Provider profile
First Call Restoration
Provider snapshot
What this listing says
Walnut Creek and East Bay homeowners dealing with water-triggered mold who want a single company to handle mitigation, remediation, and reconstruction under one insurance claim.
Best for
- Homeowners in Walnut Creek, Concord, Pleasant Hill, or the Tri-Valley dealing with water leaks that have caused mold growth.
- Buyers who want one company to handle mold testing, remediation, and the subsequent drywall or cabinet reconstruction rather than coordinating multiple contractors.
- Insurance claimants who want the restoration company to handle documentation and work directly with their provider.
- Anyone facing a mold emergency on a weekend or holiday who needs same-day response in the East Bay.
About this company
First Call Restoration is a family-owned restoration company based in Walnut Creek, CA, serving Alameda and Contra Costa counties. Mold is one of three core services alongside water damage and fire damage, and the company handles the full sequence from inspection through remediation to reconstruction under one contract.
They run their own mold inspections using infrared cameras and moisture meters, set up containment with negative air pressure, filter with HEPA air scrubbers, treat surfaces with antimicrobial agents, and rebuild damaged areas in-house. They also offer free mold inspections and work directly with insurance companies on claims documentation. The 24/7 emergency line promises a 45-minute on-site response.
Mahan owns the company and stays involved in project oversight. Vahid manages field operations and regularly shows up for initial assessments. Eric handles remediation and reconstruction work. The team includes Jose, Amin, and Daniel on restoration crews. The company holds IICRC and IRI certifications.
49 Google reviews at a perfect 5.0 stars is unusual for any restoration company. Every review with text is positive, and multiple reviewers specifically mention weekend and holiday responsiveness. That said, 49 reviews is a modest total, and several came in clusters on the same date in January 2024.
Services
Service area
Headquartered in Walnut Creek, CA. Serves Contra Costa County (Concord, Pleasant Hill, Alamo, Danville, Pleasanton, Castro Valley) and Alameda County (Dublin, Fremont, Berkeley, Hayward, Newark, Union City). One review mentions an Oakley property, suggesting reach into eastern Contra Costa County.
Review consensus
Vahid draws the most mentions, praised for showing up the same evening for assessments (Kristl B), reacting immediately to storm damage referrals (Ronda Agpaoa), and pushing up timelines to beat rainy season (Ethan Shaw). Mahan, the owner, gets credit for insurance navigation (Sarah Ashraf, Mari Arcibal), hands-on project oversight (Andy Morris, Deborah Craig), and resolving a mold issue across two apartments within three days (hooman safarikamrani). Eric stands out for construction quality, with Sean Cashin saying Eric made his kitchen better than before, and Dan Lescure crediting Eric with building a solid wood replacement cabinet. Multiple reviewers highlight weekend and holiday responsiveness.
0 found across 49 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. Across all 49 reviews at 5.0 stars, the only hint of friction comes from Keegan McLoskey's 5-star review, which notes follow-up issues with cabinets that required the company to come back and make it right.
The review pattern skews heavily toward water damage restoration with reconstruction. Mold-specific reviews are a minority. A cluster of 12 reviews appeared on January 26, 2024, which is consistent with a young company building its review base through solicitation. The more recent 2025-2026 reviews come at a natural pace from accounts with higher review counts, suggesting organic growth.
Vahid (field operations lead — consistently praised for fast response and coordination), Mahan (owner — praised for insurance handling, project oversight, and mold remediation), Eric/Erick (remediation and construction — praised for quality craftsmanship), Jose (restoration crew — positive mention), Amin (restoration crew — positive mention), Daniel (restoration crew — positive mention)
Zero complaints across 49 reviews is a strong signal, though the modest review count and a January 2024 cluster temper that somewhat. Ask for Vahid or Mahan on initial contact. If your project involves mold, get an independent test first given the conflict of interest, then use First Call for the remediation and rebuild if the scope warrants it.
Keep in mind
- They do both mold testing and mold remediation. A company that inspects and then sells you the remediation work has a financial incentive to find problems. Consider getting an independent mold test before committing to remediation.
- Most reviews describe water damage restoration, not standalone mold work. Only a handful of the 49 reviews specifically mention mold remediation.
- The company lists service areas spanning from Berkeley to Fremont to Oakley. That covers a wide geographic range from a Walnut Creek office, so confirm response times for locations at the edges.
- Several 5-star reviews posted on the same date in January 2024 from accounts with low review counts. This is common with new businesses soliciting reviews but worth noting.
- The website uses multiple phone numbers across different pages, which can be confusing. Confirm which number reaches the dispatch team directly.