Provider profile
FIX Flood & Water Damage Pros
Provider snapshot
What this listing says
Centennial and south Denver metro homeowners dealing with water damage who want a restoration crew that also handles mold removal and applies antimicrobial treatments during mitigation.
Best for
- Denver south metro homeowners (Centennial, Englewood, Aurora, Castle Rock) who need water damage cleaned up and mold treated in the same project.
- Homeowners whose plumber just found a leak and told them to call a restoration company — FIX consistently shows up within an hour of the first call.
- Commercial property managers who need repeat-use restoration on a short timeline — reviewers confirm rapid response across multiple jobs.
- Buyers in a real estate transaction who need fast mold or water damage assessment to keep the deal on schedule.
- Homeowners who want one company to handle mitigation through rebuild rather than coordinating multiple contractors.
About this company
FIX Flood & Water Damage Pros is a locally owned restoration company based in Centennial, Colorado, that treats mold removal as one piece of a broader water damage and disaster restoration operation. They handle the full arc: water extraction, structural drying, mold removal, and rebuild — plus fire damage, sewage cleanup, and roofing.
On the mold side, they use thermal imaging to find hidden moisture, set up containment barriers with HEPA air filtration, apply antimicrobial treatments, and offer dehumidification and post-remediation testing. Their website describes a process that goes from inspection and testing through removal and restoration. They run crews of named technicians — Isaiah, Lance, Luke, Thor, Nate, Koby, and Austin all show up in recent reviews — rather than rotating anonymous subcontractors.
The team page lists seven technicians by first name, and Daylan handles dispatching and initial contact. Multiple reviewers mention plumbers referring them to FIX, and at least one commercial client (Matt Urioste) has used them repeatedly across retail locations. They offer 24/7 emergency response and financing options for water damage and roofing work.
A perfect 5.0 stars across 261 Google reviews is statistically unusual for any restoration company. The volume is real — reviews span years, come from Local Guides and multi-review accounts, and name specific technicians doing specific work. Only one review in the last 18 months dropped below 4 stars.
Services
Service area
Headquartered in Centennial, Colorado (7338 S Alton Way). They serve the Denver metro including Aurora, Englewood, Arvada, Thornton, and Centennial, plus Castle Rock and Colorado Springs to the south. That is a large footprint — Colorado Springs is about 70 miles from Centennial, so response times on the southern edge may be slower than the under-one-hour times reviewers report closer to home.
Review consensus
Isaiah is the most frequently named technician — reviewers describe him arriving the same day, walking them through every step, and staying late (one reviewer had him show up at 9 PM). Lance pairs with Isaiah on many jobs and gets praised for thoroughness and antimicrobial treatments. Luke appears in several recent reviews for mitigation and demo work. Thor draws praise for handling unusual situations and clear communication. Daylan manages scheduling and dispatch, with multiple reviewers noting he had a technician on site within an hour or two. Repeat clients and commercial users (Matt Urioste across retail stores, David Jacinto working with Nate on multiple occasions) confirm consistency. Plumber referrals come up in several reviews, suggesting the company has a reputation among tradespeople in the area.
1 found across 261 total reviews at 5.0★. One reviewer (Mark Timmons, May 2025) said FIX came to his house and purposefully misdiagnosed the source of flooding to overcharge him and his insurance company. The owner responded that the visit was a free inspection, body camera footage confirmed the technician provided an out-of-pocket estimate for mitigation, and they offered referrals to specialists to identify the source since they could not determine it during the visit. The reviewer has 13 Google reviews and received zero likes on this one. As a single complaint across 261 reviews, this reads as a one-off dispute rather than a pattern.
The company uses body cameras on technician visits — the owner referenced footage in responding to the one negative review. That is unusual for a restoration company and suggests they anticipate disputes about scope or diagnosis. The owner's response was detailed and specific rather than a template deflection, which is a positive signal for a single negative.
Isaiah (technician — praised in 15+ reviews for same-day response, clear explanations, and late-hour availability). Lance (technician — praised in 10+ reviews for thoroughness, antimicrobial treatments, and demo work). Luke (technician — praised in recent 2026 reviews for mitigation and demo quality). Thor (technician — praised for handling unique situations and communication). Daylan (dispatch/management — praised for rapid scheduling and responsiveness). Nate (technician — praised for ethics and reliability across multiple jobs). Austin (office/dispatch — praised for quick scheduling and same-day coordination). Koby (technician — named in one multi-crew review as part of a strong team).
With 261 reviews and a single complaint, FIX has an exceptionally clean track record. Ask for Isaiah or Lance if your job involves water damage with mold risk — they show up together in the most detailed positive reviews. Confirm the scope of work in writing before signing, and if the job is mold-only, get an independent test first since FIX does both testing and remediation.
Keep in mind
- FIX does both mold testing and mold removal. That means the same company telling you mold exists is the one you'd pay to remove it. Consider getting an independent mold test before committing to their remediation scope.
- Their primary business is water damage restoration, not mold. Mold removal is a secondary service they offer alongside water mitigation. If your situation is mold-only with no water event, you may want a company that focuses exclusively on mold.
- They claim service areas from Denver to Colorado Springs — roughly 70 miles apart. Response times likely vary depending on how far you are from their Centennial headquarters.
- One reviewer alleged FIX misdiagnosed a flooding source to inflate the job scope. The owner responded that the visit was a free inspection and the technician couldn't determine the source, offering referrals instead. The facts are disputed, but it is worth asking upfront exactly how they determine the scope of work.
- Multiple reviewers mention insurance coordination, but the website does not detail which carriers they work with or whether they bill insurance directly.