Provider profile
SERVPRO of Walnut
Provider snapshot
What this listing says
Walnut, West Covina, and Diamond Bar homeowners dealing with water damage that led to mold, who want a single SERVPRO franchise to handle mitigation through reconstruction under one contractor license.
Best for
- Walnut, West Covina, and Diamond Bar homeowners who need mold remediation with reconstruction handled by a single contractor.
- Homeowners whose mold problem started with water damage and want one company to manage both the water mitigation and mold cleanup.
- Commercial property managers who need fast response and insurance coordination for mold discovered during water damage restoration.
- Buyers who want a franchise-backed operation with IICRC-credentialed technicians and a contents packout facility for belongings affected by mold.
About this company
SERVPRO of Walnut is a restoration franchise based in Walnut, California, operating since 2009. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire and smoke damage, storm damage, and construction. They hold a California General Contractor license (#949875), which means they can take a mold job from demolition through rebuild without subcontracting the reconstruction.
Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antifungal and antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration of damaged materials. Staff hold AMRT (Applied Microbial Remediation Technician) credentials through IICRC, along with Water Restoration Technician, Applied Structural Drying, and Odor Control certifications. They also carry EPA Lead Renovation and Asbestos Awareness training.
The franchise has served more than 5,000 customers since 2009, covering Walnut, West Covina, and South San Jose Hills as their core service area. Reviews show jobs completed as far out as Diamond Bar, Rowland Heights, Covina, Brea, Ontario, and La Puente. The operation runs both residential and commercial work, with a contents packout facility for storing belongings during restoration.
94 Google reviews with a perfect 5.0-star average is rare for any restoration company. Not a single review drops below 5 stars. That either reflects genuinely strong service delivery or a very small negative-review footprint relative to their 5,000+ job count. Either way, the rating is exceptional.
Services
Service area
SERVPRO of Walnut operates from Walnut, California. Their website lists Walnut, West Covina, and South San Jose Hills as primary service areas. Reviews show completed jobs in Diamond Bar, Rowland Heights, La Puente, Covina, Brea, and Ontario. Some reviews mention locations as distant as Indio and Laguna Hills, which raises questions about whether those were handled by this franchise or a referral.
Review consensus
Cris Hernandez is the most frequently named technician, praised in at least seven reviews for explaining processes clearly and calming anxious homeowners during water and mold jobs. Marty Montoya drew detailed praise from the Tesch and Jimenez families for restoration craftsmanship, punctuality, and honest communication about work outside his expertise. Paul Gutierrez earned praise for diagnosing a leak source that two prior plumbers missed. Anderson Ixcolin was named in three reviews for being knowledgeable and detailed. Raul received praise for explaining mold remediation clearly. The office staff, including Shannon, Savannah, Jessica, and Melissa, drew consistent praise for responsiveness and insurance navigation help. Multiple reviewers highlight fast response times, with several noting same-day or next-day arrivals for water emergencies.
0 found across 94 total reviews at 5.0★. No negative reviews exist in the last 18 months across 94 total reviews at 5.0 stars. There is nothing to report.
The overwhelming majority of reviews describe water damage scenarios rather than mold-specific work. Only a handful of reviewers (Gordon Marantz, Pam, Rosie Jabbour, Tristan Vazquez, Allison) explicitly mention mold remediation. The rest involve pipe bursts, flooding, and water heater failures. This suggests the franchise's primary volume is water damage, with mold work as a secondary service that often follows water events.
Cris/Chris Hernandez (technician — praised repeatedly for clear communication and calming manner). Marty Montoya (restoration technician — praised for craftsmanship, punctuality, and honesty). Paul Gutierrez (technician — praised for diagnostic skill and friendliness). Anderson Ixcolin (technician — praised for knowledge and thoroughness). Raul (technician — praised for explaining mold remediation process). Moises (technician — praised for compassion and quick response). Askari Sheldon (packout technician — praised for efficiency and politeness). Dennis (packout/water damage — praised for careful labeling and organization). Henry (technician — praised for friendliness and skill). Jason (crew lead — praised for mold wall removal, clean job sites). Shannon (office — praised for patient customer service during emergencies). Savannah (office — praised for explaining steps and communication). Jessica (office — praised for locating historical documents). Melissa (office — praised for customer service). Sebastian, Joseph, Jacob, Jeff, James, Darlene, Pedro, Amelia, Brian, Memo (various roles — all praised).
This franchise has an unusually clean review record for a restoration company. If you hire them for mold work, ask for Cris Hernandez or Raul based on mold-specific mentions. Since they handle both testing and remediation, bring in an independent mold inspector first to confirm scope before signing off on their remediation plan.
Keep in mind
- SERVPRO of Walnut does both mold testing and mold remediation. This is a conflict of interest. The same company that tells you how bad your mold problem is also profits from fixing it. Get an independent mold assessment before agreeing to remediation work.
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one of many services they offer alongside water damage, fire damage, and general cleaning. Ask how many mold-specific jobs their assigned crew handles per month.
- Reviews mention locations as far-flung as Indio and Laguna Hills. Confirm they will send their Walnut-based crew to your specific location rather than coordinating with a different SERVPRO franchise.
- Every single review is 5 stars across 94 reviews. While this could reflect strong service, no company is perfect. Ask for references from recent mold-specific jobs in your area.