Provider profile
Restoration 1 of Rancho Cucamonga
Provider snapshot
What this listing says
Inland Empire homeowners in Rancho Cucamonga, Upland, or Claremont who want a husband-and-wife-run Restoration 1 franchise that handles water damage, fire damage, and mold jobs with direct owner involvement on every project.
Best for
- Homeowners in Rancho Cucamonga, Upland, Claremont, Alta Loma, or Etiwanda dealing with water damage, mold, or fire damage who want to work directly with the business owners rather than a rotating crew.
- Property managers or landlords needing a restoration company that coordinates directly with insurance adjusters and documents claims. Multiple reviews reference smooth insurance handling.
- Commercial property owners in the Inland Empire. The team handled a 60,000-square-foot building restoration after a sprinkler flood, indicating capacity for large-scale jobs.
- Homeowners unsure whether to file an insurance claim. The company offers free inspections and several reviewers say Restoration 1 gave honest assessments that saved them from unnecessary work or claims.
About this company
Restoration 1 of Rancho Cucamonga is a franchise location of Restoration 1, the largest independent restoration company in the U.S. The Rancho Cucamonga franchise operates out of Upland, California, and is run by husband-and-wife team Kenny and Vanessa Van Holland. Kenny serves as General Manager. They handle water damage, fire and smoke damage, and mold remediation for both residential and commercial properties across the western Inland Empire.
The mold remediation page describes a five-step process: inspection and testing, containment and air filtration, removal of contaminated materials, disinfection and odor control, then restoration and moisture prevention. The water damage page lists specific equipment including thermal imaging cameras, moisture detectors, hygrometers, air movers, dehumidifiers, and air scrubbers. They classify water damage by contamination category (clean, gray, black) and intrusion class, which suggests structured assessment rather than a one-size-fits-all approach. The website claims IICRC certification for their technicians.
This is a locally owned franchise, not a corporate-run branch. Multiple reviewers describe dealing directly with Kenny and Vanessa on their projects rather than being handed off to a dispatcher. The company responded to Eaton Fire smoke damage calls in Altadena and handled a pipe burst in Pasadena, indicating willingness to travel beyond their core Inland Empire territory. One reviewer described a 60,000-square-foot commercial building restoration after a roof collapse and sprinkler flood.
A 5.0 rating across 91 Google reviews is rare for a restoration company. Nearly every review names Kenny or Vanessa by name, and the consistent theme is direct owner communication throughout the project. Several reviewers specifically note that Restoration 1 saved them money compared to initial quotes from other companies or plumbers.
Services
Service area
Headquartered in Upland, California, operating as Restoration 1 of Rancho Cucamonga. The website lists Alta Loma, Claremont, Etiwanda, and Upland as served cities. Reviews confirm jobs in Pasadena and Altadena, suggesting the team will travel beyond the immediate Inland Empire footprint for certain projects.
Review consensus
Vanessa and Kenny Van Holland are named in the majority of reviews. Reviewers consistently praise Vanessa for answering the phone personally, explaining the process clearly, and guiding homeowners through insurance claims. Kenny draws praise for on-site work quality, moisture detection, and equipment setup. Dan is named by multiple reviewers for field work and thoroughness. Several reviewers highlight that the owners saved them money by providing honest assessments. A property management company praised their emergency response to a commercial flooding. A homeowner credited them with discovering mold left behind by a previous restoration company.
1 found across 91 total reviews at 5.0★. The sole negative review describes the owner as "extremely rude and disrespectful." The reviewer provided no details about a specific job or service interaction. The owner responded by stating they have no record of the reviewer as a customer and called the review fake. The reviewer then edited their review to say the owner's response proved their point about rudeness. The reviewer has 7 total Google reviews and is not a Local Guide. The review received 0 likes.
The owner response to the single negative review is combative rather than conciliatory. The owner called it a "fake review" and wrote "shame on you." While the claim of no customer record could be legitimate, the tone stands out against the otherwise warm reputation. This is worth noting because if a real dispute arises, the owner's response style under pressure is visible. The 100% response rate on negatives is based on a sample of one, so it does not reveal much about patterns.
Vanessa Van Holland (owner — overwhelmingly positive, praised for communication, responsiveness, insurance guidance, and honesty). Kenny Van Holland (General Manager/owner — overwhelmingly positive, praised for on-site work quality, knowledge, moisture detection, and equipment setup). Dan/Daniel (field technician — positive, praised for thoroughness and knowledge by Mo Hatley, Mike Chandler, and michael keating).
Ask for Vanessa or Kenny directly when you call. Nearly every reviewer dealt with them personally, and that hands-on ownership is the main reason this company has a 5.0. Get an independent mold test if your project involves mold remediation, since Restoration 1 does both testing and remediation. For water damage and fire damage, the review record is strong across residential and commercial jobs.
Keep in mind
- Restoration 1 of Rancho Cucamonga does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- This is a franchise of a national brand, not an independent local company. Franchise operations follow corporate standards, which can be a strength (training, systems) or a limitation (flexibility, pricing discretion).
- The listed service area names only four cities: Rancho Cucamonga, Alta Loma, Claremont, Etiwanda, and Upland. Reviews show jobs in Pasadena and Altadena, but confirm availability for locations outside the core area before booking.
- With only 91 reviews, the 5.0 rating reflects a small sample. One negative experience could shift the score. The single 1-star review is disputed by the owner, so there is limited negative data to assess patterns.