Provider profile
Flood Response Restoration Services
Provider snapshot
What this listing says
Temecula and Coachella Valley homeowners dealing with water damage or post-flood mold who want one company to handle extraction, remediation, and reconstruction under the same roof.
Best for
- Temecula and Coachella Valley homeowners who need emergency water extraction and want the same company to handle drying, mold work, and rebuild.
- Spanish-speaking homeowners who need someone to walk them through the insurance claims process in their language.
- Property managers and HOAs looking for a single vendor to handle restoration and remodeling across multiple units.
About this company
Flood Response Restoration Services operates out of Temecula and Thousand Palms, covering a wide swath of Southern California from the Coachella Valley to southwest Riverside County. They started in 2002 as a water damage company and now handle fire restoration, mold removal, sewage cleanup, biohazard work, and full reconstruction. They carry a general contractor license (#1113761) and employ IICRC-trained technicians. The website identifies them as a local company, not a franchise, though the footer notes they are an "Intact Property Restoration Company."
What stands out is the breadth of their operation. They do everything from emergency water extraction to drywall replacement to cabinet refinishing, which means a single crew can take a flooded house from standing water to move-in condition. For mold work specifically, they contract with third-party industrial hygienists for laboratory testing, use moisture meters to trace mold to its origin point, and offer containment with negative pressure and HEPA air filtration. They also clean air ducts as part of mold remediation. They advertise a 1-hour response time and 24/7 dispatch.
Services
Service area
Headquartered in Thousand Palms, California, with a second office in Temecula. They list service areas across the Coachella Valley (Palm Springs, Palm Desert, La Quinta, Indio, Cathedral City, Rancho Mirage, Indian Wells, Desert Hot Springs, Coachella, Bermuda Dunes, Thousand Palms), the High Desert, Temecula, and Los Angeles. That spans well over 100 miles, so confirm response time for your location.
Review consensus
Amber draws the most mentions at the Temecula office, with at least seven reviewers calling out her responsiveness, knowledge, and community involvement. Luz Gonzalez is the second most-named staffer, praised for walking customers through insurance claims and communicating in Spanish. Chris is named repeatedly for showing up personally on emergency calls and dispatching teams fast. Reviewers consistently mention speed of response, clear communication throughout the project, and the company's ability to handle the full process from extraction to reconstruction. Marc Murano, an HOA manager, praised their responsiveness on proposals. Jeff Weast singled out Robert Garcia for going above and beyond after a house flood.
0 found across 18 total reviews at 5.0★. No negative reviews exist in the recent window. With only 18 total reviews and a 5.0 rating, there is not enough critical feedback to identify any complaint patterns.
The review timeline raises questions. Most reviews cluster in late May and early-to-mid February 2026, with a separate cluster in June 2025. Several reviewers have very low review counts (1-2 reviews total). This pattern is consistent with a company that opened its Temecula office recently and encouraged early customers and business contacts to leave reviews. The reviews from Local Guides with higher review counts (sirMark MaGee13, Reannan Halliburton, Jaymi Johnson, Kikila bumanglag) are positive but shorter on detail. None of this means the reviews are fake, but the sample is thin and tilted toward people the company likely asked directly.
Amber (Temecula office rep — positive, named in 7+ reviews for responsiveness and community outreach). Luz Gonzalez (claims coordinator — positive, named in 5+ reviews for communication, bilingual support, and walking customers through insurance). Chris (owner/manager — positive, named in 4+ reviews for showing up personally and fast dispatch). Robert Garcia (field staff — positive, named by jeff Weast for going above and beyond). Roy (reconstruction project manager — positive, named by Dan McCormick). Alex (reconstruction/carpentry — positive, named by Jason de Vos and Scarlett Wilmsen). Joe (field technician — positive, named by Jason de Vos). Ashley (office staff — positive, named by xuxski for setting up inspection). Breanna (field staff — positive, named by Ernesto Hernandez). Christian and Scott (reconstruction crew — positive, named by Dan McCormick).
With zero complaints on record and a small review set, you are taking this company largely on faith and first impressions. Ask for references from past mold-specific jobs, since most reviews describe water damage or remodeling work. If Amber or Luz is your point of contact, reviewers consistently say they communicate well and stay involved through reconstruction.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold and then profits from removing it has a financial incentive to find more. Ask for the third-party industrial hygienist's report before signing a remediation contract.
- Their service area stretches from Los Angeles to the Coachella Valley to Temecula. That is a massive geographic footprint. Confirm response time to your specific address before assuming the 1-hour window applies.
- All 18 Google reviews are 5 stars except one 4-star review. A perfect or near-perfect record with low volume can mean the company is young in this market or actively soliciting reviews from happy customers. Look for independent review sources.
- The website mentions GreenSky financing. Restoration financing can carry high interest rates. Get the APR and terms in writing before signing.