Provider profile
Allied Restoration
Provider snapshot
What this listing says
West Covina and greater LA County homeowners dealing with water damage or mold after a leak, especially those who want one company to handle mitigation through reconstruction under a single insurance claim.
Best for
- Homeowners in the San Gabriel Valley, South Bay, or Orange County who need emergency water extraction and drying with same-day response.
- Families displaced by fire or wildfire damage who want one company to manage mitigation, contents packout, and full reconstruction through their insurance claim.
- Property managers overseeing multi-unit buildings where water damage requires containment, mold remediation, and coordinated repair across multiple units.
- High-net-worth homeowners or public figures who need restoration handled under a confidentiality agreement.
- Commercial property owners in LA or Orange County facing water damage that threatens business operations and needs rapid mitigation to minimize downtime.
About this company
Allied Restoration is a full-service restoration company headquartered in West Covina, covering Los Angeles, Orange, San Bernardino, and Riverside counties from two offices. They handle water damage, fire damage, mold remediation, wildfire and smoke cleanup, and reconstruction under one roof. They also hold a general contractor license (#1143476), which means they do the rebuild after the mitigation rather than handing you off to a separate contractor.
Dry ice blasting for soot and mold removal sets them apart from most restoration companies in the area. They also run a contents packout division with dedicated team leaders who inventory, clean, and store belongings during restoration. A "private client" program caters to high-net-worth individuals and celebrities under confidentiality agreements, which is unusual for a restoration company of this size.
Owner O.P. Almaraz founded the company with over 25 years of experience in insurance restoration. He also runs Allied Disaster Defense LLC, focused on wildfire prevention. The company is a preferred vendor for Farmers, Liberty Mutual, and Nationwide, and they handle insurance claims coordination directly. VP Tim Bauer is actively involved in responding to customer feedback.
4.9 stars across 144 Google reviews is exceptional volume for a restoration company in the San Gabriel Valley. The positive reviews consistently name specific crew members by name, which suggests low turnover or at least strong crew-customer relationships.
Services
Service area
Headquartered in West Covina, CA with a second office in Laguna Niguel, CA. They list specific cities across Los Angeles County (West Covina, Arcadia, Beverly Hills, Pacific Palisades, Long Beach, Malibu, Santa Monica, and about 30 others), Orange County (Anaheim, Irvine, Newport Beach, Laguna Beach, and about 20 others), San Bernardino County (Chino Hills, Ontario, Rancho Cucamonga, Upland), and Riverside County (Corona, Eastvale, Jurupa Valley). The four-county footprint is broad but the two physical offices are well-positioned to cover LA and Orange County core areas.
Review consensus
Tommy (also spelled Tomie) is the most frequently named crew member, praised across at least six reviews for thoroughness, work ethic, and communication. Luis appears in multiple reviews as a supervisor who walks customers through the process and sets up containment carefully. Edwin L. gets repeat mentions for kitchen renovations and managing insurance coordination. Jacob is praised for mold remediation knowledge and responsiveness. Ashley Escarcega and Michelle lead the contents packout teams and draw praise for meticulous inventory tracking and daily communication. Andre and Josue are noted for professionalism on mitigation work. Victoria is mentioned by property managers as a reliable point of contact. Several reviewers are repeat customers, which is a strong signal for a restoration company.
3 found across 144 total reviews at 4.9★. 3 found across 144 total reviews at 4.9 stars. Two reviews describe reconstruction projects that stretched far beyond expected timelines. Aly Quinn's 3,800 sq. ft. home project dragged on 18 months instead of six, with wrong paint type and color, ruined trim from poor masking, failing bathroom tile requiring full demolition, and incorrect electrical work. The owner responded acknowledging the team was in touch but did not dispute the claims. Drew Tsokatos Jr. had a condo bathroom that took nearly a year, with a bathtub that was not reattached properly, crooked shower glass, and door glides siliconed rather than drilled. Tim Bauer responded personally and asked to connect for feedback. The third review from Aj Aj complained about an eight-month kitchen and lack of diversity in hiring. The owner response from Tim Bauer could not locate the customer in their records and suggested it might be the wrong company, while providing detailed evidence of the company's diversity practices.
The two credible negative reviews share a structural pattern: the emergency mitigation side of the business (water extraction, drying, containment) works well, but the reconstruction side involving subcontractors introduces quality control problems and timeline slippage. This office-vs-field split is common in restoration companies that handle both mitigation and rebuild. The owner responses are personalized rather than templated. Tim Bauer responds by name, provides specific context, and in one case shared detailed company information to counter a claim. That level of engagement suggests active reputation management, not boilerplate deflection.
Tommy/Tomie (mitigation/restoration technician — consistently praised), Luis (supervisor — praised for communication and containment setup), Edwin L. (project manager/estimator — praised for renovation quality and insurance coordination), Jacob (mold remediation technician — praised), Josue (mitigation technician — praised), Andre (mitigation technician — praised), Ashley Escarcega (contents team leader — praised for meticulous inventory and communication), Michelle (contents team leader — praised), Victoria (account representative — praised by property managers), Zach/Zak (contents — praised), Stewart (smoke damage — praised), Patrick (technician — praised), Manny (technician — praised), Carlos (technician — praised), Ben (technician — praised), James (contents team — praised), Lindsey (contents team — praised), Tino (contents team — praised), Jason (project lead — praised), Noel (post-fire restoration — praised), Andy/Andy Worrel (estimator/inspector — praised for thoroughness), Marlon (project oversight — praised), David (emergency response — praised), Juan (emergency response — praised), Tim Bauer (VP — neutral, responds to complaints personally), Talia (contents manager — praised), Vincent (technician — praised), Keto (technician — praised), Jovanny (technician — praised), Jesus (technician — praised).
Allied's emergency response and mitigation crews consistently earn high marks for speed, communication, and care. If your project stays in the mitigation phase (water extraction, drying, mold removal, contents packout), you are likely in good hands. If reconstruction is involved, push for written timelines, scheduled inspections of subcontractor work before each phase closes, and ask who specifically will supervise the rebuild. Request Tim Bauer or a named project manager as your point of contact if issues arise.
Keep in mind
- Allied does both mold inspection and mold remediation. That creates a conflict of interest. Ask whether they will accept a clearance test from an independent hygienist you choose, or whether they require their own.
- All three recent one-star reviews describe reconstruction projects that dragged on for many months with subcontractor workmanship problems, including wrong paint, failed tile, and crooked installations. If your project involves significant rebuild work, establish written timelines and inspection checkpoints upfront.
- One reviewer noted Allied is pricier than franchise competitors like ServPro. They work within insurance budgets, but if you are paying out of pocket, get competing bids.
- Their service area spans four counties from Malibu to San Clemente to San Bernardino. If you are on the outer edges of that range, confirm response times and whether your location will get the same crews as their core West Covina area.
- The company was acquired recently (Tim Bauer's owner response references an acquisition). Ask about any changes to crew, management, or processes since the acquisition.