Provider profile
SERVPRO of Greater Boulder
Provider snapshot
What this listing says
Boulder homeowners and property managers dealing with water-related mold problems who want a national franchise with local crews operating in the Denver/Boulder metro since 1980.
Best for
- Boulder-area homeowners with water damage that has led to mold growth and who want one company to handle both the drying and the mold work.
- Property managers running multi-family or commercial buildings who need a restoration partner with 24/7 dispatch and multiple crews available.
- Homeowners whose insurance company referred them to SERVPRO and who want a franchise familiar with the claims coordination process.
- Buyers dealing with combined fire, smoke, and mold damage who want a single contractor rather than multiple vendors.
About this company
SERVPRO of Greater Boulder runs out of 831 Pearl Street in Boulder and operates as part of a four-franchise cluster across the Denver/Boulder metro. Erik and Kristine Olson and Scott Beck own this franchise. They handle mold remediation alongside water damage, fire damage, storm damage, sewage cleanup, and reconstruction — mold work here typically follows a water event rather than standing alone.
The franchise leans heavily on its multi-crew structure. Reviewers name dozens of different field leads — Adrian G, Fernando Ramirez, Martin, Jose, Enrique Rojas, Aurora Maciel — suggesting the operation rotates teams across jobs rather than relying on a single crew. The website mentions IICRC credentials for staff. Nothing on the website points to mold-specific equipment or methods beyond what the national SERVPRO brand provides.
The franchise has operated in Boulder since 1980. They won SERVPRO's national "Franchise of the Year" award in 2014 and placed in the network's top 10 for multiple consecutive years. Several reviewers identify themselves as property managers overseeing hundreds of units, indicating a strong commercial and multi-family client base.
At 4.5 stars across 113 Google reviews, the rating sits at the lower edge of what Boulder buyers typically see for restoration companies. The volume is solid, but the recent negatives cluster around communication breakdowns rather than work quality.
Services
Service area
Headquartered at 831 Pearl Street in Boulder, Colorado. Serves Boulder, North Boulder, and South Boulder. Part of a four-franchise network covering the Denver/Boulder metro area with two local office locations. The broader metro reach means crews could come from any of the four franchise territories.
Review consensus
Fast emergency response stands out most — multiple reviewers describe crews arriving within an hour or the same day. Fernando Ramirez drew a 10-out-of-5-stars endorsement from one homeowner. Adrian G appears in at least four positive reviews across demolition, water mitigation, and mold work. Malissa took a Saturday 9pm call and dispatched Jose's crew for a flooded basement. Martin's crew gets praised for careful floor protection and dehumidifier setup. Property managers with large portfolios (one citing 1,400 units) describe SERVPRO as their go-to vendor, highlighting field supervisor access and consistent availability. Aurora Maciel and her team received multiple 5-star reviews for Marshall Fire smoke cleanup work.
5 found across 113 total reviews at 4.5★. Ian Dewey posted twice (September 23 and September 30, 2025) about the same job: he hired SERVPRO in June for remediation and the work was not finished until late September. He named Ivan as the initial project lead who stopped responding. When Ian refused to pay until work was done, a branch manager finally reached out. The owner responded to both reviews — offering to discuss and providing an email contact — but Ian characterized the outreach as too late. Separately, three 1-star reviews appeared on November 1, 2025: Quise (9 reviews, 3 likes) said the company stored belongings and let them get auctioned off; Steph Curry (4 reviews) made a similar claim; Marquise Smith (0 reviews) left a rating with no text. The owner replied to Quise's review saying the person was not a customer. The same-day timing and related themes suggest these three may be connected to a single incident or coordinated, but the 3 likes on Quise's review indicate some community validation.
The gap between field crew praise and office/project management complaints is a recurring theme. Positive reviewers consistently name specific crew members and describe hands-on, responsive field work. The negative reviews target communication failures and project coordination — the office side rather than the workers on site. This split is common in franchise restoration companies where field teams operate semi-independently from account management. The owner response pattern reinforces this: 60% response rate on negatives, with responses that acknowledge concerns and offer contact information but do not engage deeply with specifics.
Fernando Ramirez (field lead — praised for exceptional work). Adrian G (field lead — praised across multiple jobs including demolition, mitigation, mold). Martin (crew lead — praised for dehumidifier setup, floor protection). Malissa (coordinator/account manager — praised for after-hours responsiveness). Jose (crew lead — praised for emergency basement work). Aneliza (field — praised for mold remediation). Randy (field — praised across multiple jobs). Deiber (field — praised across multiple jobs). Armando (field — praised for demolition work). Garrett (field — praised). Nelson (field — praised for emergency response). Enrique Rojas (crew lead — praised for prompt service). Alex L (field — praised for water damage work). Aurora Maciel (crew lead — praised for Marshall Fire cleanup and carpet cleaning). Jaime (account manager — praised for responsiveness). Nick Whidden (crew lead — praised for facility cleaning). Chris (field — praised for mold education and efficiency). Tanner (field — praised for water loss explanation). Juan (field — praised for carpet cleaning and contents moving). Shilo (coordinator — praised for responsiveness). Aaron (coordinator — praised for early morning emergency response). Kris (field — praised for emergency pipe burst response). Ginny Campbell (account manager — praised for fire damage guidance). Ivan (project lead — criticized for going unresponsive mid-project). Jessica (field — praised). Cisco (field — praised, mentioned in truncated review).
Ask for a specific project manager by name and get their direct contact information before signing. The field crews consistently deliver — Fernando, Adrian G, and Martin are the most frequently praised. The risk is communication dropping off mid-project, especially on longer remediation jobs. Pin down your timeline, payment milestones, and who to escalate to if your assigned contact stops responding.
Keep in mind
- One recent reviewer reported a job that started in June and dragged into late September, with a project lead named Ivan who stopped responding to messages. The owner acknowledged the issue but the customer was not satisfied with the resolution.
- Three 1-star reviews posted on the same date (November 1, 2025) reference belongings being lost or stored improperly. The owner responded to one, stating the reviewer was not a customer. The cluster is unusual and the truth is unclear — ask the company directly about their contents storage process.
- This is a national franchise, not a locally owned independent. Your crew, project manager, and point of contact will depend on scheduling and availability across their four Denver/Boulder-area locations.
- Multiple positive reviewers mention the work was good but communication broke down mid-project. Even a 5-star reviewer noted steps were unclear along the way.
- Several reviewers note pricing runs high. One 5-star reviewer called it "a little expensive" and a property management reviewer acknowledged the "extra dollars."