Provider profile
SERVPRO of South Redlands / Yucaipa
Provider snapshot
What this listing says
Yucaipa and Redlands homeowners dealing with water damage that has led to mold, who want one franchise handling mitigation through reconstruction under a single insurance claim.
Best for
- Yucaipa, Redlands, or Mentone homeowners who need mold remediation tied to an existing water damage claim and want one company to handle both.
- Insurance-claim-driven projects where you want a contractor that works directly with State Farm, AAA, and other major carriers.
- Situations where mold has damaged contents like furniture, clothing, or documents and you need packout, cleaning, and storage handled alongside the remediation.
- Commercial property managers in the Inland Empire who need fast initial response and a single point of contact for water-to-mold-to-rebuild workflows.
About this company
SERVPRO of South Redlands / Yucaipa is a locally owned franchise based in Yucaipa, California, run by Jeffrey Padgett for over 20 years. Mold is one piece of a broader restoration operation that also handles water damage, fire damage, storm cleanup, sewage, and full reconstruction. Most of their mold work comes downstream from water damage jobs they are already running.
Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer mold inspections and sampling, contents packout to a climate-controlled storage facility, and post-remediation reconstruction including drywall, painting, and flooring. The website mentions IICRC training for all technicians. They hold California CSLB license 1009675.
Padgett's franchise covers Redlands, Yucaipa, and Mentone as primary service areas, with reviews also mentioning work in San Bernardino, Highland, and mountain communities like Big Bear and Lake Arrowhead. They serve both residential and commercial properties and work directly with insurance carriers including State Farm and AAA.
4.8 stars across 244 Google reviews is a strong number for a restoration company. Most of the praise centers on fast initial response and clear communication from individual project managers. The negative reviews, when they appear, cluster around reconstruction timelines running well past estimates and office-level communication dropping off mid-project.
Services
Service area
Based in Yucaipa, California with a primary service area covering Redlands, Yucaipa, and Mentone. Reviews confirm work in San Bernardino, Highland, Calimesa, and mountain communities including Fawnskin, Big Bear, and Lake Arrowhead. The extended reach into mountain areas may affect response times.
Review consensus
Fast initial response is the most consistent theme. Multiple reviewers describe crews arriving within 30 minutes to an hour of calling. Josiah Yanez appears most frequently as a project manager praised for responsiveness, same-day callbacks, and keeping customers informed. Juan draws similar praise for clear communication and patience, with one reviewer crediting him as the only reason a troubled project succeeded. Alejandro Martinez is named for quality painting and drywall work and for running a four-day project to completion. Brad is praised for bringing his actual work crew to pre-inspect before starting. Jeff Padgett is mentioned by name in several reviews as an involved owner who shows up on jobs. Insurance coordination comes up often, with multiple reviewers noting the team contacted their insurance carrier before even leaving the initial visit.
2 found across 244 total reviews at 4.8★. One reviewer documented a detailed list of unfinished work on a reconstruction project: protruding nails, uneven trim, a shower installed incorrectly, original materials reinstalled despite the quote specifying new ones, and no final walkthrough before the homeowner moved back in. The project ran 5 weeks instead of the quoted 3. The reviewer alleges the company bypassed him to get sign-off from his elderly mother after he raised quality concerns. The owner did not respond to this review. A second 1-star reviewer says the company never returned their initial call about a water leak, calling them flakes. The owner responded with a generic template inviting them to reach out.
The gap between mitigation and reconstruction quality is the structural story here. The water-damage-response side of the business gets near-universal praise for speed, communication, and competence. The reconstruction side, which involves subcontractors, longer timelines, and more complex project management, is where every negative review concentrates. This is common in restoration franchises where the core team handles mitigation but farms out rebuild work. One 3-star reviewer explicitly named this split: Juan on the reconstruction crew was excellent, but the office lost track of the project for months. A 2-star reviewer praised the mitigation team but called out Josiah specifically as an unfavorable project manager. The owner response rate of 40% on negatives, with only template replies when present, suggests the office may not be monitoring feedback closely.
Josiah Yanez (project manager — praised repeatedly for responsiveness and reliability; one 2-star review called him unfavorable as PM). Juan (reconstruction lead — praised for communication and quality; credited by a 3-star reviewer as the saving grace of an otherwise frustrating project). Alejandro Martinez (project manager/tradesman — praised for painting, drywall, and completing a project in four days; named in a 1-star review regarding unmet promises about new vanity materials). Brad (project manager — praised for pre-inspecting with his crew). Jeff/Jeffrey Padgett (owner — praised for involvement and showing up on jobs). Josh/Joshua Gonzalez (estimator — named in a 1-star review for the initial walkthrough of a problem project; praised in a 5-star for coordinating mold mitigation and lead/asbestos testing). Favian (territory manager — praised for coordination). Payton/Peyton (technician — praised for promptness). Daniel (technician — praised for work quality). Brett (project manager — praised for completing a job in one week). David (crew — praised for finish work). Marissa (technician — praised for mold remediation on a refrigerator). Robert (roofing). Jerry (restoration). Adolfo, Marcus (crew — praised for patio rebuild). Armando (painting/drywall). Ruben (cabinet work). Claudia (office). Cloe (front desk). Adriana (finance). Albert, Priscilla (team members).
Ask for Josiah or Juan as your project manager if your job includes reconstruction, and get a written timeline with penalty clauses. The mitigation side of this company is consistently strong. The reconstruction side has produced some genuinely unhappy customers when timelines slipped and communication dropped. If your project is mold-only without major rebuild, you are likely in good hands. If it involves weeks of construction, stay in close contact with your assigned PM and do not wait for them to call you.
Keep in mind
- They do both mold testing and mold remediation. In California, the same company testing and remediating creates a conflict of interest. Ask whether they will accept a third-party test, or get your own independent assessment before they scope the remediation work.
- Reconstruction timelines have overrun significantly on multiple reviewed projects. One reviewer reported an 18-week job originally quoted at 6-8 weeks. Another reported 5 weeks instead of 3. Get a written timeline with milestone dates and ask what happens if they miss them.
- Several negative reviews mention difficulty reaching the office mid-project and unreturned calls. The initial response is fast, but follow-through during the reconstruction phase is where communication has broken down for some customers.
- Owner responses to negative reviews are infrequent (40% of recent complaints) and template-style, offering a phone number rather than engaging with the specific issues raised. This suggests reputation management is not their strongest suit.
- As a franchise, the SERVPRO brand name does not guarantee consistent quality across locations. This is one independently owned franchise. Your experience depends on the local team.