Provider profile
PuroClean Certified Restoration Specialists
Provider snapshot
What this listing says
Centennial and south Denver metro homeowners dealing with water damage or mold after basement flooding, backed by an owner who personally checks drying progress daily.
Best for
- Homeowners in Centennial, Parker, Castle Rock, or Highlands Ranch who need mold testing or water damage cleanup from a locally owned franchise.
- Basement flooding situations where you want the owner on-site checking progress, not just a dispatched crew.
- Real estate agents needing fast mold testing and remediation turnaround to keep a transaction on schedule.
- Commercial property managers or HOAs needing a restoration company that handles water, fire, mold, and biohazard under one roof.
- Homeowners with hardwood floors affected by water who need specialty drying to avoid replacement.
About this company
PuroClean Certified Restoration Specialists is a franchise location in Centennial, Colorado, owned by Scott Nuttall. Mold is one of several services — they handle water damage, fire and smoke restoration, biohazard cleanup, and reconstruction. They do both mold testing and mold remediation, which means the same company diagnosing the problem also profits from fixing it.
The operation stands out for hands-on owner involvement. Scott personally shows up to check drying progress and has led cleanup jobs himself, according to multiple reviews. The team runs with four water-focused project managers, two covering mold and fire, and one for biohazard. For water jobs, they use thermal imaging and moisture meters to find hidden moisture, and they run a specialty drying system for hardwood floors that combines heat and desiccant dehumidification.
Scott describes this as a family-run small business with over 12 years of mitigation experience. They hold IICRC firm status and an A+ rating with the BBB. The franchise works with insurance companies on claims and offers 24/7 emergency service.
68 Google reviews at 4.8 stars is a strong showing, especially for a smaller franchise operation. The volume of repeat customers — some reviewers have called them back for multiple flooding events — suggests the work holds up.
Services
Service area
Headquartered at 7079 S Jordan Rd in Centennial, Colorado. Serves the south Denver metro including Parker, Castle Rock, Highlands Ranch, Lone Tree, Castle Pines, Franktown, Acres Green, Dove Valley, Stonegate, and The Pinery. Also claims Denver, Aurora, Lakewood, Littleton, Englewood, and Commerce City — a broad area that extends well north and west of their Centennial base.
Review consensus
Jake is the most-mentioned team member across the full review history, praised for fast arrival (often within 30-45 minutes), clear damage assessments, and straightforward advice that avoids unnecessary upselling. Jason draws similar praise for responsiveness, daily communication, and willingness to answer questions at length. Quentin earns specific mentions for mold inspections — one reviewer noted he explained everything and directed them to the right resources. Scott Nuttall, the owner, shows up personally on jobs, checks progress daily, and has led cleanups himself. Multiple reviewers mention the team calling 30 minutes before arrival. Several customers have used them for repeat flooding events, which speaks to satisfaction with prior work.
1 found across 68 total reviews at 4.8★. The single recent complaint alleges unprofessional fire cleanup: cheap labor that argued on-site, a damaged refrigerator and hope chest, missed rooms, soot left in floor crevices, and a privacy violation when workers went through a nightstand the customer asked them to leave alone. However, the owner responded that this person does not appear in their customer records and asked the reviewer to verify they posted to the correct PuroClean franchise. The reviewer is a Local Guide with 66 reviews, which adds credibility, but the owner's claim of wrong-location posting is plausible given the franchise model.
The franchise model creates a review attribution problem. Each PuroClean location is independently owned and operated, but Google reviewers can easily post to the wrong franchise listing. The owner's response to the only negative review flags exactly this issue. This makes the complaint hard to weight — it may genuinely belong to a different location. The owner response was personalized and specific (not a template deflection), which suggests active reputation management rather than rubber-stamp replies.
Jake (project manager/technician — strongly positive across 8+ reviews for responsiveness, knowledge, and no-upsell approach). Jason (project manager — positive across 6+ reviews for communication, daily check-ins, and going above and beyond). Quentin/Quinten (technician/mold inspector — positive across 3 reviews for mold inspection thoroughness and clear explanations). Scott Nuttall (owner — positive across 3+ reviews for personal involvement, on-site presence, and leading cleanups). David (technician — positive for professionalism and sewer cleanup). Destiny (technician — positive for professionalism). Alex (technician — positive for water damage mitigation). Juan (technician — positive for efficient, no-nonsense work). Jerry Jackson (positive for mold-related knowledge). Mike Poputa (positive for water mitigation and reconstruction).
Ask for Jake or Jason if your job involves water damage — they have the longest track record in reviews. For mold inspections, Quentin is the name that comes up. Get an independent mold test before committing to their remediation work, since they do both. The franchise mix-up on the negative review makes it hard to draw conclusions from complaints, but the overall pattern across 68 reviews at 4.8 stars is consistently positive.
Keep in mind
- They do both mold testing and mold remediation. That means the company telling you whether you have a mold problem is the same one billing you to fix it. Consider getting an independent test first.
- This is a PuroClean franchise, not a standalone local company. Online reviews for other PuroClean locations can end up on the wrong listing — the one recent 1-star complaint was attributed to a different franchise by the owner's response.
- Their website lists a wide service area spanning Denver, Aurora, Lakewood, Englewood, and Commerce City in addition to the south metro. Confirm actual response time for locations far from their Centennial office.
- Mold is not their primary focus. They are a general restoration company where water damage drives most of the business. If you need mold-only work, ask how many mold-specific jobs they handle per month.