Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that has led to mold, who want a single company to handle mitigation, remediation, and full rebuild under one insurance claim.
Best for
- Colorado Springs homeowners whose water damage has created a mold problem and who want one company to handle the full restoration from mitigation through rebuild.
- Commercial property managers needing a restoration company with the capacity to handle large-scale losses, including multi-room or multi-floor projects.
- Insurance-claim-driven projects where the adjuster has already referred Jenkins and you want a contractor experienced in documentation and scope estimates.
- Homeowners in surrounding areas like Black Forest, Castle Rock, Pueblo, or near Fort Carson who need emergency water or mold response.
About this company
Jenkins Restorations is a national restoration company with an office in Colorado Springs at 4250 Buckingham Drive. They handle water, fire, storm, and mold damage for both residential and commercial properties. Mold work runs through their subsidiary, Jenkins Environmental Services. They've been in business since 1975, with headquarters in Chantilly, Virginia and over 20 offices nationwide.
What stands out is their scope. They can take a project from emergency water mitigation through mold remediation and into full structural rebuild, all under one contract. Their mold page describes containment with negative air pressure, HEPA air scrubbers, antimicrobial treatments, and abrasive cleaning methods like soda blasting and dry ice blasting. They also list hydroxyl generators for odor removal. They follow IICRC standards and offer 24/7 emergency dispatch.
The national footprint matters for context. This is not a local owner-operator. It is a multi-state company with a Colorado Springs branch. Reviews consistently mention insurance referrals as the entry point, and the company explicitly markets to insurance adjusters as a restoration partner. That model means your project manager is a local employee, but the company structure is corporate.
At 4.2 stars across 132 Google reviews, the rating sits below the 4.5 threshold where most buyers feel comfortable. The volume of 5-star reviews is strong and recent, but the negative reviews raise real concerns about job completion and communication breakdowns.
Services
Service area
Jenkins Restorations operates from their Colorado Springs office at 4250 Buckingham Drive. They list specific service areas including Air Force Academy, Black Forest, Canon City, Castle Rock, Cimarron Hills, Fort Carson, Fountain, Parker, and Pueblo. The range from Castle Rock to Canon City and Pueblo spans roughly 100 miles, which is broad for a single office but consistent with a national company running dispatched crews.
Review consensus
Ian is the most frequently named staff member, appearing in over a dozen positive reviews as a manager who responds quickly, communicates clearly, and stays involved through the project. Jeremy is the second most mentioned, praised as a project manager who coordinates crews and keeps long rebuilds on track. Casey Ballard gets specific praise for care and attention to detail. Trent (also called Trenton) is recognized for honest communication and willingness to work late. Jory, Nate, Caleb, Brandon, and Tanner appear across multiple reviews as reliable field crew members. Reviewers consistently highlight same-day or next-day emergency response, often within hours of an insurance claim being filed. Several note the company arrived before they expected and handled insurance documentation smoothly.
3 found across 132 total reviews at 4.2★. Three complaints stand out. Laura Davis (August 2025) said she was told Jenkins would handle her belongings with a POD, asked if she needed boxes, and was told no. She later learned the company was throwing everything away. Brianna Burgess (March 2025), a Local Guide with 72 reviews, said Jenkins came fast and took payment but never finished work on a burst pipe from January, and also cut her electricity while opening a wall. OblivionStoned (December 2024), a Local Guide with 36 reviews, reported a Jenkins employee parking a company vehicle in a fire lane for nearly a week, calling it a sign of carelessness. None of these reviews received an owner response.
The zero percent owner response rate on recent negative reviews is notable for a company this size. National restoration companies typically have reputation management processes in place. The absence of any response to three separate complaints, including one about belongings being discarded, suggests either a gap in the Colorado Springs office's review monitoring or a deliberate choice not to engage publicly. This contrasts sharply with the strong positive review volume, where the company clearly benefits from insurance referral pipelines that generate consistent 5-star feedback.
Ian (manager/contractor -- strongly positive across many reviews). Jeremy (project manager -- strongly positive, praised for coordination and communication). Casey Ballard (project manager -- positive, noted for care and attention to detail). Trent/Trenton (field lead -- positive, praised for honesty and late hours). Jory (crew/finisher -- positive, praised for detail work and trim). Nate (crew -- positive, reliable). Caleb (crew -- positive, paired with Brandon frequently). Brandon/Branden (crew -- positive). Tanner (crew -- positive). Elijah (mitigation -- positive, praised for communication). Phillip/Philip (mitigation -- positive, praised for thoroughness). Jake (demolition/mitigation -- positive). Hector (drywall/paint -- positive). Miguel/Miquel (coordination -- positive). Lance Hallum (project manager -- positive, handled a 2.5-year total-loss rebuild). Manny (crew -- positive). Joey (crew -- positive). Dave (pack-out -- positive). Justin (crew -- positive). Mark (crew -- positive). Jim Green (crew -- positive). Eriq (office -- positive). Jay (crew -- positive). Ben (crew -- positive). Landon (crew -- positive). Nicholas (mitigation -- positive). Paul (crew -- positive). Alex (crew -- positive). Trae (restoration team lead -- positive).
If your insurance company sends you to Jenkins in Colorado Springs, ask for Ian or Jeremy by name. The positive reviews are overwhelmingly tied to those two managers. Watch the contents handling closely if your project involves a pack-out, and get written confirmation of what will be stored versus discarded. The lack of owner responses to complaints is a yellow flag worth weighing against the strong volume of positive experiences.
Keep in mind
- Jenkins does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- Three 1-star reviews in the last 18 months and zero owner responses to any of them. One reviewer said belongings were thrown away during a contents pack-out after being told the company would handle everything. Another said the company took payment but never finished the job months later.
- This is a national franchise-style operation with 24+ offices. Your experience depends heavily on which project manager and crew are assigned to the Colorado Springs office. Reviews name specific people repeatedly, suggesting staffing consistency, but corporate structure means less owner-level accountability than a local shop.
- Most positive reviewers mention their insurance company referred them to Jenkins. If you are paying out of pocket or have a non-standard claim, confirm pricing and scope expectations upfront.