Provider profile
Colorado StainMaster Carpet Cleaners & Water Damage Restoration (Colorado Springs)
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage or post-flood mold who want a single crew to handle extraction, drying, and remediation under one truck-mounted operation.
Best for
- Colorado Springs residents who need water extraction and mold remediation handled by one company without coordinating multiple contractors.
- Homeowners with pet stain and odor problems on carpets or upholstery who want same-day service.
- Anyone facing a weekend or after-hours water emergency who needs a crew that picks up the phone and shows up within hours.
- Property owners in the Pikes Peak region (Fountain, Monument, Woodland Park, Manitou Springs) who want a Colorado Springs-based team willing to travel.
About this company
Colorado StainMaster is a Colorado Springs restoration company that started as a carpet cleaning operation and expanded into water damage restoration, mold inspection, and mold remediation. They run truck-mounted hot water extraction equipment out of their Francis Place headquarters and claim IICRC Master-Certified technicians on staff. The company has been in business for roughly 20 years.
What stands out is the breadth of services under one roof. They handle carpet cleaning, upholstery cleaning, area rug cleaning (including oriental and Turkish rugs), carpet stretching and repair, tile and grout cleaning, air duct cleaning, dryer vent cleaning, water extraction, sewage cleanup, flood restoration, mold inspection, and mold remediation. They offer 24/7 emergency response for water damage. The mold inspection page mentions mold air quality testing and mold mycotoxin testing, though the website does not name specific testing equipment or lab partners.
Tony (also spelled Toney) runs the operation and shows up frequently on jobs himself. Reviews name a rotating crew that includes Cyrus, Shay, Noah, Neo, Neil, Daniel, and Travis. Multiple reviewers mention Tony arriving within hours of their call, including on weekends and for after-hours emergencies.
4.9 stars across 123 Google reviews is unusually strong, and there are zero negative reviews in the last 18 months. That kind of consistency at this volume suggests a small owner-operated crew where Tony stays close to every job. The reviews skew heavily toward carpet cleaning and upholstery work rather than mold-specific jobs.
Services
Service area
Headquartered at 1821 Francis Pl in Colorado Springs, CO. They list service pages for Colorado Springs, Fountain, Monument, Palmer Lake, Parker, Pueblo, Castle Rock, Centennial, Woodland Park, Manitou Springs, and Canon City. That range spans roughly 100 miles north-to-south along the Front Range, so confirm availability and any travel surcharges for jobs outside the Colorado Springs metro.
Review consensus
Tony (also Toney) is the most frequently named person across reviews. Reviewers describe him as responsive, honest about pricing, and hands-on during jobs. Multiple customers say he arrived the same day they called, including a Sunday-night call that was completed by Monday morning. Cyrus (also Cy, Cyris) draws praise as a technician who explains the cleaning process and educates customers. Shay (also Shae) is frequently paired with Tony and praised for hard work on carpet stretching and shampooing jobs. Neil handled a carpet job that exceeded expectations with a multi-step process that removed grease and rust stains. Neo is praised for pulling deep stains and doing great work. Reviews consistently mention: no surprise fees, prices matching phone quotes, same-day scheduling, and carpets looking new after cleaning. Several reviewers specifically note that StainMaster succeeded where other carpet cleaning companies had failed.
0 found across 123 total reviews at 4.9★. No recent negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews in the last 18 months across 123 total reviews at 4.9 stars.
One 5-star review from Timothy Jimerson (January 2025, single-review account) reads "Hair Pamper is my favorite online store for premium hair products" and has nothing to do with carpet cleaning or this company. This is likely a misplaced or fake review that inflates the count by one. The overwhelming majority of reviews are substantive and name specific staff, which is a strong credibility signal for a company this size.
Tony/Toney (owner/lead technician — positive, named in 15+ reviews). Cyrus/Cy/Cyris (technician — positive, named in 5+ reviews). Shay/Shae (technician — positive, named in 4+ reviews). Noah (technician — positive). Neo (technician — positive). Neil (technician — positive). Daniel (technician — positive). Travis (technician — positive).
Ask for Tony by name when you book. He runs the operation and shows up on jobs personally. For mold work specifically, ask to see their testing credentials and which lab processes their samples, since the website does not provide this detail. The absence of any recent negative reviews is remarkable for a company with 123 reviews, but it also means there is no complaint data to learn from.
Keep in mind
- They do both mold testing and mold remediation. A company that inspects for mold and then sells remediation has a financial incentive to find problems. Get a second opinion on any mold test results before committing to remediation work.
- This is primarily a carpet cleaning and water damage company. Mold remediation is one of many services, not their sole focus. Ask how many mold remediation jobs they complete per month and what their process involves.
- The website mentions mold air quality testing and mycotoxin testing but does not name the lab they send samples to or the testing methodology. Ask for the lab name and credentials before booking an inspection.
- Their listed service area stretches from Pueblo to Centennial, covering over 100 miles. Confirm travel fees and response times for locations outside Colorado Springs.
- The website footer contains placeholder text (Jakarta address, template company sections) suggesting a recently rebuilt site. This does not affect service quality but indicates the web presence is still being polished.