Provider profile
United Water Restoration Group of Colorado Springs - North
Provider snapshot
What this listing says
Northern Colorado Springs homeowners and HOA property managers dealing with water damage or mold after pipe bursts, sewage backups, or flooding who want a 24/7 franchise operation with strong insurance coordination.
Best for
- Homeowners in northern Colorado Springs dealing with water damage from pipe bursts, sewage backups, or flooding who need same-day emergency response.
- HOA and property managers overseeing multi-unit buildings where water events affect multiple units and require coordinated insurance claims.
- Homeowners who want their restoration company to handle insurance documentation and communication directly with their adjuster.
- Property owners who discover mold growth after a water event and need remediation as part of a broader water damage restoration project.
About this company
United Water Restoration Group of Colorado Springs - North is a franchise location on Garden of the Gods Road serving the northern side of Colorado Springs. Their primary business is water damage restoration, though they also handle mold remediation, fire damage, and cleaning services. They operate as a locally owned franchise of a national brand that has been in the restoration industry for over 15 years.
Their mold remediation process follows a standard sequence: containment, removal, drying, deodorizing, and applying preventive treatments. The website mentions antimicrobial treatments as part of their water damage work to prevent mold growth after drying. Nothing on their site stands out as unusual equipment or methodology. They run a 24/7 emergency line and claim to have technicians on-site within an hour. Their team claims a combined 60 years of experience across operators.
The company is a franchise of United Water Restoration Group, which has offices across the country. This location specifically serves northern Colorado Springs and identifies as locally owned and operated. They work with insurance companies directly and multiple reviews confirm they handle insurance documentation and communication on behalf of homeowners.
A perfect 5.0 rating across 66 Google reviews is unusual for any restoration company. Every single review with substantive text is positive, and the two most-named technicians, Austin and Javier, appear across reviews spanning more than two years. That kind of consistency with named staff is a strong signal, though buyers should note that several reviews in the total count appear to be spam or unrelated to restoration services.
Services
Service area
Based at 140 Garden of the Gods Road in northern Colorado Springs, Colorado. The company serves northern Colorado Springs and surrounding areas. One review references work done at a condo building in Denver, suggesting they may travel for certain projects, but their primary service area is the Colorado Springs metro.
Review consensus
Austin is the most frequently named technician, appearing in roughly 20 reviews. Reviewers consistently praise his fast response times, clear communication, and willingness to answer questions at any hour. Multiple reviewers mention him arriving at 3:00 or 5:00 AM for emergencies. Javier Castro, identified as Production Manager, draws similar praise across about 10 reviews for guiding homeowners through the process, handling insurance paperwork, and managing reconstruction projects. Several HOA and property managers specifically name Austin and Javier as their go-to contacts for multi-unit water events. Reviewers repeatedly highlight the team's responsiveness, insurance coordination, and calm demeanor during stressful situations.
0 found across 66 total reviews at 5.0★. No negative reviews found in the last 18 months. The company holds a perfect 5.0 across all 66 reviews.
The perfect 5.0 rating deserves context. Several reviews in the total count are clearly spam or unrelated to restoration work (reviews in Malay, a Korean language course review, a safari review). These inflate the count without adding signal. Among the genuine reviews, though, the praise is remarkably consistent: fast response, good communication, insurance help. The reliance on two key staff members, Austin and Javier, means the experience likely depends heavily on whether one of them handles your job.
Austin (technician/project manager — consistently positive across ~20 reviews for emergency response, communication, and insurance coordination). Javier Castro (Production Manager — positive across ~10 reviews for guiding homeowners through restoration and reconstruction, insurance documentation). Zach (technician — positive in 2-3 reviews for water damage drying work and mold remediation). JD (technician — positive in 2 reviews for customer service and attentiveness). Michelle (office/referral contact — positive in 1 review for responsiveness). Armand (technician — positive in 1 review for service and attitude).
This is a two-person operation in practice. Austin and Javier are the names that keep coming up, and the reviews suggest your experience will be shaped by which of them handles your project. Ask for one of them by name when you call. The lack of any negative reviews is unusual and partly explained by spam reviews padding the count, but the genuine reviews are consistently strong on responsiveness and insurance handling.
Keep in mind
- This is a franchise operation. The national United Water Restoration Group brand sets standards, but each location operates independently. Quality depends on the local team.
- The contact page contains template text referencing cities in Collin County, Texas, suggesting some website content was copied from another franchise location without full localization.
- They do not perform mold testing or inspection. You will need a separate company for pre-remediation testing and post-remediation clearance.
- Several of the 66 Google reviews appear to be spam or completely unrelated to restoration services, which inflates the review count without reflecting actual customer experiences.
- The website is heavy on marketing language but light on specifics about equipment, certifications, or named team credentials.