Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Vacaville and Solano County homeowners dealing with water damage that has led to mold, who want one company to handle plumbing repair, water extraction, and remediation under one call.
Best for
- Vacaville, Fairfield, and Solano County residents who need mold remediation tied to a water damage event and want one company to handle both the plumbing source and the cleanup.
- Homeowners facing emergency water damage on nights or weekends who need same-day extraction and drying before mold sets in.
- Commercial property owners in the Fairfield metro area who need scalable water damage and mold work with insurance documentation handled in-house.
- Anyone dealing with a sewer backup or sewage contamination where black water cleanup and mold prevention are both needed.
About this company
Roto-Rooter in Vacaville is a franchise operated as an independent contractor by Jim and Sheila Patterson out of 831 Alamo Dr, Suite 5C. Their primary identity is plumbing and drain cleaning, but they run a full water damage restoration and mold remediation division staffed by IICRC-certified technicians.
The standout here is structural: because Roto-Rooter does both plumbing and restoration, they fix the pipe or drain that caused the water problem and then handle extraction, drying, and mold work without handing you off to a separate contractor. Their mold remediation page lists HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also hold AMRT (Applied Microbial Remediation Technician) credentials and work directly with insurance companies on documentation.
The Vacaville location covers the broader Fairfield metro area across Solano and Napa counties, including Fairfield, Vallejo, Benicia, Napa, Dixon, Suisun City, and American Canyon. The brand has been around since 1935, though this particular franchise is locally managed.
4.8 stars across 89 Google reviews is strong, especially with zero negative reviews in the past 18 months. Multiple reviewers mention after-hours and weekend responsiveness, which lines up with their 24/7 claim. The consistency across different technicians suggests the local management keeps quality tight.
Services
Service area
Headquartered in Vacaville, CA, operating out of the Fairfield metro. Serves Solano and Napa counties including Fairfield, Vallejo, Benicia, Napa, Dixon, Suisun City, American Canyon, Rio Vista, and several Napa Valley towns. The listed coverage spans roughly 20 cities, which is a wide footprint for a single office.
Review consensus
Chris draws the most mentions, praised for clear explanations, early arrivals, and clean work across plumbing and installation jobs. Zach (also spelled Zack) gets repeat praise from Tracy Sweeney and others for calm, solution-oriented emergency responses. Marty Simpson is highlighted for camera-based sewer diagnostics and patient option discussions. Noah earns compliments for customer service and knowledge beyond his experience level. Doug and Douglas Walker are named for handling major jobs including foundation-level pipe replacements. Julia, the dispatcher, is praised for friendly scheduling.
0 found across 89 total reviews at 4.8★. No recent complaints to report. The review record for the past 18 months contains no 1-star, 2-star, or 3-star reviews.
The absence of any negative reviews in the past 18 months across 89 total reviews is unusual. This local franchise benefits from hands-on owner-operators (Jim and Sheila Patterson), and the consistent naming of specific technicians across reviews suggests a stable, small team rather than rotating subcontractors. The franchise model means national brand support, but the local operation appears to run as a tight crew.
Chris (technician — positive, mentioned in 5+ reviews for plumbing installs, clear communication, and clean workspaces). Zach/Zack (technician — positive, mentioned in 3 reviews for emergency response and calm demeanor). Marty/Marty Simpson (technician/plumber — positive, mentioned in 4 reviews for sewer diagnostics and water heater work). Noah/Noa (technician — positive, mentioned in 4 reviews for customer service and detailed explanations). Doug/Douglas Walker (technician — positive, mentioned in 4 reviews for major plumbing jobs and sewer work). Jim (manager/technician — positive, mentioned in 2 reviews for slab leak repair and honest assessments). Matt (technician — positive, mentioned in 2 reviews for sewage backup work). Juan (technician — positive, mentioned in 2 reviews for drain work). Miguel/Miguel C. (technician — positive, mentioned in 2 reviews for root removal and diagnostics). Julia (dispatcher — positive, mentioned in 1 review for friendly scheduling). Josh (technician — positive, mentioned in 1 review). Eddie/Eddie K (technician — positive, mentioned in 1 review). George (technician — positive, mentioned in 1 review). Jason (technician — positive, mentioned in 1 review). Jelani (technician — positive, mentioned in 1 review). Raul (technician — positive, mentioned in 1 review). Adrian (technician — positive, mentioned in 1 review). Poe (technician — positive, mentioned in 1 review).
This Roto-Rooter franchise has an unusually clean review record, and the named technicians show up consistently across positive reviews. If your mold problem stems from a plumbing failure or water event, the one-company-handles-everything model saves you coordination headaches. Ask for Chris or Zach if available, and confirm upfront that the Vacaville location handles mold remediation directly rather than subcontracting it out.
Keep in mind
- Mold remediation is not their core business. Roto-Rooter is a plumbing company first, and mold work sits under their water damage restoration division. If you have a standalone mold problem unrelated to water damage, a mold-focused firm may have deeper experience.
- This is a national franchise operated locally. Services, pricing, and guarantees vary by location. What you read on rotorooter.com describes the national brand; confirm specifics with the Vacaville office directly.
- Pricing can run high. One 4-star reviewer noted the cost was the only reason they did not give 5 stars, and another reviewer mentioned a final bill exceeded the original estimate on a complex job.
- The website does not clarify whether the Vacaville franchise specifically staffs mold remediation technicians locally or dispatches them from another Roto-Rooter location. Ask before booking.