Provider profile
PuroClean of Central Colorado Springs
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage or mold who want a bilingual, locally owned PuroClean franchise that consistently earns praise for fast response times.
Best for
- Colorado Springs residents needing same-day water extraction after pipe bursts, floods, or sewage backups.
- Spanish-speaking homeowners who want to communicate with field techs in their language — the team operates bilingually.
- Insurance claimants whose adjusters refer restoration work — multiple reviewers arrived through insurance channels and reported smooth coordination.
- Property managers handling tenant-occupied water emergencies where someone needs to show up fast and communicate with the office remotely.
About this company
PuroClean of Central Colorado Springs is a locally owned franchise at 15 Buchanan St serving Colorado Springs, Cimarron Hills, and Pikeview. Co-owners Tomas Mejia and Sonia Gonzalez run the operation. The team provides services in both English and Spanish, confirmed by a Spanish-language Google review praising field tech Paola.
Their primary work is water damage restoration using what they call the PuroClean QuickDry System, which includes thermal imaging, moisture meters, high-velocity air blowers, and dehumidifiers. For mold, they use containment, HEPA air filtration, HEPA vacuums, and EPA-registered disinfectants. They recommend hiring a separate third-party firm for clearance testing after remediation, which means they do not test their own work. They also handle fire and smoke damage, biohazard cleanup, and reconstruction.
The earliest Google review dates to August 2016, putting them at roughly 10 years in this market. The about-us page lists nine staff members including production techs Santiago Uribe and Kevin Garcia, sales lead Chuck Cluster, and several coordinators. Multiple reviewers mention the owner's direct involvement during crises.
They hold a 4.5-star Google rating across 64 reviews. Twenty of those reviews landed in the last 18 months with zero negative ratings during that stretch. That recent trajectory suggests steady or improving service quality, though the overall volume remains moderate.
Services
Service area
Headquartered at 15 Buchanan St in Colorado Springs, CO. They list Colorado Springs, Cimarron Hills, and Pikeview as their service area. This is a focused, realistic footprint — not an inflated multi-county claim.
Review consensus
Santiago and Paola are the most-named field techs across 2025-2026 reviews, praised for efficiency, attention to detail, and clear explanations of the process. Reviewers repeatedly highlight fast arrival times — one reviewer reported a 10-minute response for basement flooding. Communication during multi-day jobs comes up often: the team keeps homeowners updated on progress and explains each step. Several reviews come from insurance referrals, and those reviewers describe smooth coordination between PuroClean and their carriers. A Spanish-language review from a Local Guide specifically praises Paola's work ethic. Earlier reviews (2019-2021) name Amanda, Matt, and Brandon in similar terms, suggesting consistent hiring standards across staff generations.
0 found across 64 total reviews at 4.5★. No 1-star or 2-star reviews appear in the last 18 months. The only complaint in the recent window comes from Heather Lytle, a Local Guide, who gave 4 stars. She praised the work quality but said the crew told her she did not need to be present, promised to text when finished, and then left without sending that text. This is a communication lapse, not a workmanship issue.
The staff names in reviews have shifted clearly over time. Matt, Brandon, and Amanda dominate 2017-2021 reviews. Santiago and Paola dominate 2025-2026 reviews. This is typical of franchise operations with field crew turnover, but the consistently positive sentiment across both eras suggests the ownership maintains service standards regardless of who is in the field. The one communication lapse (leaving without notification) may point to a gap in crew-to-customer handoff procedures rather than an attitude problem.
Santiago (field tech — praised in 6 reviews for efficiency, detail, and communication). Paola (field tech — praised in 6 reviews for professionalism and work quality, including one Spanish-language review). Evelin (field tech — praised alongside Santiago in 1 review). Matt (field tech, earlier era — praised in 3 reviews for responsiveness and odor remediation). Amanda (operations, earlier era — praised in 3 reviews for communication and responsiveness). Brandon (field tech, earlier era — praised in 2 reviews for water damage work). Mr. Scott (role unclear — praised by an insurance adjuster in 1 review for knowledge and client care). Jason (field tech, earlier era — praised in 1 review for trustworthiness). Logan (field tech, earlier era — praised alongside Matt in 1 review).
This crew has a clean recent track record with zero negative reviews in 18 months. Santiago and Paola are the current field leads — ask for them by name if your job involves water damage or mold. Confirm in writing how the team will notify you when work is done if you will not be home, since that is the one gap a recent reviewer flagged.
Keep in mind
- This is a PuroClean franchise, not an independent company. Corporate branding and procedures apply. Ask how decisions get made locally versus at the franchise level.
- Their mold work is remediation only — they do not do mold testing. You will need a separate inspector to assess and clear the job.
- The 4.5-star rating with 64 reviews is solid but not exceptional. Limited review volume means a few bad experiences could shift the number.
- The service area they claim is narrow (Colorado Springs, Cimarron Hills, Pikeview), which is realistic, but confirm they will travel to your specific neighborhood.
- One recent reviewer noted the crew left her home without sending the promised departure notification. Clarify how they handle lockup and communication if you will not be home during the work.