Provider profile
CMS Restoration
Provider snapshot
What this listing says
Colorado Springs homeowners dealing with water damage who want one company to handle extraction, drying, mold removal, and the full interior rebuild under a single IICRC contractor.
Best for
- Colorado Springs homeowners who need water extraction and structural drying handled as a 24/7 emergency.
- Anyone who wants mold removal and the full rebuild managed by the same contractor, avoiding the hassle of coordinating separate companies.
- Insurance claimants who need a company experienced at working directly with carriers like USAA to manage the estimate and claims process.
- Commercial property owners in the Colorado Springs metro area needing multi-trade restoration under one general contractor.
About this company
CMS Restoration is a Colorado Springs restoration company that handles the entire damage lifecycle: emergency water extraction, structural drying, mold removal, and then the rebuild itself. That last part is what sets them apart from most mitigation-only companies. They hold a PPRBD general contractor license, so they can pull permits and manage subcontractors for drywall, flooring, electrical, plumbing, and painting without handing you off to a separate firm.
Their website claims drying times of 30 hours or less compared to the industry-standard 3-5 days, using industrial vacuums, submersible pumps, infrared cameras, and moisture detectors. They also do fire damage, sewage cleanup, and exterior storm restoration including roofing, siding, and windows. They work directly with insurance companies and multiple reviewers confirm this is a genuine strength, not just a marketing claim.
Formerly known as 1-800-Flooded, the company rebranded to CMS Restoration (Cheyenne Mountain Shadows Restoration). They have been operating in Colorado Springs since 1999 and are family-owned. They hold IICRC firm-level credentials, and their technicians carry individual IICRC credentials as well. Their website notes they were named a "Top 200" national contractor and voted Best of Colorado Springs.
4.8 stars across 89 Google reviews is strong. The volume is modest but the consistency is notable: nearly every review is 5 stars, with only one recent negative in the last 18 months. For a restoration company that handles high-stress emergency situations, that ratio is unusual.
Services
Service area
CMS Restoration is headquartered at 2676 Durango Drive in Colorado Springs, CO. They state a 25-mile service radius and list coverage in Colorado Springs, Widefield, Security, Fountain, Manitou Springs, Woodland Park, Monument, Palmer Park, Black Forest, Peyton, and Falcon. They serve both residential and commercial properties.
Review consensus
Steve Guthrie is mentioned by name in more reviews than anyone else, consistently praised for clear communication, fast response, and hands-on management of insurance claims. James draws praise for detailed damage assessments and follow-through on commitments. Courtney (who appears in older reviews under the 1-800-Flooded name) is praised for responsiveness, air quality testing, and connecting customers with additional contractors. Multiple reviewers single out the company's ability to coordinate subcontractors and keep them on schedule. Several note that all workers and subcontractors arrived on time to appointments. Insurance coordination comes up repeatedly as a genuine strength, with reviewers from USAA and other carriers confirming CMS handled the claims process smoothly.
1 found across 89 total reviews at 4.8★. The single recent negative review comes from a Local Guide with 73 reviews who wrote "Subpar work and even worse communication" with no additional detail. The owner responded asking the reviewer to call and identify themselves, stating they could not find the person in their records. Without more specifics, this complaint is difficult to evaluate. It received zero likes from other Google users.
CMS operates as a general contractor that coordinates specialized subcontractors rather than performing all trades in-house. This model shows up clearly in the reviews: praise focuses on coordination, scheduling, and project management rather than hands-on craftsmanship. The risk with this model is that the customer experience depends heavily on which subcontractors get assigned. The single negative review about subpar work could reflect a subcontractor issue rather than a CMS core team problem, though there is no way to confirm that. The owner's response to the one negative review asks the reviewer to self-identify, which is either a genuine inability to find the customer or a subtle way to cast doubt on the review's legitimacy.
Steve Guthrie (owner/project manager - consistently positive across 12+ reviews). James (project manager/estimator - positive across 4+ reviews). Courtney (project coordinator - positive across 6+ older reviews under the 1-800-Flooded name). Mr. Castro, J. (role unclear - positive, praised for personal initiative). Sara (office/coordination - positive, mentioned alongside Steve). Mathias (field team - positive, mentioned alongside James).
CMS Restoration has one of the more consistent review records in Colorado Springs restoration. Ask for Steve or James as your point of contact and get the project scope, timeline, and cost in writing before work begins. If you need mold work, get an independent test first so you are not relying on the same company for both the diagnosis and the fix.
Keep in mind
- CMS does both mold testing and mold remediation. That means the same company telling you there is a problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation work.
- Their stated service radius is 25 miles from Colorado Springs, but their website lists communities as far as Woodland Park and Peyton. Confirm travel fees and response times if you are on the outer edge of their coverage area.
- They are primarily a water damage and general restoration company, not a mold-only specialist. If your mold issue is not connected to water damage, ask specifically about their standalone mold assessment process.
- One recent reviewer reported subpar work and poor communication, and the owner could not identify the reviewer in their system. If you hire them, establish a single point of contact upfront and get timelines in writing.