Provider profile
United Water Restoration Group of Colorado Springs
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that has led to mold, who want a single veteran-owned team to handle extraction, drying, and remediation under one roof.
Best for
- Colorado Springs homeowners who need mold remediation tied to a water damage event and want one company to handle both.
- Property owners near Fountain or Divide who need a restoration company willing to travel outside city limits.
- Landlords or HOA residents dealing with pipe failures or basement flooding who need same-day emergency response.
- Insurance claimants who want a company that handles the claims navigation process alongside the physical work.
- Homeowners who want duct or dryer vent cleaning from a company that can also assess for hidden mold.
About this company
United Water Restoration Group of Colorado Springs is a franchise location of the national UWRG brand, but it operates as a veteran-owned, locally run shop out of 2852 Janitell Road. Owner Jonathan Mooney runs the day-to-day work alongside a small crew that includes Jordan, Michelle, Christopher, and Josh. Their primary identity is water damage restoration, but mold remediation is a core service they handle in-house.
On the mold side, the website describes a process that starts with a property assessment, moves to containment and moisture removal using industrial fans and dehumidifiers, then proceeds to colony removal, cleaning, and antimicrobial treatment. They list mold inspection and testing as a service, which means they both diagnose and treat mold problems. They also offer duct cleaning, dryer vent cleaning, fire damage restoration, and commercial sanitization.
Mooney is a military veteran, and the company leans into that identity. The About page names Colorado Springs, Fountain, Divide, Pueblo, and the Tri-Lakes area as their service territory. They claim under-an-hour emergency response times and 24/7 availability.
59 Google reviews at a perfect 5.0 is unusual. No reviewer in the last 18 months has left anything below 4 stars. The single 4-star review mentioned communication gaps, not quality issues. That kind of consistency across five-plus years of reviews is rare for a restoration company.
Services
Service area
Headquartered at 2852 Janitell Road in Colorado Springs, Colorado. The website names Fountain and Divide as specific service areas, and the About page adds Pueblo and the Tri-Lakes area. Pueblo is roughly 45 miles south, so confirm response times for that distance.
Review consensus
Jon Mooney is the name that comes up most. Reviewers describe him as responsive, hands-on, and personally involved in jobs. Multiple reviewers mention him arriving the same day they called, including weekends and early mornings. Jordan draws praise for emergency water extraction work and friendly demeanor. Michelle is highlighted for project management, scheduling, and communication with insurance companies. Josh handled a kitchen and basement water damage project and stayed reachable throughout. Christopher and Tradel are named alongside Jordan for field work. Kayla Green appears in older reviews for taking time to explain mold risks and guiding customers through their first interaction. Reviewers consistently mention fast response times, clean work sites, and jobs finishing ahead of schedule.
0 found across 59 total reviews at 5.0★. No 1-star reviews exist. The only sub-5-star review in the last 18 months is a 4-star from Jack Clancy (March 2025), who said the work quality was good but communication was lacking. He was never sure when things were going to happen. This is a single data point across 59 reviews.
The review history reveals a transition in the team. Earlier reviews (2020-2021) mention Kayla Green handling intake and customer education. More recent reviews (2024-2026) feature Jordan, Michelle, and Josh in those roles, suggesting the crew has evolved while maintaining the same owner-operator model. The perfect 5.0 rating across 59 reviews is statistically uncommon and worth noting, though the reviews come from a mix of Local Guides and multi-review accounts, which reduces the likelihood of manufactured reviews.
Jon/Jonathan Mooney (owner, field lead -- consistently positive). Jordan (field technician, emergency response -- positive). Michelle (project management, scheduling, insurance coordination -- positive). Josh (project manager -- positive). Christopher (field technician -- positive). Tradel (field technician -- positive). Kayla Green (intake, customer education -- positive, older reviews).
Ask for Jon or Jordan if your situation is urgent. Michelle handles the scheduling and insurance side, so make sure she is your point of contact if you are filing a claim. The only complaint in recent memory was about unclear timelines, so get a written schedule before work starts and confirm who your day-to-day contact will be.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to remediation.
- This is a franchise location of a national brand. The local team is small and owner-operated, but corporate branding and processes may differ from what a fully independent company offers.
- One reviewer noted that communication about scheduling and timelines was lacking. If your project has hard deadlines, pin down a written schedule before work begins.
- The website references Reisterstown, Maryland in one section of the homepage, suggesting some content is templated from the franchise system rather than written locally.
- Their service area claims include Pueblo, which is roughly 45 miles south. Confirm availability and response times for locations outside Colorado Springs proper.