Provider profile
Flood 1 Restoration
Provider snapshot
What this listing says
Temecula-area homeowners dealing with water damage who want a single company to handle extraction, drying, mold remediation, and full reconstruction under one contract.
Best for
- Homeowners in Temecula, Murrieta, Menifee, and southwest Riverside County who need water damage handled from emergency extraction through full rebuild.
- Buyers who want one contractor to manage the entire insurance claim process, including documentation, Xactimate estimates, and adjuster communication.
- Condo and HOA-managed properties where the restoration company needs to coordinate between the homeowner, the association, and the insurer.
- Properties with fire or smoke damage that need soot removal, odor neutralization, and structural repairs under a single scope.
About this company
Flood 1 Restoration is a Temecula-based restoration company that has been handling water, fire, and mold damage since 1997. They operate out of a Business Park Drive office and claim 800-plus homes restored. Their primary identity is water damage restoration, but they carry the full chain from emergency extraction through reconstruction, which means you can hire one company instead of coordinating separate mitigation and rebuild contractors.
What stands out is the end-to-end scope. They do their own water extraction with truck-mounted equipment, structural drying with commercial air movers and dehumidifiers, mold remediation with containment and negative air, fire and smoke cleanup including hydroxyl treatment and thermal fogging, and then handle the rebuild — drywall, flooring, tile, paint, cabinetry. They use moisture mapping with meters and thermal imaging during drying, and they maintain daily moisture logs. Their mold work follows IICRC S520 principles, including HEPA filtration and antimicrobial treatment, with post-remediation verification available through a third party.
Greg is the owner and the primary point of contact for most jobs. He handles estimates, insurance coordination, and project oversight. The field crew includes Michael Ornelas, Carlos, Marcus, Junior, Dave, Peter, and Alberto among others. Several reviewers mention that Greg personally manages insurance claims, including negotiating repair costs. The company holds California contractor license 911353 and carries IICRC certification.
A 5.0-star rating across 90 Google reviews is rare for a restoration company. Zero complaints in the last 18 months is notable. The volume is still modest — 90 reviews over roughly three years — but the consistency is unusual in an industry where even strong companies typically collect a few negatives from insurance disputes or timeline frustrations.
Services
Service area
Headquartered in Temecula, California. Primary service area covers Riverside County — Temecula, Murrieta, Menifee, Winchester, Wildomar, Lake Elsinore, Hemet, Riverside, Corona, and Moreno Valley. They also claim coverage across San Diego County including San Diego, Oceanside, Escondido, Carlsbad, and El Cajon. The two-county claim is broad for a single-location operation; expect faster response in the Temecula-Murrieta corridor.
Review consensus
Greg is the most frequently named person in reviews, praised for fast response, clear communication, and handling insurance paperwork. Multiple reviewers describe him arriving personally for assessments, providing same-day estimates, and staying available by text throughout jobs. Michael (also referred to as Mike and Micheal Ornelas) draws praise for field work quality, with one reviewer calling his mold mitigation work "surgical" — precise cuts, clean containment, room draped and protected. Carlos and Marcus appear together in several reviews for cleanup and restoration work. Peter is singled out for tile work in a bathroom reconstruction. Reviewers consistently highlight two things: the company shows up when they say they will, and the finished work looks like no damage occurred.
0 found across 90 total reviews at 5.0★. No complaints at 3 stars or below in the last 18 months. The only non-five-star review is a single 4-star rating from November 2025, where the reviewer noted the work was done well and the technician was polite, but expressed a concern that was cut off in the truncated text.
This is an owner-operated company where Greg personally touches most jobs — answering initial calls, running estimates, managing insurance, and overseeing crews. That model produces high satisfaction when volume is manageable, but it creates a bottleneck. Several reviewers mention Greg by name as the reason they had a good experience, which suggests the quality is tied to his personal involvement. As the company grows, watch whether that level of attention holds.
Greg (owner — consistently positive, praised for communication, insurance handling, and personal involvement). Michael Ornelas / Mike / Micheal (lead technician — positive, praised for mitigation quality, mold work precision, and responsiveness). Carlos (field crew — positive, praised for cleanup and restoration work). Marcus (field crew — positive, mentioned alongside Carlos for restoration). Junior / Jr (field crew — positive, mentioned in mitigation and mold work). Dave (field crew — positive, mentioned in mold mitigation). Peter (tile specialist — positive, praised for bathroom tile work). Alberto / Albert (field crew — positive, praised for mitigation work). Theresa (office staff — positive, praised for insurance coordination). Mar (field crew — positive, mentioned in mold mitigation, name truncated in review).
Ask for Greg on the estimate and confirm he will oversee your job. If your property is outside the immediate Temecula-Murrieta area, confirm crew availability and response time before signing. The track record is strong, but it is a small operation built around one owner's involvement — make sure your job gets that same attention.
Keep in mind
- They claim to serve all of Riverside County and San Diego County, which is a large geographic footprint from a single Temecula location. Confirm response time and crew availability for jobs outside the Temecula-Murrieta corridor.
- The website mentions they will pay a percentage of your deductible with a signed mitigation contract. This is a common practice in the restoration industry but can create misaligned incentives — ask how this affects your scope of work.
- Mold remediation is listed as a service but their primary identity is water and fire restoration. Ask specifically about mold crew experience and how many mold-only jobs they handle per month.
- With 90 reviews and zero negatives, the review profile is unusually clean. This does not mean problems never occur — it may reflect a smaller job volume or active reputation management.