Provider profile
ServiceMaster DSI - Denver
Provider snapshot
What this listing says
Denver-area homeowners and commercial property managers dealing with water damage who want a national franchise with 24/7 response and insurance claims coordination handled in-house.
Best for
- Denver metro homeowners who need fast water damage mitigation with same-day or next-day response.
- Commercial property managers who want a restoration company that handles insurance paperwork and adjuster coordination.
- Homeowners whose insurance company recommended a ServiceMaster franchise and want to confirm the local team is responsive.
- Property owners dealing with water-related mold growth who want extraction, drying, and mold remediation handled by one company.
About this company
ServiceMaster DSI - Denver is a franchise location of the national ServiceMaster Restore brand, based in Aurora, Colorado. They handle water damage, fire and smoke damage, mold, storm damage, and reconstruction for both homes and businesses across the Denver metro area. Mold is one of several service lines, not their sole focus — this is a full-service restoration company that also does mold inspection and remediation.
Their website describes a standard restoration toolkit: water extraction, structural drying with dehumidification, mold remediation with containment, and reconstruction. They mention industrial-grade equipment for water removal and deodorization. Nothing on the site points to unusual or specialized mold-specific capabilities beyond what you'd expect from a large restoration franchise. What does stand out is their insurance coordination — multiple reviewers and the website emphasize that they work directly with insurance adjusters and help navigate the claims process.
ServiceMaster Restore as a brand has operated for over 65 years, with more than 800 locations nationwide. This Denver-area franchise is independently owned and operated. Rhonda Fisher handles business development and client relationships, Jason Catlett serves as branch manager, and Tye Gillen leads field crews. The company runs continuing education courses for insurance agents, which explains why a significant portion of their Google reviews come from insurance industry partners rather than direct customers.
At 4.4 stars across 105 Google reviews, the rating is solid but not exceptional. The recent positive reviews are strong, particularly around water damage response speed and communication. The two recent one-star reviews, however, describe serious workmanship issues that are worth weighing.
Services
Service area
Based in Aurora, Colorado, serving the Denver metropolitan area. Their website lists Aurora, Lakewood, Thornton, Westminster, Centennial, and Arvada. A reviewer confirmed work in Parker, CO. The national brand has over 800 locations, but this franchise covers the Denver metro region specifically.
Review consensus
Tye Gillen is the most frequently mentioned field team member — reviewers describe him as communicative, responsive, and hands-on during water mitigation projects. Rhonda Fisher draws praise from both customers and insurance partners for her knowledge and responsiveness, particularly around insurance navigation. Jason Catlett is praised as branch manager for follow-through and coordination. Reviewers consistently highlight same-day response, daily check-ins during drying, and clear communication about the restoration process. Multiple reviews mention the crew's willingness to explain each step and coordinate directly with insurance adjusters.
2 found across 105 total reviews at 4.4★. Two complaints describe serious workmanship failures. A H (46 reviews, Local Guide) said the company botched work to the point they were no longer allowed back on the job site, and named Josh, a superintendent, as unhelpful. The owner responded asking for contact details to follow up, noting they could not confirm the reviewer's identity. Stefan Beck (3 reviews) said the company caused more damage than they were there to fix, calling out problems across office staff, the reconstruction team, and subcontractors. The owner acknowledged the issue, took responsibility, and said they resolved it at no additional cost to the customer.
Many of the five-star reviews come from insurance agents, realtors, and business partners who met Rhonda Fisher at networking events or CE classes — not from customers who hired ServiceMaster DSI for actual restoration work. Reviews from Devin Bewley (340 reviews, Local Guide), Mike J Hetherington (self-identified Farmers agent), and several others explicitly describe a business relationship rather than a customer experience. This inflates the review count and may skew the rating. The owner responds to negative reviews with personalized replies that engage with the specifics, which is a positive sign compared to template responses.
Tye Gillen (project manager/crew lead — praised repeatedly for communication, responsiveness, and mitigation quality). Rhonda Fisher (business development — praised by customers and insurance partners for knowledge and responsiveness). Jason Catlett (branch manager — praised for coordination and follow-through). Breck (dispatch/coordination — praised for getting crews out promptly). Jared (crew member — praised for being pleasant and helpful). William (crew member — praised for mitigation work). Jeriah (crew member — praised for competence). Micah (crew member — praised for water damage response). Justin (crew member — praised for responsiveness). Juan (crew member — praised). Derek (crew member — praised). Marc (crew member — praised for fast initial response). Will (crew member — praised). Bill (crew member — praised). Raquel (crew member — praised). Austin (crew lead — praised). Jarrod (crew member — praised for mitigation). Seth (mentioned positively). Josh (superintendent — criticized for being unhelpful in one-star review).
If you're hiring for water damage, ask for Tye Gillen's crew — he has the strongest track record in the reviews. Get an independent mold assessment before letting them scope remediation work, since they do both testing and remediation. The two one-star reviews describe real workmanship problems, but the owner's willingness to acknowledge and fix issues at no cost suggests these were exceptions rather than policy.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Two recent one-star reviews describe work that caused additional property damage. One reviewer said the company was no longer permitted back on the job site. The owner responded to both, acknowledging the problem in one case and offering to resolve it at no cost.
- A notable share of their five-star Google reviews come from insurance agents and business partners who know Rhonda Fisher through networking events, not from customers who hired them for restoration work. The actual customer reviews are positive but the overall volume looks higher than direct-customer experience alone would generate.
- This is a franchise operation. Your experience depends on the local crew and management, not the national brand's reputation. Staff turnover at franchise locations can change service quality between jobs.
- Their listed service area covers Aurora, Lakewood, Thornton, Westminster, Centennial, and Arvada, with one reviewer noting work in Parker. Confirm they serve your specific location before booking.