Provider profile
Deep Water Emergency Services
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that led to mold, who want one company to handle mitigation through reconstruction under a single insurance claim.
Best for
- Colorado Springs homeowners with water damage that has led to mold growth, who want a single company from mitigation through reconstruction.
- Homeowners filing insurance claims who want a company experienced at coordinating with carriers and home warranty providers.
- Situations where speed matters: reviewers consistently report same-day or next-day emergency response from field crews.
- Homeowners in the Denver metro or Omaha area dealing with water, mold, or sewage emergencies who need 24/7 availability.
About this company
Deep Water Emergency Services is a restoration company headquartered in Colorado Springs with additional offices in the Denver metro (Northglenn) and Omaha, Nebraska. Mold remediation is one piece of a broader operation that covers water damage, fire damage, sewage cleanup, contents handling, and full reconstruction. They handle the entire arc from emergency response through rebuild, which means you can run one insurance claim through one company instead of coordinating multiple contractors.
Their mold process follows a standard sequence: inspection, containment, air filtration, removal of affected materials, cleaning, and repair. The website mentions IICRC-certified technicians and describes using air filtration equipment during mold work, but does not name specific equipment brands or proprietary methods. Nothing on the mold side stands out as unusual for a restoration company of this size. What does stand out is the end-to-end service model. They handle drywall, flooring, cabinetry, and paint in-house rather than subbing out the rebuild.
The company claims more than 20 years of experience and 40,000 customers served. The owner, Yanni, is named in reviews and has been directly involved with customers. They offer a one-year workmanship warranty on rebuild work and provide 24/7 emergency response across their three-state service area.
Their Google rating sits at 4.2 stars across 103 reviews. That is below average for the restoration category, where most competitors land between 4.5 and 4.9. The positive reviews are genuine and specific, but the negative reviews describe serious problems with follow-through and communication that pull the score down.
Services
Service area
Headquartered in Colorado Springs at 4173 Sinton Rd. Second office in Northglenn (Denver metro) at 11450 Cherokee St. Third location in Omaha, Nebraska. Their mold page lists service cities spanning Northern Colorado (Fort Collins, Loveland, Greeley), Boulder area, Denver metro, Colorado Springs, Pueblo, southern Wyoming (Cheyenne, Laramie), Omaha metro, and Lincoln area. That covers a very wide geographic footprint across three states.
Review consensus
Ruben and Isaiah are the most frequently praised team, appearing together in at least 12 reviews. Customers describe them as fast, thorough, and patient with explanations. Phil (also called Phillip) gets similar praise, often paired with Cameron or Tim. Rommin, Anthony, Christian, Vlad, and Corbin also earn individual mentions for respectful work and clear communication. Reviewers consistently highlight same-day response times, with several noting technicians arrived within an hour. Multiple reviewers credit the team with helping navigate insurance claims and home warranty processes. Gene Steinfeld, a repeat customer for three years, specifically requested Phil and Ruben each time.
9 found across 103 total reviews at 4.2★. The most detailed complaint comes from Kelsey Whited, who describes a six-month ordeal after water damage. Her family of five, including a four-month-old, lived in a hotel for 10 weeks while waiting for bathroom repairs. She says the crew caused the same leak that started the project, left crooked tiles, unfinished baseboards, and mortar on walls, and eventually stopped returning calls. The owner visited her home and acknowledged the poor work but no fixes followed. The owner's response asks her to call, but Kelsey's update says she tried for months. Kostas Stamatiou was charged $3,900 for crawlspace work he says took two hours. Deep Water's owner responded with a detailed timeline claiming 6.5 hours of work over two days plus equipment left on-site, and noted they already reduced the bill by $800. Justen Susuras says crews ripped out door frames and flooring that did not need removal, and the tape used to protect wood floors ruined the finish. The owner's response says all removed flooring was contaminated (Category 3 loss) and that they offered to repair the tape damage but the customer did not return calls. Samantha Hutchinson reports 20 bags of personal items ruined because the crew mixed dry belongings with contaminated wet items. She names Michael as rude and Abby as the only helpful person. D Bates describes a chaotic experience with fans left running while no one answered calls for days, and says Chris pushed for floor replacement. Rosemarie Borrego waited four months for a kitchen rebuild with no countertop. Kelly Rzonca, a 2-star reviewer, says communication between office and techs was poor, and the company told her they don't do mold testing.
The negative reviews split cleanly between the emergency mitigation side and the rebuild side. The mitigation crews (Ruben, Isaiah, Phil) consistently earn praise. The complaints cluster around what happens after the emergency: reconstruction delays, poor workmanship, and a communication breakdown between the office and field crews. This suggests the company's front-line responders are strong, but the project management and rebuild operation has gaps. Owner responses vary in quality. Some are detailed and address specifics (Kostas, Justen), while others are generic templates asking the customer to call. The company responds to about 64% of negative reviews.
Ruben (field technician — strongly positive, named in 12+ reviews). Isaiah/Isiah (field technician — strongly positive, frequently paired with Ruben). Phil/Phillip (field technician — strongly positive, praised for explaining processes). Kam/Cameron (field technician — positive). Rommin (field technician — positive). Anthony (field technician — positive). Christian (field technician — positive, praised for sewage and water work). Vlad/Vladimir (mitigation technician — positive, praised for mold remediation). Alan/Allen (field technician — positive). Tim (field technician — positive). Corbin (field technician — positive). Marvin (field technician — positive). Tony (dispatcher/field — positive). Jesse (field technician — positive). Jason (field technician — positive). Jermaine (field technician — positive). David (field technician — positive). KJ (field technician — positive). Ivan (field technician — positive). Semmy (field technician — positive). Derek (field technician — positive). Matthew (field technician — positive). Alex (field technician — positive). Nick (manager — positive, reached out to dissatisfied customer). Rich (crew — positive). Jorge (crew — positive). Tessa (crew — positive). Abby (office/field — positive mention in negative review for being helpful). Angie (dispatch — positive, mentioned for quick overnight response). Yanni (owner — positive, described as responsive). Michael (manager — mixed, praised in one review for clarity, called rude in another). Chris (sales/field — negative, described as pushing for floor replacement).
Ask for Ruben and Isaiah or Phil for the mitigation work. They are the reason this company has loyal repeat customers. Before signing anything that includes reconstruction, get a written timeline with milestones and hold payments to completion checkpoints. The pattern of abandoned or delayed rebuilds is the biggest risk here. If mold testing is part of your project, confirm in writing whether Deep Water or a third party will handle it.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. One reviewer specifically noted the company told her they don't do mold testing, which contradicts their listing classification. Ask whether they use a third-party testing lab.
- Multiple reviewers describe the company starting a job, then disappearing for weeks or months before finishing. Kelsey Whited waited 10 weeks without functioning bathrooms. Rosemarie Borrego waited four months for a kitchen rebuild. Samantha Hutchinson says they vanished after creating additional damage.
- Communication drops after the initial emergency response. Reviewers report full voicemail boxes, unanswered calls, and a disconnect between the office staff and the field technicians.
- The rebuild side of the business has drawn the most complaints. Crooked tile, missing baseboards, unfinished plumbing, and items billed but never delivered appear in detailed negative reviews.
- Their service area spans three states and dozens of cities from Fort Collins to Omaha. That is a wide footprint for a company with a 4.2-star rating and recurring complaints about no-shows.