Provider profile
SERVPRO of Visalia
Provider snapshot
What this listing says
Visalia and Tulare County homeowners dealing with water-triggered mold who want a single franchise crew to handle tearout, remediation, and rebuild under one contract.
Best for
- Visalia, Goshen, and greater Tulare County homeowners who need mold remediation tied to a recent water loss event.
- Property owners who want tearout, mold cleanup, and reconstruction handled by one company rather than coordinating multiple contractors.
- Commercial property managers needing a restoration company with 24/7 availability and insurance coordination experience.
- Homeowners with significant contents that need packout and off-site storage during remediation work.
- Landlords and property managers handling unit turnovers that involve water damage and potential mold growth.
About this company
SERVPRO of Visalia is a franchise location in Visalia, California, owned by the Bouchard family (Daniel, Teresa, and Breanna). Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction. Most of their mold work appears to follow water damage events rather than standalone mold calls.
On the mold side, their website describes using physical barriers, negative air pressure, HEPA vacuums, air scrubbers, and antifungal treatments. They also offer contents packout and storage at a separate facility, which matters if mold has spread to a room full of belongings. They handle both testing and remediation in-house, which is common for SERVPRO franchises but creates a conflict of interest you should understand before hiring.
The franchise has operated under the SERVPRO brand since 1967 and covers Tulare and Kings Counties. The crew roster is large — reviews name at least a dozen field workers — and the operation runs 24/7 with same-day or next-day response times showing up repeatedly in reviews.
4.9 stars across 167 Google reviews is unusually strong for a restoration company. The volume and consistency suggest the day-to-day crews are delivering reliably, even though the two negative reviews raise real concerns about pricing transparency and crew conduct.
Services
Service area
Based in Visalia, California at 1320 North Marcin Street. Covers Tulare and Kings Counties, with Visalia and Goshen listed as primary service cities. Reviews confirm work in Visalia, Exeter, and Porterville.
Review consensus
Chase, Martin, and Jose appear in the most reviews and get praised for communication, speed, and respectful treatment of homes. Multiple reviewers mention crews arriving within an hour of calling and keeping them updated at every step. The packout crews — often Martin and Manuel or Chase and Leo working as pairs — get singled out for being careful with belongings. Dwayne and Jorge are named as project managers and estimators who keep jobs coordinated. Several mold-specific reviews (Sir Monty, Kathleen Reynolds, Ron Boucher) confirm the crew explained the remediation process before starting and contained work areas properly.
2 found across 167 total reviews at 4.9★. Two complaints surface distinct issues. Travel Bug (March 2026) called for a water leak inspection and was told it would be free, then was quoted $500 when scheduling because the job involved a crawl space. They found two competitors who charged $150 or nothing. Al Kroell (October 2025) describes a full fight between crew members inside their home during attic work, naming Leo, Manuel, and Marvin as involved. The reviewer says their wife was scared and their son was worried. Both owner responses follow the same template — thanking the reviewer and asking them to reach out — without addressing the specific complaints.
Both owner responses are nearly identical templates that do not engage with the substance of the complaint. This suggests reputation management rather than individual problem-solving. The pricing complaint and the crew conduct complaint are unrelated issues, so there is no single recurring pattern — but the template responses mean neither complaint got a public resolution.
Chase (crew — praised repeatedly for speed and cleanliness, also possibly referenced as 'Chcise' in the fight incident). Martin/Martin Pena (crew — most frequently named, praised for communication and detail). Jose (crew — praised for communication and leading on-site). Manuel/Manual (crew — praised in many reviews, also named in fight incident). Leo (crew — praised in pairs with Chase, also named in fight incident). Erick/Eric/Erik (crew — praised for efficiency). Jared (crew — praised for demo and packout work). Robert (crew chief — praised for walking customer through process). Dwayne/Duane (project manager/estimator — praised for coordination). Jorge (estimator — praised for communication). Casey (crew — praised for renovation work). David (crew — praised for assessment and planning). Tammy (crew — praised for going above and beyond). Marvin (crew — praised in one review, named in fight incident). Miguel/Migel (crew — praised for work quality). Daniel (inspector — praised for starting insurance process quickly).
The crew consistently earns praise and the 4.9 rating is legitimate across 167 reviews. Get your mold test from an independent lab before hiring them for remediation. Confirm inspection fees in writing — especially for crawl spaces or attic work — because at least one customer was surprised by a $500 charge that was initially described as free.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you there is a problem also sells you the fix. Get an independent mold test before committing to remediation work.
- One reviewer was told a crawl-space inspection would be free, then was quoted $500 when scheduling. Confirm all inspection fees in writing before booking.
- A 2025 review describes a physical fight between crew members inside a customer's home during attic work. The owner response did not address the incident directly. Ask about crew supervision and hiring practices.
- Both owner responses to negative reviews are template replies that do not engage with specifics. If something goes wrong, you may need to push hard to reach management.
- As a national franchise, the local operation's quality depends entirely on the Bouchard family's management and their current crew. Franchise brand does not guarantee consistent local results.