Provider profile
Cut N Dry Restoration
Provider snapshot
What this listing says
Inland Empire homeowners in Upland, Rancho Cucamonga, or Ontario dealing with water damage that has led to mold, where a single company handling both mitigation and remediation simplifies the process.
Best for
- Homeowners in Upland, Rancho Cucamonga, Ontario, or the broader San Bernardino Valley dealing with water damage that needs fast mitigation and dryout.
- Situations where water damage has already caused mold and you want one company to handle both the water mitigation and the mold remediation under a single scope of work.
- Insurance-claim water losses where you want the restoration company to handle the claim filing and direct billing to your insurer.
- Homeowners who need post-flood or post-fire electrical system restoration alongside the water or fire damage repair.
- Buyers who need financing for out-of-pocket restoration costs, since Cut N Dry offers 0% APR payment plans through Enhancify.
About this company
Cut N Dry Restoration is a family-owned restoration company based in Upland, California, serving the Inland Empire and surrounding counties. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, electrical restoration, and hazardous material abatement. They hold IICRC certification and California contractor license #1013757. The owner pursued IICRC credentials to personally oversee both repair and water damage mitigation work.
What stands out is their breadth of in-house services. Beyond standard water and mold work, they offer electrical restoration for post-flood and post-fire properties, content packout and storage, and hazardous material abatement. They have licensed electricians on staff who handle disaster-related electrical repair, which is unusual for a restoration company this size. They also offer financing through Enhancify with 0% APR options.
The company started small and has grown to cover an enormous claimed service area spanning five counties, from the High Desert to coastal Orange County and into Los Angeles County. Garrett Marquez serves as Operations Manager and is the point of contact for escalated concerns, based on owner responses to negative reviews.
At 4.5 stars on Google with 138 reviews, the rating is solid but not exceptional. The majority of recent reviews are 5-star, and named technicians appear repeatedly across positive reviews, suggesting consistent staffing rather than high turnover.
Services
Service area
Headquartered in Upland, California. Core service area covers the San Bernardino Valley including Rancho Cucamonga, Ontario, Fontana, Chino, and Claremont. They also claim coverage across Riverside County, all of Orange County, and much of Los Angeles County -- a five-county footprint that stretches from Joshua Tree to Long Beach. Response times outside the Inland Empire core are worth confirming.
Review consensus
Angel Martinez is by far the most frequently named employee, appearing in at least 8 positive reviews. Reviewers describe him as fast to respond, calm under pressure, and willing to go beyond his scope of work. Garrett Marquez draws praise for communication and job updates. Mike (referenced as both a project manager and inspector, possibly multiple employees) appears in several reviews for hands-on involvement. Hector, Antonio, Bianca, AJ, Christian, and Travis are each named for specific jobs with positive outcomes. Across the board, reviewers highlight same-day response, clear communication about the mitigation process, help with insurance claims, and respectful crews who clean up after themselves.
3 found across 138 total reviews at 4.5★. Three complaints surfaced in the last 18 months. Lisa Aragon (4 reviews) reported that a completed repair led to another major problem and threatened regulatory complaints; the owner responded with a generic request to call but did not address specifics. Leticia Ayala (7 reviews) alleged that a subcontracted asbestos crew stole personal items from her mother's home, including collectibles and electronics left by deceased family members; the owner response from Garrett Marquez acknowledged the allegations and asked her to share information with police, but the reviewer said the company would not take her calls. Jeremy C (32 reviews, Local Guide) called the company overpriced for minimal service and questioned whether the issue was industry-wide or company-specific; Garrett Marquez responded with a request to discuss further.
All three owner responses come from Garrett Marquez, Operations Manager, and all include his direct phone number. The responses are personalized rather than templated, which suggests genuine engagement. However, none of the three responses indicate a concrete resolution was reached. The theft complaint is structurally different from the others since it involves a subcontractor, not Cut N Dry employees directly. The overpricing complaint from a Local Guide with 32 reviews carries more weight than the others given the reviewer's credibility.
Angel Martinez (supervisor/technician -- strongly positive, named in 8+ reviews for fast response and empathy). Garrett Marquez (Operations Manager -- positive in reviews, also responds to all negative reviews). Mike O'Neill (inspector -- positive, helped with tarping and follow-up). Mike (project manager/office -- positive, named in multiple reviews, may be same or different person). Hector (technician -- positive, praised for kindness and thoroughness). Travis (technician -- positive, noted for patience during water leak). Antonio (technician -- positive, praised for damage assessment and sewage cleanup). Bianca (technician -- positive, noted for knowledge and demeanor). Christian (technician -- positive, praised for moisture checks and rapport). AJ (coordinator -- positive, helped guide customers through the process). Elizabeth (office staff -- positive, praised for communication). Lynn (project management -- positive, praised for scheduling and updates). Yadira (coordinator -- positive, praised for smooth process). Steven (technician -- positive, praised for clear explanations). Joel (technician -- positive, praised for storm-day response). Victoria Sanchez (packout crew -- positive). Nacy Pastrana (packout crew -- positive). Enz Ortiz (packout crew -- positive). Santos (technician -- positive). Raymond (technician -- positive). Austin (technician -- positive). Ruben (technician -- positive). Matt (demolition -- positive). Mario (technician -- positive). Carlos (technician -- positive). Aldo (technician -- positive). Jason (technician -- positive). Eric Stansell (technician -- positive). Charles Chruniak (technician -- positive, praised for accessibility and communication).
Ask for Angel Martinez if you can -- he is the most consistently praised name in these reviews. Get an independent mold test before agreeing to any remediation scope, since Cut N Dry handles both testing and remediation. If subcontractors will be involved in your project, ask Garrett Marquez directly about liability and supervision.
Keep in mind
- Cut N Dry does both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before agreeing to remediation work.
- Their claimed service area is enormous, spanning five counties from Joshua Tree to Long Beach to Newport Beach. If you are outside the Inland Empire core area (Upland, Rancho Cucamonga, Ontario, Fontana), confirm response times and whether your location gets the same 24/7 availability.
- One recent 1-star review from a Local Guide with 32 reviews called the company overpriced for minimal service. Get a written scope of work and itemized estimate before authorizing anything.
- A separate complaint involved alleged theft by a subcontracted asbestos abatement crew. The owner response acknowledged the situation and directed the reviewer to file a police report, but the complaint remained unresolved as of the review date. If your project involves subcontractors, ask who will be on-site and what liability Cut N Dry takes for their work.
- This is primarily a water damage restoration company. Mold remediation is one of many services they offer, not their sole focus.