Provider profile
SERVPRO of Upland/San Antonio Heights
Provider snapshot
What this listing says
Upland and San Antonio Heights homeowners dealing with mold after water damage who want a single crew to handle both problems under one insurance claim.
Best for
- Upland and San Antonio Heights residents who need mold remediation tied to an active water damage claim, since this crew handles both under one roof.
- Homeowners whose insurance company wants a single vendor to manage water extraction, mold cleanup, and rebuild — SERVPRO's franchise model is familiar to most adjusters.
- Post-fire property owners in the Inland Empire who discovered mold growth after smoke and water damage from wildfire response.
- Residential customers who want a named point of contact — Abbey Khoury personally manages most jobs based on review evidence.
- Commercial property managers who need after-hours or weekend emergency response for water-related mold situations.
About this company
SERVPRO of Upland/San Antonio Heights is a restoration franchise based at 858 W. 9th Street in Upland, CA. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, and storm recovery. The franchise is family-run by Tim and Abbey Khoury.
Their mold page describes a seven-step process: assessment, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of infested materials, cleaning, and reconstruction. They also handle mold inspections and sampling in-house. Because they do water damage restoration too, they can trace a mold problem back to its moisture source and fix both in one engagement.
The Khoury family operates this franchise with IICRC-industry training mentioned on the website. Their California contractor license is CSLB #1044469. The "About" section notes they consider mold and mildew their most common residential call.
With 34 Google reviews and a 4.6-star rating, this is a small-volume review profile. Almost every review is 5 stars. The single recent negative came during the January 2025 Eaton fire disaster surge, when scheduling demands overwhelmed local restoration companies across the region.
Services
Service area
Headquartered in Upland, CA. The website lists Upland and San Antonio Heights as named service areas. Customer testimonials reference jobs in Rancho Cucamonga, Fontana, Ontario, La Mirada, and Riverside, suggesting a broad Inland Empire reach. Confirm direct service for your address — the franchise model means distant jobs may be handed to another SERVPRO location.
Review consensus
Abbey Khoury is the consistent thread. Roughly half of all reviews name her directly, praising her responsiveness, clear communication, and willingness to walk homeowners through the insurance process. Tim Khoury also gets mentioned for explaining emergency cleanup steps. Justin Calorino and Adrian Cortez earned specific call-outs for attention to detail on-site. Multiple reviewers highlight same-day or next-day response times, including a 1 AM arrival for a flooding emergency. Several mention the crew worked around their schedules.
1 found across 34 total reviews at 4.6★. 1 found across 34 total reviews at 4.6★. Alex Fabbro (February 2025, Local Guide, 22 reviews) described a scheduling failure during Eaton fire remediation. He was transferred from the Monrovia SERVPRO franchise to Upland and says Abbey Khoury called to offer Saturday appointments on February 1st or 8th. When no crew appeared on the 8th, Abbey said they do not work weekends and had no recollection of the call. The owner response acknowledged the scheduling error but attributed it to wildfire volume and disputed that a firm appointment was confirmed. The disagreement is unresolvable — the customer had no written confirmation, and the company says no appointment was locked in.
The lone negative arrived during the January 2025 Eaton fire disaster, when every restoration company in the region was overwhelmed. The owner response was personalized and engaged with specifics rather than using a template. Outside disaster-surge conditions, no reviewer has reported scheduling or communication problems. The franchise's small size means Abbey personally touches most jobs, which drives satisfaction but creates a single point of failure if the office is stretched thin.
Abbey Khoury (owner/office manager — overwhelmingly positive across ~15 reviews; named in 1 negative for scheduling dispute). Tim Khoury (owner — positive, praised for explaining processes in ~4 reviews). Adrian Cortez (field crew — positive, praised for thoroughness and attention to detail). Justin Calorino (field crew — positive, praised for on-site work).
Ask for Abbey when you call — she runs the operation and reviewers consistently credit her with making the experience smooth. Confirm your appointment in writing, especially during high-demand periods like wildfire season. If your job involves mold testing, get a second opinion from an independent testing firm before signing off on remediation scope.
Keep in mind
- This company does both mold testing and mold remediation. That means the same company diagnosing your mold problem profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- SERVPRO is a franchise. The Upland location is independently owned and operated. Quality at other SERVPRO locations (like the Monrovia franchise mentioned in a negative review) does not reflect this team's work, and vice versa.
- With only 34 Google reviews accumulated over several years, the review sample is thin. Most reviews come from water damage jobs, not mold-specific work.
- The website lists service areas including cities well beyond Upland. Confirm they will send their own crew — not hand you off to another SERVPRO franchise — for your address.