Provider profile
PuroClean of Aurora
Provider snapshot
What this listing says
Aurora and east Denver homeowners dealing with water or mold damage who want a franchise-backed team with a standout field technician in Oscar and 24/7 emergency response.
Best for
- Homeowners in Aurora, Bennett, Commerce City, or east Denver dealing with water damage or flooding who need same-day emergency response.
- Property owners with mold growth following water damage who want a single company to handle both drying and remediation.
- Homeowners who need help navigating insurance claims — multiple reviewers specifically credit the team with coordinating directly with insurance providers.
- Spanish-speaking homeowners in the Aurora area — recent reviews confirm Spanish-speaking field staff.
About this company
PuroClean of Aurora is a PuroClean franchise based in Bennett, Colorado, covering Aurora, east Denver, and surrounding communities. Owner Austin Eldon is an Aurora native with a background in the abatement industry, including running an asbestos abatement company. General manager Matthew Zimmerman brings twenty years of restoration and remediation experience.
The company handles water damage, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction under one roof. Their website references a proprietary QuickDry System for structural drying, infrared cameras and moisture meters for assessment, and HEPA air filtration devices with containment and negative air pressure for mold work. They mention recommending third-party clearance testing after mold remediation, which is a good sign for a company that does both testing and remediation.
The franchise opened in 2019, when previous owner Chris Lechman launched it. Austin Eldon now runs the operation with a team that includes project managers Chris Zacher and Riley Degenhart, plus a field crew led by Oscar, who appears in the majority of recent reviews.
A 5.0-star rating across 88 Google reviews is unusual for a restoration company. No reviewer in the last 18 months left fewer than 4 stars. That track record, sustained across multiple years and dozens of different customers, is worth noting even though perfect scores always warrant some skepticism.
Services
Service area
Based in Bennett, Colorado. Serves Aurora, Bennett, Commerce City, Denver, Adams City, Derby, Dupont, Henderson, Irondale, and Watkins. The company's website also lists Highlands Ranch, Brighton, East Denver, North Centennial, Strasburg, and Byers, which is a broad footprint from a single Bennett office.
Review consensus
Oscar is the most frequently named staff member, appearing in the majority of 2025-2026 reviews. Customers credit him with fast response, clear explanations of the work, and hands-on demolition and drying work on water damage and mold jobs. Greg draws praise for initial coordination and customer guidance. Matthew is recognized for thoroughness on multi-room jobs. Chris Zacher and Riley Degenhart are praised in 2023-2024 reviews for quick emergency response and communication. Rocky appears frequently in 2022-2023 reviews for the same qualities. Multiple reviewers specifically mention the team working directly with their insurance companies.
0 found across 88 total reviews at 5.0★. No negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews exist across all 88 reviews.
The review history shows a clear staffing evolution. Rocky and Chris dominated the 2022-2023 reviews. Riley and Josh appear in late 2024. Oscar and Matthew take over as the most-mentioned names in 2025-2026, with Greg coordinating. This pattern is consistent with a franchise that retains its operational model while cycling field staff — the customer experience stays consistent even as individuals change.
Oscar (field technician — praised in 15+ reviews for hands-on work, communication, and responsiveness). Greg (coordinator/estimator — praised for guidance, kindness, and initial setup). Matthew (field technician — praised for thoroughness and professionalism). Chris Zacher (project manager — praised for fast response and communication in 2022-2024 reviews). Riley Degenhart (project manager — praised for going above and beyond in 2024 reviews). Rocky (field technician — praised heavily in 2022-2023 reviews for responsiveness and follow-through). Josh (field technician — praised alongside Riley in 2024). Zeke (field technician — praised in 2022-2023 reviews). Levi (field technician — mentioned in 2023 reviews). Isaac (field technician — mentioned in 2023). Josef (field technician — mentioned in Spanish-language review for fire cleanup).
Ask for Oscar if he is available — he is the most consistently praised technician in recent reviews. Confirm whether your initial mold assessment will be done by an independent party or by PuroClean's own team. For emergencies, their response time record is strong, with multiple reviewers reporting same-day or within-the-hour arrivals.
Keep in mind
- PuroClean of Aurora does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Their website mentions recommending third-party clearance testing after remediation, but ask whether they use an independent inspector for the initial assessment too.
- This is a franchise operation, not an independent local company. Franchise systems provide training and brand standards, but staffing and management decisions are local. The team you get matters more than the brand name.
- The company lists service areas including Denver, Highlands Ranch, and Brighton — a wide footprint from a Bennett address. Confirm response time to your specific location before booking.
- Every single one of their 88 Google reviews is 5 stars. While the reviews come from a mix of established and new reviewers, a perfect score means you have no negative data points to evaluate.