Provider profile
SERVPRO of Van Nuys South
Provider snapshot
What this listing says
San Fernando Valley homeowners dealing with water damage, fire smoke, or mold in Van Nuys, Lake Balboa, or Valley Glen who want a single owner-operated SERVPRO franchise that has handled 1,000+ local jobs over 20 years.
Best for
- Van Nuys, Lake Balboa, and Valley Glen homeowners needing emergency water extraction from pipe bursts, appliance leaks, or slab leaks, especially when insurance is involved.
- Homeowners recovering from fire or wildfire smoke damage in the western San Fernando Valley who need a company experienced with insurance coordination and contents packout.
- Property managers overseeing multi-unit buildings who need a reliable restoration vendor for recurring water damage and mold work across the Valley.
- Homeowners with mold discovered during or after water damage remediation who want one company to handle both the moisture source and the mold removal.
About this company
SERVPRO of Van Nuys South is a restoration franchise based in Van Nuys, California, owned and operated by Jason and Denise Fowler for over 20 years. They cover Van Nuys South, Lake Balboa, and Valley Glen. The Fowlers grew up in the San Fernando Valley and raised their families there. The company handles water damage, fire and smoke damage, mold remediation, storm damage, construction, and both general and specialty cleaning. They serve residential and commercial properties and claim more than 1,000 completed jobs.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, treatment with antifungal and antimicrobial agents, removal of contaminated porous materials, cleaning of structural elements, and restoration of damaged building materials. They also offer contents packout and storage at a separate facility. Nothing about their mold approach is unusual for a SERVPRO franchise; this is the standard corporate playbook. What differentiates this location is the long tenure of the ownership team and the depth of the field crew, with named technicians appearing consistently across years of reviews.
The company holds California CSLB license 1059184 and a general contractor license under the same number. Their website references IICRC training at SERVPRO's corporate facility. Staff train through both initial and ongoing corporate programs.
A 5.0-star Google rating across 56 reviews with zero negatives is rare. The review history spans from 2019 to 2026, and the consistently positive feedback comes from both single-review accounts and established reviewers like Local Guide Rikki Young (16 reviews) and Daniel Sloan (10 reviews, property manager with 1,000+ units). The volume is modest but the consistency across seven years is notable.
Services
Service area
Based in Van Nuys, California at 15500 Erwin Street. The company lists three core service areas: Van Nuys South, Lake Balboa, and Valley Glen. Website testimonials reference jobs completed in Malibu, Beverly Hills, Newbury Park, Sherman Oaks, Encino, Northridge, Sylmar, Studio City, and Los Angeles, suggesting the actual reach extends across much of the San Fernando Valley and western Los Angeles County.
Review consensus
Jurell appears in the most recent reviews (2026) and draws praise for being persuasive about his work quality and handling water damage jobs cleanly and on time. Charlie (referred to as both Charlie Sr. and Charlie Jr.) shows up in multiple 2025-2026 reviews for fire and water mitigation, with Hayley Taylor calling him out by name after two separate jobs. Jason Fowler (owner) is named by multiple reviewers for personal involvement: Ellen Reich described him prioritizing getting her 85-year-old mother back into her fire-damaged Malibu home, and christopher Jones credited him for making a stressful process easy. Alexis Balderas appears in reviews spanning 2020 to 2024 as a team lead praised for quick, organized work. Julia Pacheco was praised by Linda Howard for physically crawling into a crawl space to remove 15 bags of wet insulation. Joe Caro drew praise as production manager for water damage work around 2020. Janice handled office coordination and insurance communication across multiple years. Ellie was praised for warmth and customer service in 2025 reviews. The most common theme is fast response, clear communication during insurance-involved jobs, and crews who leave the workspace clean.
0 found across 56 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 56 reviews, the record is uniformly 5 stars. There is no complaint data to analyze.
Many positive reviewers are single-review Google accounts (1 review each), which is common for insurance-referred restoration work where customers do not typically leave reviews unless prompted. The few established reviewers stand out: Rikki Young (16 reviews, Local Guide) praised Alan and Chris for communication; Daniel Sloan (10 reviews, Local Guide, property manager) endorsed them as a trusted vendor for his 1,000+ unit portfolio. Jeff Jones's review is from a SERVPRO Cheviot Hills operator praising this franchise's operations, which is an unusual peer endorsement. The review volume is modest for a 20+ year operation, suggesting the company does not aggressively solicit reviews.
Jason Fowler (owner — positive, personally involved in fire and water damage jobs, praised for prioritizing customers). Jurell (field technician — positive, praised for clean work, timeliness, and confidence in multiple 2026 reviews). Charlie Sr. (field technician — positive, praised for fire and water mitigation in 2025-2026). Charlie Jr. (field technician — positive, named alongside Charlie Sr. in 2026 review). Cesar (field technician — positive, named in 2026 review for professionalism). Joe Caro (production manager — positive, praised for professionalism and water damage expertise around 2020). Alexis Balderas (team lead/technician — positive, praised across 2020-2024 for quick, organized work). Julia Pacheco (technician — positive, praised for crawl space insulation removal and general field work 2020-2022). Janice (office coordinator — positive, praised for communication and insurance coordination across multiple years). Ellie (office/customer service — positive, praised for warmth and helpfulness in 2025). Fredy Real (field technician — positive, praised for professionalism in 2022-2023). Rick (field technician — positive, named in 2023 review). Erick (field technician — positive, praised for efficiency in 2022-2023). Vilma (field technician — positive, headed cleanup team in 2024). Julio (field technician — positive, named in 2021 reviews). Eddie (field technician — positive, named in 2021 review). Darrell (field technician — positive, named in 2021 review). Alan (field technician — positive, praised for communication in 2025). Chris (field technician — positive, praised for communication in 2025).
With a 5.0 rating and zero negatives across seven years, this franchise has no red flags in its public review record. Ask for Jurell or Charlie if you need water or fire mitigation based on the most recent praise. Get an independent mold test before agreeing to remediation since they handle both testing and removal. Confirm your location falls within their core service area of Van Nuys South, Lake Balboa, and Valley Glen before assuming same-day response.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a SERVPRO franchise, not an independent company. The mold remediation process described on their website is the standard SERVPRO corporate template. Franchise quality depends on local ownership and crew, not the brand name alone.
- 56 reviews and a 5.0 rating with zero negatives means there is no third-party data showing how this company handles dissatisfied customers. You are relying entirely on positive experiences.
- The service area they list is small (Van Nuys South, Lake Balboa, Valley Glen), but website testimonials come from Malibu, Beverly Hills, Newbury Park, Sherman Oaks, and Encino. Confirm crew availability and travel charges for locations outside the core three areas.