Provider profile
911 Restoration of San Fernando Valley
Provider snapshot
What this listing says
San Fernando Valley homeowners who need mold remediation tied to water damage, with 24/7 response and a team led by Omry that handles both cleanup and rebuild.
Best for
- San Fernando Valley homeowners dealing with mold that started from a water leak, pipe burst, or flood — this crew handles the water extraction and mold work in one engagement.
- Buyers or sellers who need mold remediation on a deadline — a real estate agent reviewer noted they completed work under pressure to close a property sale.
- Commercial property owners in the Valley who need multi-service restoration across water, fire, or mold damage with minimal downtime.
- Homeowners who want a single company to manage the full arc from emergency water extraction through rebuild and structural repair.
- Anyone needing middle-of-the-night emergency response — multiple reviewers confirm the team showed up at odd hours.
About this company
911 Restoration of San Fernando Valley operates out of Van Nuys as a local franchise of the national 911 Restoration network. Mold is one piece of a broader restoration operation — water damage drives most of their work, and mold remediation follows when moisture lingers. They also handle fire damage, sewage backup, sanitization, and commercial property restoration. Their team holds IICRC certification and claims a 45-minute response time around the clock.
The mold remediation process they describe includes containment with HEPA air filtration, surface cleaning, structural repair, and moisture source correction. They frame mold as a downstream problem from water intrusion, which tracks with how most of their reviewers found them — a pipe burst or a roof leak led to mold discovery. They also offer mold testing in-house, which creates a conflict of interest worth knowing about.
This is a franchise branch, part of a national brand with standardized branding and processes. Omry runs this location and shows up repeatedly in reviews dating back to 2023 as the primary point of contact. The team includes Richard, Jose, Tom, Leo, and others who rotate through field work.
4.9 stars across 113 Google reviews is unusually strong. The volume and consistency suggest a well-run local operation, not just a handful of friends leaving ratings. Multiple Local Guides and repeat reviewers confirm the pattern.
Services
Service area
Based in Van Nuys, California. They list over 30 communities across the San Fernando Valley including Northridge, Sherman Oaks, Woodland Hills, Encino, Tarzana, Studio City, North Hollywood, Reseda, Canoga Park, Chatsworth, Granada Hills, and Pacoima. They also claim service to Santa Monica, Westwood, West Los Angeles, Beverly Hills, Bel Air, Brentwood, Calabasas, and Pacific Palisades — a broad radius that extends well beyond the Valley.
Review consensus
Omry dominates the positive reviews as the go-to contact — reviewers describe him as responsive, communicative, and present throughout multi-day jobs. Richard draws praise in a cluster of recent June 2026 reviews for hands-on work and follow-through. Jose and Tom appear as reliable field crew across multiple reviews spanning 2023-2026. Reviewers consistently highlight clean jobsites, clear communication about next steps, and fast initial response. Several mention insurance claim help. Matt Grimm returned twice for separate mold issues and praised the experience both times. Deborah Puette used them twice over different years. Sterling Brower, himself a contractor, recommended them to his own clients.
1 found across 113 total reviews at 4.9★. Carmen Chavez called on a Saturday night after a ceiling collapse and waited over 45 minutes for a callback from the project manager. He said no one was available that night and promised a morning follow-up. Three days later, no one had called. The owner responded that Carmen was actually a customer of the Hollywood-Burbank branch, not the San Fernando Valley branch, and asked her to remove the review. The complaint itself — a missed follow-up call — is a real operational failure, but if the owner's claim about branch confusion is accurate, it does not reflect this location's performance.
The single negative review was met with a specific, factual owner response claiming branch misattribution — not a template deflection. Across 113 reviews, the absence of complaints about pricing, quality, or scope suggests either genuine consistency or active review management. The franchise model means the local team (Omry and crew) drives the experience, but the brand overlap with other 911 Restoration branches can cause confusion, as the negative review demonstrates.
Omry (manager/owner — praised repeatedly for communication, responsiveness, and hands-on involvement across dozens of reviews from 2023-2026). Richard (field technician — praised in a cluster of June 2026 reviews for quality work and follow-through). Jose (field technician — praised across multiple reviews for careful site protection and respectful demeanor). Tom (field technician — praised for responsiveness and guiding customers through the process). Leo (field technician — praised in June 2026 reviews for knowledge and speed). Ray (mentioned in one review leading a mold remediation crew). Rod (mentioned as hands-on and responsive). Saul (mentioned alongside Omry and Tom). Julio (mentioned alongside Tom and Omry).
Ask for Omry when you first call — he runs the operation and reviewers consistently credit him with keeping jobs on track. If mold testing is part of your scope, hire an independent testing company so the same outfit is not both diagnosing and treating the problem. Confirm which 911 Restoration branch you are actually speaking with, since the franchise has multiple offices in the LA area.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company testing for mold has a financial incentive to find it. One reviewer (Pam Fitzgerald) noted she used a separate company for testing to avoid this. Consider doing the same.
- This is a franchise branch of a national chain. The branding, website templates, and processes come from the parent company. Your experience depends on the local team, not the national brand.
- Their service area stretches from Northridge to Santa Monica, Beverly Hills, and Pacific Palisades — a wide radius from their Van Nuys base. Confirm response time if you are on the edges of that coverage.
- The one recent negative review was attributed by the owner to a different 911 Restoration branch (Hollywood-Burbank), which highlights a potential confusion point when calling a franchise with multiple local offices.