Provider profile
PuroClean Restoration Experts
Provider snapshot
What this listing says
Temecula and southwest Riverside County homeowners dealing with water or mold damage who want an owner-operated PuroClean franchise run by a husband-wife team with construction and insurance backgrounds.
Best for
- Temecula-area homeowners with water damage who want one company to handle dryout, mold remediation, and reconstruction without hiring separate contractors.
- Insurance-claim jobs where you want a company whose owner has a Fire & Casualty Insurance license and can navigate the claims process directly.
- Commercial property managers in southwest Riverside County needing emergency water or fire damage response with documented drying logs for insurance reporting.
- Homeowners who prefer a locally owned franchise operation over a corporate-dispatch model, where the owners are directly involved in jobs.
About this company
PuroClean Restoration Experts is a PuroClean franchise in Temecula, California, owned by Jon Chalker and Carly Chalker. They handle water damage, fire and smoke damage, mold remediation, biohazard cleanup, and reconstruction for both residential and commercial properties. Their office sits at 27393 Ynez Rd in Temecula, serving the southwest Riverside County area.
The Chalkers bring an unusual ownership combination to restoration work. Carly started in the insurance industry in 1998, earning her Fire & Casualty Insurance license at 18. Jon built his career as a residential construction superintendent across the Inland Empire. They launched a property maintenance business together in 2008 before opening this PuroClean franchise. That means the owners personally understand both the insurance claims process and the construction side of restoration, which shows up in reviews where customers praise the company's insurance navigation.
With 70 Google reviews and a 4.8-star rating, this franchise performs well above average. Zero negative reviews have appeared in the last 18 months. The review volume is modest compared to larger operations, but the consistency is notable. Named staff members like Rod, Mark, Cory, and Angela appear across multiple years of reviews, suggesting low turnover for a restoration company.
Services
Service area
Headquartered in Temecula, California, at 27393 Ynez Rd. Reviews confirm jobs in Temecula and nearby areas. One repeat customer referenced a condo job in Irvine, roughly 60 miles northwest, suggesting they take jobs beyond the immediate area. The website references Southern California broadly, and the owners mention building experience throughout the Inland Empire. Confirm response times for locations outside the Temecula-Murrieta corridor.
Review consensus
Rod appears in multiple recent reviews as a field lead who handles on-site work and return visits. Tina Awarehomes, a repeat customer, specifically names Rod for responsiveness on water intrusion jobs and Angela in the office for coordinating the process. Mark and Cory get praised by Tina Townsend for a kitchen renovation rebuild, with credit for precision on walls and cabinets. Allan is named as a coordinator who managed insurance, vendors, and multiple parties on a complex job, with Lindsay also praised on that same project. Will gets credit from Irving Barajas for handling severe water damage restoration. Jose Ramirez and his crew (including Angel and Arturo) appear in older reviews for fast, informative water damage work. Gary is named multiple times for keeping homeowners informed throughout the drying process. Matthew/Matt draws praise as a supervisor who explains the process clearly and directs crews efficiently. Jon and Carly Chalker, the owners, are referenced by name in testimonials and reviews as personally involved in assessments and customer communication. The dominant themes across all reviews are fast initial response, clear communication during the process, and smooth insurance coordination.
0 found across 70 total reviews at 4.8★. No negative reviews (3 stars or below) exist in the last 18 months. The two 4-star reviews in the dataset (Joseph Guerrera in 2019, Sylvia McNeal in 2024, aliciajmj in 2017) contain no text, so there is no complaint detail to analyze. Without recent negative data, current service weaknesses cannot be assessed from reviews alone.
The absence of any negative reviews in 18 months across 70 total reviews is unusual. It could reflect genuinely strong service at a modest volume (roughly 7 reviews per year means fewer chances for things to go wrong), or it could reflect active review management. The website prominently links to a "Leave a Review" page, which is standard. Named staff members (Rod, Mark, Cory, Gary, Allan) appear across reviews spanning multiple years, suggesting real employee retention. The franchise model means corporate PuroClean likely provides training standards and operational frameworks, which may contribute to consistency.
Rod (field lead — praised by repeat customer for responsiveness on water intrusion jobs, named across recent reviews). Angela (office coordinator — praised for helping lead customers through the process). Mark (construction/restoration — praised for precision work on walls and cabinets during renovation). Cory (construction/restoration — praised alongside Mark for kitchen renovation quality). Allan (project coordinator — praised for managing insurance, vendors, and multi-party coordination). Lindsay (project support — praised on a complex restoration job). Will (field lead — praised for handling severe water damage restoration). Jose Ramirez (crew lead — praised for being informative and fast on water damage jobs). Matthew/Matt (supervisor — praised for explaining processes clearly and directing crews, named across multiple older reviews). Gary (field tech — praised repeatedly for keeping homeowners informed during drying). Danielle (office — praised for friendliness, patience, and helpfulness). Art (field crew — praised for being attentive to homeowner comfort). Joseph (field crew — praised alongside Art). Waldo (field crew — praised alongside Art and Joseph). Angel (field crew — praised with Jose's team for fast service). Arturo (field crew — praised with Jose's team). Jon Chalker (owner — praised for personal involvement in assessments and construction oversight). Carly Chalker (owner — praised for insurance knowledge and customer care).
Ask for Rod if your job involves water intrusion or mold, based on the most recent reviews. For reconstruction work, Mark and Cory have a track record on renovation-scale projects. Get a written timeline and communication schedule upfront. With zero recent complaints, the risk profile looks low, but confirm their mold-specific experience since water damage restoration is clearly their primary identity.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then gets paid to remove it has a financial incentive to find more. Ask whether they use a third-party assessor for post-remediation clearance testing.
- This is a PuroClean franchise, not an independent company. The website content is largely corporate template material, which makes it harder to distinguish what this specific location does differently from any other PuroClean franchise. Ask about their specific equipment and methods.
- The website claims broad commercial capabilities including large-loss recovery through PuroClean's national network. Confirm what this single Temecula location can handle independently versus what gets escalated to corporate resources.
- Mold remediation is listed as one of five service lines alongside water, fire, biohazard, and reconstruction. If you have a standalone mold problem with no water damage history, ask how many mold-only jobs they handle per month.
- 70 reviews over roughly 10 years of operation averages about 7 reviews per year. This is a smaller-volume operation. That is not necessarily a problem, but it means less data to judge consistency.