Provider profile
SERVPRO of Central Colorado Springs
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that has turned into mold, where having one franchise handle water extraction, remediation, and rebuild under a single insurance claim matters.
Best for
- Colorado Springs homeowners who discover mold after a water damage event and want one company to handle extraction through rebuild
- Commercial property managers needing fast-response restoration with insurance coordination, like the apartment complex manager who described a multi-unit fire turnaround in days
- Buyers who want contents packout and secure storage during mold work, so furniture and belongings are cleaned separately
- Homeowners in Cimarron Hills, Briargate, Peyton, or Fountain who need a restoration company with local staff and 24/7 availability
About this company
SERVPRO of Central Colorado Springs is a franchise location on the northeast side of the city, operating out of 7917 Red Granite Loop. Mold remediation is one piece of a broader restoration operation that primarily handles water damage, fire damage, storm damage, and construction rebuild. They do both mold testing and mold remediation.
Their mold page describes a seven-step process: emergency contact, inspection and assessment, containment, air filtration using air scrubbers and HEPA vacuums, removal with antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration of drywall and subfloors. They also run a contents packout and storage service, moving belongings to a separate facility for cleaning during remediation. The website mentions the company handles insurance communication directly.
The franchise is part of the SERVPRO national system, which has operated since 1967. Daniel Jeffries is listed on the website. The local operation handles both residential and commercial work across Colorado Springs, Cimarron Hills, Briargate, and surrounding areas. Staff hold IICRC-industry certification through SERVPRO's corporate training program.
Google shows 4.7 stars across 98 reviews. That is a solid rating for a restoration franchise, though most reviews focus on water damage and fire work rather than mold-specific jobs.
Services
Service area
Based in Colorado Springs at 7917 Red Granite Loop. The website lists Colorado Springs, Cimarron Hills, and Briargate as primary service areas. Reviews confirm work in Peyton, Black Forest, Woodland Park, Fountain, and broader El Paso County. One reviewer mentioned work at an Iowa property, suggesting the franchise can mobilize for disaster response outside its home territory.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe crews arriving within hours of a call. Austin Green drew repeated praise from insurance agents and property managers for communication and follow-through. Jordan earned mentions for daily check-ins during multi-day projects. Jake walked one homeowner through what she expected to be a difficult process. Travis Cooper built a loyal referral base among insurance agents and property managers. Matt and Jose handled a mold job where post-remediation testing found zero mold detected. Deliliah Torres specifically praised Matt and Jose for putting her at ease during a mold job in her child's bedroom. The office staff, including Deb and Jennifer, drew praise for handling insurance coordination and calming anxious callers.
0 found across 98 total reviews at 4.7★. (0 found across 98 total reviews at 4.7★) No negative reviews from the last 18 months appear in this packet. The absence of recent complaints means there is no data to assess current weaknesses.
The review timeline shows distinct staff eras. Doug, Austin Green, and Travis Cooper dominate reviews from 2019-2022. Jordan and Jake appear from 2022-2024. Matt, Jose, and Craig appear in 2025. This turnover pattern is common in restoration franchises where project managers rotate. It means the person praised in a 2021 review may not be the person who shows up at your door. The nearly uniform 5-star rating with zero recent negatives across 98 reviews is worth noting. The business actively solicits reviews (a review link is on their website), and several clusters of reviews appear on the same dates, which suggests coordinated solicitation.
Austin Green (project manager/estimator — strongly positive, praised by insurance agents and property managers for responsiveness). Jordan (project manager — positive, praised for daily communication and problem resolution). Jake (project manager — positive, praised for walking clients through the process). Travis Cooper (project manager — strongly positive, built referral relationships with insurance agents). Matt (owner — positive, praised for after-hours customer service and mold remediation). Jose (technician — positive, praised alongside Matt for mold work). Craig (technician — positive, praised for friendliness and detail). Yohanni (technician — positive, praised alongside Craig). Doug (manager — positive, praised for responsiveness and going above and beyond). Andrew (crew lead — positive, praised for communication and restoration work). Ray (crew lead — positive, praised for explaining the process). Tim Byczek (Director of Operations — positive, praised for above-and-beyond support during flood mitigation). Tyondre (crew lead — positive, praised for punctuality and attentiveness). Dillon (technician — positive). Kenny (technician — positive). Jennifer (office — positive, praised for calming a nervous first-time claimant). Deb (office — positive, praised for handling insurance). Javier (technician — positive). Joaquin (technician — positive). Dena (office — positive, praised for friendliness). Angela (technician — positive, mentioned in basement flood restoration). Jamie (technician — positive). Deborah (technician — positive). David (technician — positive). Gary (technician — positive). Mr. Weatherman (unspecified — positive, praised for patience and expertise).
Ask specifically for the mold team and confirm who will manage your project. The Deliliah Torres review is the strongest mold-specific data point: Matt and Jose handled her child's bedroom, and independent post-remediation testing came back clean. Get your own independent clearance test after any remediation work, and request a written scope before signing.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from fixing it. Get an independent mold test before or after their work to confirm the scope and verify clearance.
- Mold is not their primary business. Water damage and fire restoration drive most of their volume. Ask how many mold-specific jobs they have completed in the last six months.
- This is a franchise. The national SERVPRO brand and the local ownership are separate. Staff turnover is visible in the reviews: Austin Green and Travis Cooper appear in older reviews, while Matt, Jose, and Craig appear in newer ones. Confirm who will run your project.
- The website claims service in Colorado Springs, Cimarron Hills, and Briargate. Reviews also mention Peyton, Black Forest, Woodland Park, and Fountain. Confirm they will service your specific location without extra charges.
- Nearly all 98 Google reviews are 5-star with no recent negatives. This is unusual and may reflect active review solicitation. The lack of critical reviews means you have limited information about how they handle problems.