badge, and a Team Dave Logan membership.
A perfect 5.0 rating across 189 Google reviews is rare for any service company. The review volume spans well over a year of consistent positive feedback, suggesting this rating reflects genuine customer satisfaction rather than a small sample size.
Services
Service area
Headquartered at 8201 E Pacific Pl Ste 510, Denver, CO 80231, with the team based in Aurora. They claim coverage across six Colorado counties: Denver, Adams, Arapahoe, Boulder, Broomfield, and Douglas. Named cities include Denver, Aurora, Centennial, Littleton, Englewood, Lakewood, Arvada, Westminster, Thornton, Parker, Highlands Ranch, Castle Rock, Boulder, Golden, and over a dozen smaller communities. That is a wide radius stretching roughly 50 miles north to south.
Review consensus
Peter and Luis are named repeatedly across dozens of reviews. Peter draws praise for midnight and 2 AM emergency responses, honest assessments (one reviewer noted he told them their floor issue was not water damage), and direct insurance negotiation. Luis earns consistent mentions for daily communication updates, coordination with other vendors, and thorough documentation. Reviewers Katie Georgitis and Donna Greenfield highlighted detailed insurance paperwork support. Several reviewers, including Grayson Cole and October Barnes, noted containment setup and contaminated material removal. Repeat customer Jason Kotzur described using the company multiple times across several years. Tiffany Hans credited Peter with getting a stalled insurance claim paid.
1 found across 189 total reviews at 5.0★. The single negative describes a fire damage mitigation inquiry where three scheduled appointments failed: one canceled last minute, one a no-show, and one where the rep arrived late without notice. The reviewer also said a subcontractor from a different company showed up without disclosure. The owner (Peter Florez, Service Manager) responded within a day, stating they could not locate the customer in their records and that they do not use subcontractors for mitigation. The reviewer is a Local Guide with 21 reviews, giving the complaint some credibility. The factual disagreement between reviewer and owner remains unresolved.
The owner response to the sole negative is detailed, personalized, and signed by name with a direct phone number. This is not a template deflection. Across the positive reviews, two names dominate: Peter and Luis handle what appears to be the full customer lifecycle from emergency dispatch to insurance settlement. This lean team structure may explain the rare scheduling breakdown described in the negative review, since the same people managing active jobs are also fielding new inquiries.
Peter Florez (Service Manager — praised across 15+ reviews for emergency response, insurance advocacy, and honest assessments; named in the owner response to the negative review). Luis Gonzales (Damage Specialist/Estimator — praised across 15+ reviews for communication, daily updates, and insurance documentation). Enrique (technician — mentioned positively by Piah Rose for damage evaluation). Pablo (technician — praised by Lisa Phillips for politeness and clean work). Edwardo (technician — praised by Lisa Phillips alongside Pablo). Pedro (mentioned by HepatitisLee for mold remediation work and communication; likely Peter by alternate name).
With 189 five-star reviews and only one negative, Advanced 24/7 Restoration has an unusually strong track record in Denver. Ask for Peter or Luis by name. Since they do both testing and remediation, get your initial mold assessment from an independent inspector if you want to avoid the conflict of interest.
Keep in mind
- They perform both mold testing and mold remediation. That creates a conflict of interest: the company identifying mold is the same one billing to remove it. Their website does recommend third-party post-remediation verification, which is a partial safeguard, but ask whether they use an independent inspector for the initial assessment.
- The website lists service in six counties (Adams, Arapahoe, Boulder, Denver, Broomfield, Douglas) with over 30 cities named, stretching from Boulder to Castle Rock. That is a wide geographic claim. Confirm they will service your specific location without delays or added travel charges.
- The one negative review describes repeated appointment no-shows and an undisclosed subcontractor. The owner responded that they could not find the customer in their records and do not use subcontractors. The factual dispute is unresolved. Ask upfront whether your job will be handled entirely by their in-house crew.
- Multiple phone numbers appear across different pages of their website (720-722-4777, 720-776-2462, 720-637-3413, and the listed number 720-792-5591). Confirm which number reaches their dispatch directly.