Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Westminster and northwest Orange County homeowners dealing with water damage who want the plumbing leak fixed and the cleanup handled by the same crew in one call.
Best for
- Westminster, Garden Grove, and Fountain Valley homeowners who need water damage cleanup and the plumbing repair that caused it handled in a single call.
- Buyers dealing with a pipe burst or sewer backup who need someone on-site quickly — Roto-Rooter runs 24/7 with stocked trucks and reviewers consistently mention same-day or within-hours arrival.
- Commercial properties like retail spaces or restaurants that need drain clearing and water damage work from a company experienced with commercial accounts — reviewer Jamaal Wilson described Mark K servicing a Round 1 location.
- Homeowners who want their restoration company to coordinate directly with their insurance provider for documentation and claims support.
- Properties where mold appeared after a water event and the source leak still needs repair — Roto-Rooter can fix the plumbing and do the mold work without subcontracting.
About this company
Roto-Rooter's Westminster location operates out of 13087 Springdale Ave, managed by Bruce Marcotte. It sits within the national Roto-Rooter franchise system — the company has been around since 1935 — and holds CA Contractor License #806952. The Westminster office covers plumbing, drain cleaning, water damage restoration, and mold remediation for residential and commercial properties across northwest Orange County.
What makes this location relevant for mold work: Roto-Rooter handles both the plumbing repair that caused the water intrusion and the restoration cleanup afterward with in-house crews. Their water damage technicians carry IICRC certification, and the mold remediation page references AMRT-trained crews using HEPA vacuums, air scrubbers, and dehumidifiers. They also do their own mold testing through indoor environmental assessments, which means the same company that finds mold is the one that gets paid to remove it.
The Westminster office claims a broad service area spanning Orange, Los Angeles, San Bernardino, and Riverside counties — essentially the entire Anaheim metro. The local page names Cypress, Midway City, Seal Beach, Garden Grove, Huntington Beach, Fountain Valley, and Stanton as nearby communities they serve. Their service area page lists over 90 cities.
4.9 stars across 405 Google reviews is exceptionally strong for a franchise location handling both plumbing and restoration. Only 2 reviews at 3 stars or below appeared in the last 18 months, and the company responded to both.
Services
Service area
Headquartered in Westminster, California (13087 Springdale Ave). The local page names Cypress, Midway City, Seal Beach, Garden Grove, Huntington Beach, Fountain Valley, and Stanton as nearby communities served. The broader Anaheim metro service area page lists over 90 cities across Orange, Los Angeles, San Bernardino, and Riverside counties — a territory that stretches from Claremont to San Clemente and east to Big Bear, which is an unusually wide claim for a single office.
Review consensus
Mark K (technician #7265) appears in more reviews than any other staff member — at least 15 positive mentions across the sample. Reviewers describe him as knowledgeable, efficient, and good at explaining what he finds. Christine Pappas credited Mark K with clearing severely blocked patio drains on Christmas Eve in the rain. Jesse is the second most-mentioned technician, praised by Christine Carr as someone who has returned to her home multiple times over the years and by bob white for clearing both a shower drain and sewer main. Gary Steven drew praise from Virginia Chow for calling back the same evening to check on the job. Elias was noted by Don Webster for arriving on time and diagnosing the issue quickly. Fast response time is the most common theme — multiple reviewers report technicians arriving within one to two hours of calling.
1 found across 405 total reviews at 4.9★. Isobelle Burke (1-star, September 2025) described a water damage restoration job where a dehumidifier was placed without a drip tray, leaving standing water in her kitchen for a full day. She was billed over $11,000 for what she characterized as minimal work — protective paper, antimicrobial spraying, plastic zip doors, and drying equipment. The owner responded the same day directing her to Pat Swanson, the Customer Satisfaction Manager, but did not dispute the specific claims about the missing tray or the billing amount. Lewis Moss left a 2-star review with no text in February 2026; the owner gave a similar template response directing him to Pat Swanson.
Both owner responses follow the same template: an apology, a request to email Pat Swanson with the service address and ZIP code, and a signature block. The responses are courteous but do not engage with the specifics of either complaint. This is typical of franchise-level reputation management where a regional customer satisfaction manager handles escalations rather than the local office responding directly. The extremely low complaint volume — 2 negative reviews in 18 months across 405 total — suggests the Westminster location runs a tight operation for its plumbing and drain work. The one detailed complaint involves restoration pricing, not plumbing service quality.
Mark K (technician #7265 — consistently praised, 15+ positive mentions), Jesse (technician — praised for drain work and repeat visits), Gary Steven (technician — praised for follow-up calls and thoroughness), Elias (technician — praised for punctuality and diagnostics), Jesus (technician — praised for drain snaking and clear explanations), Marvin Delgado (technician — mentioned for water heater follow-up), Pat Swanson (Customer Satisfaction Manager — named in owner responses to complaints)
For plumbing and drain work in Westminster, this Roto-Rooter location has an unusually strong track record — 4.9 stars with 405 reviews and only 2 negatives in 18 months. Ask for Mark K or Jesse by name if you can. For mold remediation specifically, treat this as a restoration company that also does mold, not a mold-first company — get an independent mold assessment before committing to their remediation scope, and request a detailed written estimate before authorizing any work over a few thousand dollars.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that identifies mold and then profits from removing it has a built-in conflict of interest. Consider getting an independent mold assessment before authorizing remediation work.
- One reviewer reported being billed over $11,000 for water damage restoration that she described as fans, dehumidifiers, plastic doors, and antimicrobial spraying. Restoration pricing can vary widely by scope, but ask for an itemized estimate and compare it before authorizing large jobs.
- This is a national franchise, not an independent local company. Service quality depends on the specific technicians dispatched. The Westminster office has strong reviews, but franchise experiences can vary if crews from adjacent territories respond to your call.
- The service area claims four counties across Southern California. For mold remediation specifically, confirm that the Westminster crew — not a crew from a different Roto-Rooter territory — will handle your job.
- Mold remediation is listed as a service but the local Westminster page focuses heavily on plumbing and water damage. Mold-specific detail comes from national Roto-Rooter pages, not the Westminster location page. Ask the Westminster office directly about their local mold remediation experience and crew certifications.