Provider profile
Restorerz Emergency Services
Provider snapshot
What this listing says
San Fernando Valley and greater LA homeowners dealing with water damage who want a family-owned restoration company with 24/7 response, multiple local offices, and financing options.
Best for
- San Fernando Valley homeowners who need same-day water damage or mold remediation with a company that has a physical office in Van Nuys.
- Homeowners juggling insurance claims who want a restoration company that handles carrier coordination and billing directly.
- Property owners with large-scale damage needing pack-out, storage, and full reconstruction under one company.
- Commercial property managers across Southern California, Las Vegas, or Columbus who need multi-trade restoration from a single vendor.
About this company
Restorerz Emergency Services is a family-owned restoration company headquartered in Van Nuys, CA, with six additional offices across Southern California, Las Vegas, and Columbus, Ohio. Their primary identity is emergency water damage restoration, but they also handle mold remediation, fire damage, sewage cleanup, biohazard cleanup, and reconstruction. They promise 60-minute response times around the clock.
On the mold side, their website describes a seven-step process: IICRC-certified project manager inspection, containment of affected areas, removal of contaminated materials, HEPA vacuuming and treatment of salvageable surfaces, clearance testing, and reconstruction. They also offer pack-out and climate-controlled storage if your belongings need to be moved during the work. They work directly with insurance carriers and offer financing.
With seven offices across three states and a service area spanning from Malibu to Placentia to Las Vegas to Columbus, this is a mid-size regional operation, not a one-truck shop. The website lists contractor license numbers (#222857 and B-#1073223). They claim over 1,350 five-star reviews across platforms.
4.9 stars across 622 Google reviews is a strong rating for a restoration company at this volume. Most of the recent feedback centers on clear communication from field reps during stressful situations. The negative reviews, while few, share a common thread around pricing disputes and sales pressure that is worth understanding before you sign a contract.
Services
Service area
Headquartered in Van Nuys, CA, with additional offices in Glendale, Los Angeles (Cahuenga Blvd), Gardena, and Placentia in California, plus Las Vegas, NV, and Hilliard, OH (near Columbus). The California service area covers the San Fernando Valley, greater Los Angeles, and the South Bay, listing 35+ specific cities from Malibu to Long Beach to Simi Valley. Nevada coverage includes Las Vegas, Henderson, and surrounding areas. Ohio coverage spans Columbus and surrounding cities. The three-state footprint is unusually broad for a family-owned operation.
Review consensus
Eddie is the most frequently named staff member, praised across a dozen reviews for detailed inspections, fair pricing compared to competitors, patient explanations, and responsiveness to follow-up questions. Artur (also spelled Arthur) gets repeated praise for thorough inspections and clear communication about next steps. Roberto is highlighted for same-day Sunday response and helping start insurance claims. Steven Nguyen draws multiple reviews praising his knowledge and willingness to explain the remediation process. Juan Rivera earned a standout review for helping a family with a hospice patient find emergency housing during restoration. Field crews including Cesar, Hector Flores, and Jose Islas are praised for punctuality and clean work areas. Anna K. is mentioned for handling insurance billing directly so the homeowner paid nothing out of pocket.
6 found across 622 total reviews at 4.9★. Kenneth Brown (December 2025, 5 reviews, 0 likes) described a water damage job where rep Simon K. repeatedly promised out-of-pocket costs would be limited to the deductible. The invoice came to $34,229, insurance agreed to pay $8,871, and Restorerz demanded the $20,000+ balance within a week, threatening liens and collections. The owner response was generic and did not address the pricing dispute. Ketti Kupper (January 2025, 12 reviews, 2 likes) described what she called a predatory sales visit with fear tactics that left her in tears. The owner response from Blaire was more personal, apologizing and promising a review of the technician's conduct. Richard Spelts (August 2025, 3 reviews, 1 like) reported a $4,500 estimate for a ceiling leak that lasted 30 minutes, noting the estimator never inspected the attic to assess the actual damage and tried to upsell his wife. He also described 3-4 calls per day to both him and his wife before the estimate. Three additional 1-star reviews from Jenny Lee, Diane Gunderson, and Tony Ramirez had no text. Janet Bailey left a 3-star with no text.
The detailed negative reviews share a structural pattern: field reps making verbal promises about insurance coverage and out-of-pocket costs that the billing department later contradicts. The disconnect between what the estimator says on-site and what the claims team invoices suggests a sales-operations gap rather than individual bad actors. Owner responses are templated across nearly all negatives, with generic language about improvement rather than specific engagement with the complaint. The one exception is Blaire's response to Ketti Kupper, which was personalized and acknowledged the specific concern.
Eddie (field rep/project manager — consistently positive across 10+ reviews). Artur/Arthur (inspector — positive). Roberto (project manager — positive). Steven Nguyen (estimator/inspector — positive). Juan Rivera (agent — positive). Jose Islas (technician — positive). Eric (pack-out team leader — positive). Cesar (crew lead — positive). Hector Flores (technician — positive). Zach F. (claims consultant — positive). Darien (estimator — positive). Chris (inspector — positive). Thom (leak detection — positive). Anna K. (billing/insurance — positive). Austin (technician — positive). Simon K. (field rep — negative, named in pricing dispute). Evangelina (claims manager — negative, named in pricing dispute). Blaire (management/owner response author — neutral).
Ask for Eddie or Artur if you want a mold inspection from someone reviewers consistently trust to give straight answers. Get any verbal promises about insurance coverage and out-of-pocket costs in writing before signing the contract, and confirm the total estimate with your insurance adjuster before work begins. The company clearly has strong field crews, but the gap between what sales reps promise and what the billing department invoices has cost previous customers thousands.
Keep in mind
- Restorerz does both mold testing and mold remediation. This creates a conflict of interest: the company inspecting your mold problem is the same one quoting the removal job. Consider getting an independent mold test before signing a remediation contract.
- Multiple negative reviews describe aggressive sales tactics and pricing that significantly exceeded what insurance would cover. One reviewer reported a $34,000 invoice after being told they would pay nothing beyond their deductible, with insurance approving only $8,800. Another described scare tactics during a smoke damage estimate.
- The service area spans three states and dozens of cities. Response times in Van Nuys and the San Fernando Valley are likely faster than in outlying areas like Columbus, Ohio, or Simi Valley. Confirm dispatch time for your specific location.
- Owner responses to negative reviews follow a template pattern and rarely address the specific complaint raised. This suggests reputation management rather than direct engagement with the issues.