Provider profile
Colorado Water & Mold Restoration
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage that led to mold, who want one company to handle demo, remediation, and full rebuild with in-house trades.
Best for
- Colorado Springs homeowners who need water damage and mold handled by the same company, from extraction through rebuild.
- Basement flooding situations where mold has started growing behind walls or under baseboards — multiple reviewers describe exactly this scenario.
- Homeowners who want in-house HVAC, plumbing, and electrical work bundled with restoration rather than coordinating separate contractors.
- Military families on Fort Carson — several reviewers mention base housing repairs, and the company appears to have a working relationship with on-post housing management.
- Situations where insurance claim support matters — the company documents damage and works directly with insurers.
About this company
Colorado Water & Mold Restoration operates out of Colorado Springs and handles water damage, mold remediation, fire damage, and full reconstruction. The standout claim: they keep electrical, HVAC, plumbing, and excavation trades in-house, so one company takes a project from emergency water extraction through drywall, flooring, and cabinet replacement. They call this "turn-key" restoration, and reviews confirm it — multiple customers describe the same crew handling demo, mold treatment, and rebuild.
The website lists IICRC certification and EPA Lead-Safe Firm status (NAT-F248446-1). They describe using HEPA air filtration, negative air pressure containment, dehumidification, and antimicrobial treatments during mold work. They also do post-remediation air testing in-house. For HVAC, several reviews mention furnace replacements — this company does more than mold.
The site claims 30+ years of experience, though at least one reviewer questioned whether that reflects continuous ownership. The company holds Colorado contractor license #PC.0001483. They serve both residential and commercial properties and work directly with insurance companies on claims.
4.9 stars across 101 Google reviews is unusually high for a restoration company. The volume of named-staff praise — especially for Jay, who appears in over a dozen reviews — suggests a small crew where the same people show up consistently. That said, two detailed negative reviews from February 2026 describe a different experience entirely, suggesting some inconsistency between the field crew and the office or management side.
Services
Service area
Headquartered at 5745 Industrial Place in Colorado Springs, Colorado. The website describes their coverage as the Colorado Springs metro area. Reviews come from Colorado Springs residents and Fort Carson military families. No specific outlying cities are named on the site, so coverage beyond Colorado Springs proper is unclear.
Review consensus
Jay is the most-mentioned name across all reviews, praised repeatedly for drywall repair, mold remediation, painting, and general rebuild work. Customers describe him as fast, respectful, and willing to go beyond the scope of the original job. Scotty and Manny appear frequently together on HVAC and furnace replacement jobs, drawing praise for speed and courtesy. Trish stands out specifically for mold inspections — one reviewer noted she was the first person to take their mold concern seriously after months of trying. Shane receives praise for water damage response and mold mitigation, with one reviewer citing his knowledge of building codes. Anthony pairs with Jay on drywall jobs. Matt and Michael handle estimates and initial response. Multiple reviewers mention same-day or next-day scheduling and crews that cleaned up after themselves.
3 found across 101 total reviews at 4.9★. The 1-star review describes a service visit where the crew failed to show at the scheduled time and did not take moisture readings. GM Jim promised a $575 credit that was never delivered. The reviewer describes calling multiple people who each claimed to be a 'regional manager,' raising questions about the company's actual ownership structure. The reviewer filed a Visa dispute and a BBB complaint. The 2-star review describes a water heater flood response where the crew arrived an hour late despite promising 20 minutes. The invoice came in $350 higher than the agreed price, requiring the reviewer to call both GM and Matt to get it corrected. A follow-up appointment for moisture readings was missed entirely — the workers who eventually showed up were not trained to do readings and banged equipment into door trim, denting it. One worker responded disrespectfully when asked to be careful. The 3-star review from a Local Guide with 52 reviews had no text, and the owner responded with a generic template asking the reviewer to reach out.
The two detailed negatives share a common thread: strong field crews undercut by management and scheduling failures. Both reviewers describe agreeing on pricing or appointments that the office side failed to honor. The GM (Jim) appears in both complaints. Meanwhile, 50+ positive reviews consistently name the same small group of field workers — Jay, Scotty, Manny, Anthony — who deliver on promises. This looks like a company where the hands-on work is strong but the business operations layer has gaps. The owner response rate on negatives is low (33%), and the one response provided was a generic template that did not address the specific complaint.
Jay (field technician/supervisor — overwhelmingly positive, most-mentioned employee across all reviews). Scotty/Scottie (HVAC and repairs — positive). Manny/Manuel (furnace and HVAC installs — positive). Anthony (drywall and repairs — positive). Mike/Michael (furnace installs, initial response — positive). Shane (water damage and mold mitigation — positive). Trish/Tricia (mold inspection and estimates — positive). Ernest (furnace installs — positive). Christo/Cristo (furnace and repairs — positive). Matt/Matthew (estimates and crew — positive in some reviews, named in a billing dispute in the 2-star negative). Cher (scheduling — positive). Jim (GM — negative, failed to deliver promised credit). Otis (field work — positive). Carter, Joe, Jordan, Tyler, Jason, Jose, Kevin, Rey (various field roles — positive).
Ask for Jay or Trish by name if your job involves mold remediation or rebuild work — they have the strongest track records in the reviews. Get every price quote in writing before work starts, and confirm the exact scope and total on the invoice before paying. The field crews here earn the 4.9-star rating, but the two recent negatives suggest the office and management side can stumble on scheduling, billing accuracy, and refund follow-through.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then charges to remove it has a financial incentive to find more. Consider getting an independent test before or after their work.
- Two detailed negative reviews from February 2026 describe missed appointments, an invoice marked up $350 above the agreed price, and a promised $575 credit that was never delivered. One reviewer had to file a credit card dispute and a BBB complaint.
- The website claims 30+ years in business, but a reviewer noted the GM was 'brand new and brought in to clean things up.' The ownership history and continuity behind that 30-year claim is unclear.
- Reviews praise the field crews consistently, but the negatives center on scheduling, billing, and management follow-through. The disconnect between field work quality and office operations is worth watching.
- They offer HVAC, plumbing, and other services beyond mold — make sure any quote is scoped specifically to the mold work you need rather than bundled with upsells.